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Call Listener Jobs in Bethlehem, PA (NOW HIRING)

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

... listening, written, and verbal communication skills Strong problem solving skills with proficient attention to detail Must be able to handle multiple tasks at once in a fast paced inbound call center ...

Harbortouch

POS Support Representative

Allentown, PA · On-site

$17.75 - $24/hr

... listening, written, and verbal communication skills Ø Strong problem solving skills with proficient attention to detail Ø Must be able to handle multiple tasks at once in a fast paced inbound call ...

AMBA

Inside Sales Insurance Specialist

Allentown, PA · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Allentown, PA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Allentown, PA · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Allentown, PA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Allentown, PA · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Bethlehem, PA

Call Listener information

See Bethlehem, PA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call listener in Bethlehem, PA is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Bethlehem, PA? For Call Listener jobs in Bethlehem, PA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Bethlehem, PA look for? The top searched job categories for Call Listener jobs in Bethlehem, PA are:
What cities near Bethlehem, PA are hiring for Call Listener jobs? Cities near Bethlehem, PA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Sales Representative

Lehigh Gap exteriors

Walnutport, PA • On-site

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Company Mission Statement:

Our company is in business to improve the lives of our customers by providing the highest quality products and workmanship and creating the best possible experience for them. Our company is also in business to improve the lives of our employees by providing personal and financial growth opportunities for them and creating long-term growth, profitability and stability for our company.

Company Vision Statement:

We will strive to become a World Class Company by:

1. Consistently satisfying our customers.

2. Providing growth opportunities for our employees.

3. Encouraging employee leadership.

4. Rewarding employees for outstanding performance.

5. Being a leader in our industry.

6. Being consistently profitable.

7. Making the world a better place because our company exists.

Our Core Values

What we stand for...

-Do first rate quality work and stand behind it

-Treat others as you would want to be treated ...do the right thing

-Communicate clearly

-Be fair and honest

-Seeking continual improvement

-Make a decent profit decently

Call Center Sales Representative (Appointment Setter)

Lehigh Gap Exteriors — Walnutport, PA
Full-Time | Weekdays | Performance-Based Compensation

Read This First

This is not a traditional “customer service” job.

This is a revenue-driving position.

At Lehigh Gap Exteriors, our call center fills the airplane seats — meaning we fill our sales representatives’ calendars with qualified, committed homeowners.

If you:

  • enjoy competition
  • like tracking your numbers
  • move fast
  • and can confidently guide conversations

You will thrive here.

If you:

  • dislike being measured
  • avoid asking for commitment
  • or prefer inbound support only

This role will frustrate you.

What This Role Actually Does

You are responsible for:

  • Converting inbound leads into confirmed sales appointments
  • Rehashing past demos that did not sell
  • Nurturing cold and aging leads
  • Making outbound calls
  • Selling the value of meeting with our sales team

The sales process starts with you.

You are not just booking time slots.

You are selling the appointment.

What Success Looks Like

A top performer in this role:

  • Responds to new leads in seconds, not minutes
  • Picks up the phone before the second ring
  • Maintains a 90%+ answer rate
  • Confirms appointments with all decision-makers present
  • Follows up relentlessly on missed calls
  • Tracks every interaction in the CRM
  • Uses AI and automation tools intelligently
  • Hits and exceeds daily set-rate targets

You understand that:

Speed to lead = revenue.

Behavioral Expectations

1. You Sell Commitment

You don’t ask:
“Would you like to schedule?”

You confidently guide:
“Let’s get you scheduled so we can solve this.”

You secure:

  • homeowner verification
  • decision-maker attendance
  • time commitment
  • alignment of needs

Without those four commitments, the sales team loses.

2. You Thrive on Metrics

You will track:

  • Speed to Lead
  • Contact Rate
  • Set Rate
  • Cancel Rate
  • Demo Rate
  • Rehash Revenue
  • Outbound Call Volume

If seeing your numbers daily motivates you — you belong here.

If it stresses you out — this is not the right role.

3. You Can Handle Objections Calmly

Homeowners will:

  • hesitate
  • delay
  • compare
  • question

You listen with empathy.
You use pain/pleasure framing.
You build urgency.
You remain human — not robotic.

4. You Follow Systems

We provide:

  • scripts
  • automation
  • CRM tracking
  • AI tools
  • structured follow-up systems

You must execute them consistently.

High performers improve the system — but they follow it first.

Daily Responsibilities

  • Answer inbound calls, forms, chats immediately
  • Track lead sources accurately
  • Set appointments within 24–48 hours whenever possible
  • Send pre-approach materials after booking
  • Confirm next-day appointments
  • Rehash no-sales
  • Nurture aging leads
  • Make outbound cold calls
  • Collaborate with marketing and sales

You are the bridge between marketing and revenue.

Compensation

  • $25/hour base
  • Paid health insurance
  • 401k with 4% match
  • $20 per set appointment
  • 1% Commission on Rehash apappointments that sell

High performers earn significantly more through performance incentives.

You Will Do Well If You:

  • Speak confidently on the phone
  • Think fast
  • Are competitive
  • Like winning
  • Follow up without being reminded
  • Are comfortable asking direct questions
  • Stay positive under rejection

You Will Struggle If You:

  • Avoid objection handling
  • Prefer email over phone
  • Dislike metrics
  • Feel uncomfortable asking for commitment
  • Take rejection personally

Company Description

We are a family owned and operated company that has a Win-Win-Win Philosophy.
--Our Employees Win by having a great work environment of safety, fun, and a bright future.
--Our Customers Win by having the best products installed by the best installers who focus on quality and customer experience.
--Our Company Wins by having wonderful customers and employees that create a sustainable tomorrow.

Company Mission Statement:
Our company is in business to improve the lives of our customers by providing the highest quality products and workmanship and creating the best possible experience for them. Our company is also in business to improve the lives of our employees by providing personal and financial growth opportunities for them and creating long-term growth, profitability and stability for our company.

Company Vision Statement:
We will strive to become a World Class Company by:
1. Consistently satisfying our customers.
2. Providing growth opportunities for our employees.
3. Encouraging employee leadership.
4. Rewarding employees for outstanding performance.
5. Being a leader in our industry.
6. Being consistently profitable.
7. Making the world a better place because our company exists.

Our Core Values
What we stand for...
-Do first rate quality work and stand behind it
-Treat others as you would want to be treated ...do the right thing
-Communicate clearly
-Be fair and honest
-Seeking continual improvement
-Make a decent profit decently