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Call Listener Jobs in Bethlehem, PA (NOW HIRING)

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

... listening, written, and verbal communication skills Ø Strong problem solving skills with proficient attention to detail Ø Must be able to handle multiple tasks at once in a fast paced inbound call ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

... listening, written, and verbal communication skills Strong problem solving skills with proficient attention to detail Must be able to handle multiple tasks at once in a fast paced inbound call center ...

Casella Home Office

Customer Care Representative

Northampton, PA · On-site

$15.25 - $20.50/hr

... listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. * Builds instant rapport with customers and lasting relationships with other call center ...

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Call Listener information

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$17

$24

How much do call listener jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for call listener in Bethlehem, PA is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Bethlehem, PA?

For Call Listener jobs in Bethlehem, PA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Bethlehem, PA look for?

The top searched job categories for Call Listener jobs in Bethlehem, PA are:

What cities near Bethlehem, PA are hiring for Call Listener jobs?

Cities near Bethlehem, PA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Bethlehem, PA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,813 per year, or $17.7 per hour.

Regionalized Call Center Triage LPN

Valley Health Partners

Allentown, PA • On-site

$25.50 - $34.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Regionalized Call Center, Triage LPN

Triages incoming calls in an ambulatory setting from patients, makes clinical decisions based on protocols, and communicates with supporting clinical manager, and providers. Provides telephone advise and decision support services. Identifies clinical escalation and provides effective resolutions.

Valley Health Partners, Allentown, PA- Remote/hybrid possible

Requirements:

Education:

  • Graduate of an accredited Nursing program and licensed in the state of Pennsylvania

Experience:

  • One year experience as a Licensed Practical Nurse.
  • Three-five years' experience as a Licensed Practical Nurse in a pediatric setting, School Based Health Program, or Federally Qualified Health Center, preferred.
  • 1 year of call center triage experience, preferred.

Licensure:

  • Active/current Licensed Practical Nurse license and Basic Life Support (BLS) required.

Skills needed:

  • Ability to initiate, accept, and adapt to change within a healthcare setting.
  • Ability to work with culturally diverse people is a must.
  • Excellent time management skills.
  • Excellent computer skills including EMR, word processing, and Excel.
  • Knowledge of registration, insurance, managed care plans, medical authorization requirements, and referral coordination.

Essential Functions:

Performs all aspects of patient care, including but not limited to patient assessment, medication administration.

  • Provides or delegates care according to VHPCHC policies.
  • Implements individualized patient care program within the health center.

Performs patient care and procedures utilizing sound clinical judgment and approved policies/ procedures/protocols/techniques, equipment, and supplies.

  • Participates in clinical meetings and other multi-disciplinary quality service improvement initiatives.
  • Stays abreast of new trends and innovations in the areas of disease prevention and treatment, chronic diseases.
  • Compiles and submits necessary medical/statistical reports and data to internal departments or external partners in a timely fashion and, if applicable, as required by law.
  • Actively demonstrates a working knowledge of nursing theory, techniques, principles, and practice in order to holistically care for the patient.

Assists and instructs in patient and family teaching, health education and promotion and disease prevention.

  • Acts as a resource for patient and family members, listens effectively, and gives and receives constructive feedback.
  • Provides high quality care over the phone.
  • Assists patients in navigating the health care system. Coordinates specialty care, follow-up on test results and other care coordination needs.

Utilizes appropriate and acceptable intervention behaviors and communication styles in order to effectively facilitate teamwork.

  • Complies with monitoring and documentation of daily activities and expenditures as per standards set forth by accrediting bodies.
  • Participates in quality improvement and infection control initiatives and activities.

Benefits:

  • Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.
  • 403b Retirement Plan with generous company match
  • Paid Time Off for holidays, vacation, sick & personal days
  • Employee Assistance Program
  • Tuition Reimbursement

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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