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Call Listener Jobs in Hanover, PA (NOW HIRING)

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong communication and listening skills * Basic computer proficiency * A willingness to learn and accept coaching * A positive attitude and strong work ethic * A friendly, patient, customer-first ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong communication and listening skills * Basic computer proficiency * A willingness to learn and accept coaching * A positive attitude and strong work ethic * A friendly, patient, customer-first ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong communication and listening skills * Basic computer proficiency * A willingness to learn and accept coaching * A positive attitude and strong work ethic * A friendly, patient, customer-first ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong communication and listening skills * Basic computer proficiency * A willingness to learn and accept coaching * A positive attitude and strong work ethic * A friendly, patient, customer-first ...

UPMC Central PA

Rheumatologist

Hanover, PA

$263K - $339K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Hanover, PA · On-site

$263K - $339K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Hanover, PA · On-site

$263K - $339K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call: Minimal call responsibilities with after-hours nurse triage support; shared equally among ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

UPMC Central PA

Rheumatologist

Hanover, PA · On-site

$263K - $339K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Responsibilities: Minimal call duties are required, supported by after-hours nurse triage ... Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, and Excellence ...

Ciocca Management Company Inc

Automotive Sales - Honda

York, PA · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Are you a career minded individual in search of a workplace to call home? At Ciocca Honda of York ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

Ciocca Management Company Inc

Automotive Sales - Nissan

York, PA · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Are you a career minded individual in search of a workplace to call home? At Ciocca Nissan of York ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

Ciocca Management Company Inc

Sales - Ford

Red Lion, PA · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Are you a career minded individual in search of a workplace to call home? At Ciocca Ford of Red ... listening and communication skills Attention to detail Valid driver's license and clean driving ...

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All JobsCall Listener JobsCall Listener Jobs in Hanover, PA

Call Listener information

See Hanover, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call listener in Hanover, PA is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Hanover, PA? For Call Listener jobs in Hanover, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Hanover, PA look for? The top searched job categories for Call Listener jobs in Hanover, PA are:
What cities near Hanover, PA are hiring for Call Listener jobs? Cities near Hanover, PA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

CARCHEX

Cockeysville, MD • On-site

$20 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description

  Join the CARCHEX Team as a Pre-Sales Phone Agent!Great conversations. Great teammates. Great earning potential.


At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales Team.

If you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you.


Why You'll Love Working at CARCHEX

We're proud to be recognized as an employer of choice:

  • 12-time winner of The Baltimore Sun's "Best Places to Work"
  •  Named one of the "60 Best Companies to Sell For" by Selling Power
  •  A+ Rating with the Better Business Bureau
  •  Clear opportunities for career growth and advancement

What You'll Do

As a Pre-Sales Phone Agent, you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation.

In this role, you will:

  • Connect with customers from across the country
  • Build rapport through friendly, engaging conversations
  • Ask qualifying questions and verify customer information
  • Introduce customers to our vehicle protection solutions
  • Seamlessly connect qualified customers with a Sales Representative
  • Help create an outstanding customer experience every step of the way

No cold selling-your role is to qualify interested customers and set them up for success.


What You'll Earn

  • Starting pay of $17.50/hour
  • Weekly performance bonuses
  • Typical earnings equivalent to $20.00-$26.25+ per hour
  • Annual performance and compensation reviews with opportunities for increases

Benefits & Perks

We believe great employees deserve great benefits.


From Your First Day

  • Paid training
  • Supportive coaching and ongoing development
  • A fun, team-oriented work environment

Health & Financial Benefits

  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • Hospital Indemnity & Critical Illness Insurance
  • Legal Insurance
  • Pet Insurance
  • 401(k) with a competitive company match

Time Off

  • Generous Paid Time Off
  • Sick & Safe Leave

Schedule

Full-Time

  • Monday-Friday
  • 8-hour shifts
  • Choose from:
    • 9:00 AM - 6:00 PM
    • 10:00 AM - 7:00 PM
  • Overtime opportunities available

Convenient Hunt Valley Location

Work from our modern headquarters in Hunt Valley Towne Centre, featuring:

  • Free parking
  • Easy access to Light Rail
  • Walkable restaurants, coffee shops, retail, and fitness centers


Requirements

We're looking for positive, motivated people who enjoy helping others.  You'll be a great fit if you have:

  • A confident and enthusiastic phone presence
  • Strong communication and listening skills
  • Basic computer proficiency
  • A willingness to learn and accept coaching
  • A positive attitude and strong work ethic
  • A friendly, patient, customer-first approach

Ready to Start Your Career?

If you're looking for more than just a job-if you're looking for a company where you can build a career, earn competitive pay, develop valuable skills, and work with an award-winning team-CARCHEX wants to hear from you.


Apply today and discover why CARCHEX continues to be one of the best places to work and grow your career! 

Apply