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Call Center Jobs in Raleigh, NC (NOW HIRING)

Avacend Inc

Customer Service Representative (Call Center)

Cary, NC · On-site

$14.25 - $18.50/hr

Customer Service Representative - Call Center Location: 11800 Weston Parkway Cary NC USA 27513 Screening Questions:      Q1: Do you have reliable transportation to be onsite 5 days a week?A2:

Ampcus

Call Center Customer Service Professional

Cary, NC

$15.75 - $20.50/hr

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

krg technology inc

IT Call centre support

Cary, NC

Kind Regards, Sudhakaran M Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 221 | Email: sudhakaran at krgtech.com Minimum 6 months to a year of IT call center experience Active ...

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All JobsCall Center JobsCall Center Jobs in Raleigh, NC

Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Call Center jobs in Raleigh, NC? For Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Raleigh, NC look for? The top searched job categories for Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center jobs? Cities near Raleigh, NC with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, 11% Part Time, and 22% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.
Service Call Center Technician

Service Call Center Technician

Air Clean Systems

Creedmoor, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Description

CS Medical

Job Title: Service Call Center Technician

Department or Division: Service

Reports To: CS Medical Service Manager


The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department’s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax.

Essential Tasks, Duties, and Responsibilities:

  1. Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies.
  2. Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository.
  3. Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.
  4. Complete all duties and task while maintaining compliance to the CS Medical Quality System

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • Associate Degree in a technical discipline or equivalent work experience
  • One to three years related experience in a medical device environment or equivalent
  • Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
  • High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
  • High level of customer service and satisfaction skills
  • Attention to detail a must

Preferred Qualifications

  • Bachelor’s Degree in related field or equivalent

Location

This position will be based at our Creedmoor, NC headquarters.

Terms of Employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on the Service Technicians travel schedule.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee must occasionally be able lift and carry up to 80 pounds.

Travel

Requires no travel.

Benefits

Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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