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Call Centre Operator Jobs in Calgary, AB (NOW HIRING)

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... empowerment, fair operating practices, environmental sustainability, and gender equality.

A&W Canada

Opening Kitchen/cashier

Calgary, AB

CA$16/hr

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

A&W Full time Cash/kitchen helper

Calgary, AB · On-site

$15.25 - $15.75/hr

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

A&W Full time Cash/kitchen helper

Calgary, AB

CA$15.25 - CA$15.75/hr

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Opening Kitchen/cashier

Calgary, AB · On-site

$16/hr

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Cashier

Cochrane, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Cashier

Airdrie, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Cashier

Calgary, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Cashier

Calgary, AB

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

A&W Canada

Crew Member

Calgary, AB · On-site

To keep this spirit of change making front and centre, we follow a set of guidelines we call our ... and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.

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Showing results 1-20

All JobsCall Centre Operator JobsCall Centre Operator Jobs in Calgary, AB

Call Centre Operator information

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.
Infographic showing various Call Centre Operator job openings in Calgary, AB as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Administrative Support III

Calgary, AB • On-site

Alberta Health Services
Hospitals • 10K+ employees
Learn more about Alberta Health Servicesexternal

CA$25.72 - CA$31.25/hr

Full-time

Re-posted 21 days ago

Job description

Your Opportunity:

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI), the Switchboard Operator is part of an essential service, 24/7 call Centre team working in a supervised, fast paced and dynamic environment that is the initial point of contact for AHS Calgary Zone. Responsible for managing incoming calls, pocket pagers, the overhead paging system, and on-call medical service. Responsible for Emergency dispatch service for the 600-code emergency line for all Calgary Zone acute hospitals in accordance with the Emergency Response Manual Procedures. This position ensures health information remains confidential by following the Health Information Act (HIA) and Freedom of Information and Protection of Privacy Act (FOIP). Consistently follows Alberta Health Services Information Privacy and Information Security policies. Other responsibilities but are not limited to are: Accurate detail in documentation and checklists. Excellent and calm communication skills and the ability to discern and elicit information, with calls monitored for legal ramifications and/or investigations. Critical thinking with excellent memorization for AHS emergency procedures. Required to train staff, shift lead duties or other related duties as assigned by the supervisor.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

  • Transition Company: Health Shared Services
  • Classification: Administrative Support III
  • Union: AUPE GSS
  • Unit and Program: Central Switchboard
  • Primary Location: Southport Tower
  • Location Details: As Per Location
  • Multi-Site: Not Applicable
  • FTE: 1.00
  • Posting End Date: 14-SEP-2026
  • Employee Class: Benefit Eligible Casual
  • Date Available: 24-SEP-2026
  • Hours per Shift: 7.75
  • Length of Shift in weeks: 2
  • Shifts per cycle: 10
  • Shift Pattern: Evenings, Weekends
  • Days Off: As Per Rotation
  • Minimum Salary: $25.72
  • Maximum Salary: $31.25
  • Vehicle Requirement: Not Applicable
Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Terminology. Typing speed of 40 wpm. Computer experience including MS Office (Windows, Word, Excel, Outlook, MS Teams). One year's experience in an acute care facility switchboard and/or high acuity call center. Must be able to sit/stand for prolonged periods of time. Mobility needs to turn and do quick movements for urgent communication with colleagues. Ability to maneuver between multiple screens and other communication equipment. You must be comfortable wearing a headset, while answering code phone simultaneously. Strong verbal and written English communication skills with telephone etiquette as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to respond to emergency code calls that require immediate attention. Ability to manage stressful situations and demonstrate respect for others while being tactful, courteous, and diplomatic. Able to work all shifts as operationally required as is an essential service that runs 24/7.

Preferred Qualifications:

Experience with Smart Console, Avaya Telephone equipment and Motorola Pagers. Have recent customer service experience. Graduate of the Medical Office Assistant, Unit Clerk and/or Post-secondary education as applicable to the position. Recent experience in a hospital environment is preferred. Emergency dispatch or Switchboard emergency dispatch is preferred.

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