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Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

krg technology inc

IT Call centre support

Cary, NC · On-site

Kind Regards, Sudhakaran M Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com Minimum 6 months to a year of IT call center experience Active ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

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All JobsCall Center JobsCall Center Jobs in Raleigh, NC

Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Call Center jobs in Raleigh, NC? For Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Raleigh, NC look for? The top searched job categories for Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center jobs? Cities near Raleigh, NC with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Technical Call Center Technician

Revels Turf & Tractor LLC

Fuquay Varina, NC • On-site

$31K - $38K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

Title: Technical Call Center Technician

Reports to: Customer Experience Manager

Position summary: This position is responsible for the daily functions related to assisting in support of centralized customer and product support functions. This person will perform all duties in accordance with Revels' policies and procedures.


Essential duties (including, but not limited to):

  • Provide technical support to customers for John Deere and various allied equipment
  • Open and review work orders for various service transactions
  • Maintain and follow up on work orders
  • Utilize and interact with co-workers and mobile technicians as needed to provide service issue resolutions
  • Monitor and provide support for Expert Alerts, and DTC notifications
  • Utilize John Deere Service Center, CCMS/DTAC, Expert Connect, and all other John Deere resources required by Revels
  • Answer phone calls in the call center, return missed calls, and messages.  
  • Utilize all necessary documents/spreadsheets in order to assist customers on various types of calls and requests.
  • Service as a technical communicator (TC)


Requirements

  • Must have at least 3 years of mechanical experience with John Deere golf equipment and John Deere online systems.
  • 3 years of familiarity with a variety of the field's concepts, practices, and procedures.
  • Ability to remain focused in a busy environment
  • Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff.
  • Team player, willingness to adapt to necessary changes within the job description to better serve the company in challenging situations.
  • Bilingual not required, but preferable due to some language barriers with a small portion of our customers.
  • Experience with basic computer functions, and ability to learn new programs, and create and edit spreadsheets.
  • Willingness to accompany technicians in the shop or on the road occasionally if requested by supervisor.
  • Must participate in John Deere training as required by Revels, and complete are required classes in order to obtain certification.

Working Conditions:

  • General office environment
  • Some activities will be carried out in an outside storage yard for equipment, or in a shop environment. 
  • Occasionally, ride along with a mobile technician or salesperson to learn more about their daily routines.

Physical Requirements:

  • Must be able to complete various activities in the work area that may require lifting, standing, and carrying, bending, stretching, kneeling, squatting, and sitting for extended periods of time.
  • Must be able to lift/move 25 lbs. at a time.



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