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Call Centre Operator Jobs in Alberta (NOW HIRING)

... according to standard operating procedures. * Trouble Shooting and problem solving ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

... according to standard operating procedures. * Trouble Shooting and problem solving ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

... according to standard operating procedures. * Trouble Shooting and problem solving ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Customer Service Agent

Edmonton, AB · On-site

$19 - $21/hr

Occasionally assist mobility-challenged customers by operating a golf cart. * Visit locations to ... REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license

... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies ... empowerment, fair operating practices, environmental sustainability, and gender equality.

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Call Centre Operator information

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.

What cities in Alberta are hiring for Call Centre Operator jobs?

Cities in Alberta with the most Call Centre Operator job openings:

Infographic showing various Call Centre Operator job openings in Alberta as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

CEDO (Certified Exposure Device Operator) - Edmonton Call Out

Edmonton, AB • On-site

Acuren Inspection, Inc.
Engineering Professional Services • 5 - 10K employees

Full-time

Retirement, PTO

Posted 25 days ago


Acuren rating

8.2

Company rating: 8.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz


Job description

Position Summary

Acuren is currently recruiting Certified CEDO Technicians for call-out positions based in Edmonton, AB. This role is ideal for individuals who value flexibility and are ready to respond to a variety of field assignments in a fast-paced industrial environment. If you're looking to build hands-on experience, expand your skillset, and grow your career while working on diverse projects, this is a strong opportunity to do so. 

Position Information: 

  • Start Date: ASAP
  • Shifts: Will vary depending on project and client needs
  • Position Type: Call out based position
  • Candidates must be local to Edmonton or surrounding areas
Responsibilities
  • Strong work ethics
  • Ability to maintain positive working relations with clients
  • Exceptional safety and quality awareness 
  • Ability to solve problems and manage time effectively
  • Self-motivated and capable of working at a high technical and performance level
Requirements
  • Fully certified CEDO is a requirement 
  • Valid driver's license with a clean drives abstract is required
  • Diversified experience in NDT or related field
  • Strong work ethics
  • Ability to maintain positive working relations with clients
  • Exceptional safety and quality awareness
  • Ability to solve problems and manage time effectively
  • Self-motivated and capable of working at a high technical and performance level
Benefits

The strength of Acuren lies in its outstanding people. As a rapidly growing, intensely innovative, international publicly traded company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more! At Acuren we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed.Join our team at Acuren and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career. Apply now to be part of our dedicated team of professionals.

Company Overview

As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First, and we are honored that our people decided the company is worthy of being included in the Forbes 2024 and 2025 List of Canada's Best Employers.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 5,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. Please note we will consider accessibility accommodations to applicants upon request.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.

Employment Type: OTHER

What Acuren employees say

Pay

Benefits

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