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Call Centre Operator Jobs (NOW HIRING)

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Concord, NH · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Intralot

Call Center Operator

Duluth, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Midland Health

Call Center Operator

Midland, TX

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Strongsville, OH · On-site

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator ...

Intralot

Part Time - Call Center Operator

Boise, ID · On-site

Part Time Call Center Operator - Evening and Weekend shifts Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added ...

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

DK Security, Inc

Call Center Operator

Kentwood, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

Burjline Builders

Remote Call Center Operator

$50 - $60/hr

Remote Call Centre Operator Company: Northeastern Air Quality Location: Remote (United States) Employment Type: Full-Time Salary: $50 - $60 USD per hour Job Overview Northeastern Air Quality is ...

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How much do call centre operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call centre operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.

What cities are hiring for Call Centre Operator jobs?

Cities with the most Call Centre Operator job openings:

Who are the top companies hiring for Call Centre Operator jobs?

The top employers for Call Centre Operator jobs are:

What states have the most Call Centre Operator jobs?

States with the most job openings for Call Centre Operator jobs include:

What are popular job titles related to Call Centre Operator jobs?

For Call Centre Operator jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

Call Center Operator

Hilo, HI • On-site

Hawai'i Island Community Health Center
See more jobs at Hawai'i Island Community Health Centerexternal

$18.96 - $22.31/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Answer a high volume of inbound calls promptly and courteously.

  • Screen calls, connect callers to appropriate departments, and provide general information about programs and services.

  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.

Job description

Join Our Team as a Call Center Operator!

Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!

Position Summary:

As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Key Responsibilities:

  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.

Requirements:

  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?

At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.

Apply Today!

If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!