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Call Centre Operator Jobs (NOW HIRING)

Precision Opinion

Call Center Operator

Las Vegas, NV

$14 - $22.35/hr

CALL CENTER FOR MARKET RESEARCH amp; DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies.

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

* We have several openings for a part-time CALL CENTER OPERATOR position. * Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted ...

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Call Centre Operator information

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How much do call centre operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call centre operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.

What cities are hiring for Call Centre Operator jobs?

Cities with the most Call Centre Operator job openings:

Who are the top companies hiring for Call Centre Operator jobs?

The top employers for Call Centre Operator jobs are:

What states have the most Call Centre Operator jobs?

States with the most job openings for Call Centre Operator jobs include:

What are popular job titles related to Call Centre Operator jobs?

For Call Centre Operator jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

US_East | Call Centre Operator _L2

NJ • On-site

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

Full-time

Posted 10 days ago

Job description

US_East | Call Centre Operator L2
[About the Role]
Join a dynamic team as a Call Centre Operator L2, where you'll play a critical role in delivering high-quality customer service for a leading organization in the US East region. This on-site position in Illinois offers a fast-paced, collaborative environment, with opportunities to expand your expertise in ITES/BPO/KPO operations. If you thrive on meeting targets, enjoy solving problems, and are committed to excellence, this is the role for you.
[Responsibilities]
- Achieve daily productivity targets and ensure timely task completion across written, verbal, and phone communications.
- Deliver accurate and high-quality customer interactions while strictly adhering to Service Level Agreements (SLAs).
- Demonstrate strong analytical skills by resolving customer queries and executing operational processes.
- Follow established policies, procedures, and compliance standards to maintain outstanding audit ratings.
- Collaborate with team members, contributing to a positive and supportive work environment.
- Adapt quickly to process updates and changes in a dynamic setting.
- Maintain flexibility to work various shifts, including holidays and weekends, as part of a 24/7 operation.
[Required Skills and Experience]
- Proven experience in customer service, call center, ITES, BPO, or KPO operations.
- Strong English communication skills, both written and verbal.
- High computer literacy with the ability to navigate multiple programs and screens simultaneously.
- Demonstrated ability to meet productivity and quality targets in a deadline-driven environment.
- Excellent grasping ability with keen attention to detail and analytical thinking.
- Positive, can-do attitude with commitment to succeed in challenging situations.
- Willingness to sign a service agreement and comply with company policies.
[Preferred Skills]
- Exposure to business domain operations.
- Experience in high-volume, fast-paced call center environments.
[Benefits]
- Career growth and development opportunities in a global organization.
- Collaborative team culture with continuous learning and skill enhancement.
- Gain exposure to industry-leading processes and compliance standards.
- Competitive compensation and stability in a non-remote, on-site role.
[How to Apply]
Ready to take the next step in your career? Submit your application today to join our team as a Call Centre Operator L2 in Illinois. Bring your customer service expertise and commitment to excellence to a role where your contributions make a real impact!
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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