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Call Listener Jobs in Pennsylvania (NOW HIRING)

ACT

PA Pooling Req

Berwyn, PA · On-site

$14.75 - $19.25/hr

Advanced Call Center Technologies - Call Center Representative - Agent Reports To: Operations ... Maintains confidentiality; listens to others without interrupting; keeps emotions under control ...

Univest

Customer Care Center Representative

Kulpsville, PA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Following call center "scripts" when handling different topics * Answer customer calls to learn about and address needs, complaints, or other issues with products or services. Actively listen ...

TransPerfect

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

TransPerfect

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a structured, call center-style role that goes beyond casual or conversational bilingualism ... Success in this role requires strong active listening, emotional control, professionalism, empathy ...

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All JobsCall Listener JobsCall Listener Jobs in Pennsylvania

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Pennsylvania?

For Call Listener jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Pennsylvania look for?

The top searched job categories for Call Listener jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Listener jobs?

Cities in Pennsylvania with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Pennsylvania as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service (Call Center) Representative

WITMER PUBLIC SAFETY GROUP, Inc.

Coatesville, PA • On-site

$15.75 - $21.25/hr

Other

Posted 10 days ago

Job description

Description
SUMMARY
The Customer Service (Call Center) Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
NOTE: This position is onsite, in-person at our Coatesville, PA headquarters, located across from the Chester County Airport with easy access to express Route 30.
This position is required to be on-site Monday-Friday, 5 days a week from 8:00am-5:00pm with an hour unpaid lunch.
Duties/Responsibilities:
  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Coordinate special projects assigned to the call center.
  • Track and report daily progress numbers for each project.
  • Monitors social media posts and responds to all customer service-related posts.
  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and initializing claim forms
  • Performing accurate company-required recordkeeping
  • Efficiently and correctly corresponding with vendors and other departments
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
  • Following-up on orders to ensure delivery by specified dates
  • Preparing receipts and shipping documents
  • Performing other duties as assigned
  • Attend department meetings to share experiences and learn from each other.
  • Maintain current knowledge of products, programs, processes and policies

Requirements
  • High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience
  • Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Excellent organization skills
  • Ability to multi-task
  • Ability to work in a team environment and take direction from management and supervisors
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Knowledge in public safety field a plus
  • Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.

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