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Call Center Jobs in Texas (NOW HIRING)

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent JOB CLASS NUMBER: CLR077 PAY GRADE: G03 FLSA STATUS: non-exempt BUSINESS UNIT NAME: Utility Billing REPORTS TO: Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK:

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties ...

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...

BCforward

Call Center

Austin, TX

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management." Additional Information : Health - Local ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX

$12.25 - $16/hr

JOB TITLE: Call Center Agent DEPARTMENT: JusticeTech REPORTS TO: Call Center Team Lead SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Sulphur Springs, TX TRAVEL: None ESSENTIAL DUTIES ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

Elevare Branding

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

JOB TITLE: Call Center Agent DEPARTMENT: JusticeTech REPORTS TO: Call Center Team Lead SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Sulphur Springs, TX TRAVEL: None ESSENTIAL DUTIES ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Texas

Call Center information

See Texas salary details

$10

$16

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How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Texas?

The most popular types of Call Center jobs in Texas are:

What are popular job titles related to Call Center jobs in Texas?

For Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Texas look for?

The top searched job categories for Call Center jobs in Texas are:

What cities in Texas are hiring for Call Center jobs?

Cities in Texas with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Manager

A-Star Heat & Air

Dallas, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 10 days ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Lead the Team That Creates Five-Star Customer Experiences.

At Astar Heating & Air Inc., every great customer experience begins with a great conversation. We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment, enjoys coaching and developing people, and is passionate about creating an outstanding customer experience from the very first call.

If you're a results-driven leader who knows how to inspire teams, improve performance, and build a winning culture—we want to meet you!


⭐ Why Join Astar?

Benefits You'll Love

✅ FREE Employee Health Insurance
✅ Dental Insurance
✅ Vision Insurance
✅ 401(k) with Company Match (Up to 6%)
✅ Paid Time Off (PTO)
✅ Paid Holidays
✅ Birthday PTO Day
✅ Ongoing Leadership & Professional Development Training
✅ Career Advancement Opportunities
✅ Family-Owned Company with an Amazing Culture
✅ Employee Recognition Programs
✅ Year-Round Stability


About the Role

As the Call Center Manager, you'll oversee the daily operations of our inbound and outbound call center, leading a team of Customer Service Representatives (CSRs) and Dispatchers. You'll be responsible for developing your team, monitoring performance, improving processes, and ensuring every customer receives exceptional service.

Success in this role means creating a positive, high-performing culture where employees are empowered to succeed and customers consistently receive a five-star experience.


What You'll Do

Leadership & Team Development

  • Lead, coach, mentor, and motivate a team of CSRs and Dispatchers
  • Conduct regular one-on-one meetings and performance evaluations
  • Provide ongoing coaching, training, and professional development
  • Foster a positive, accountable, and customer-focused culture
  • Recruit, onboard, and develop top talent

Operations Management

  • Oversee daily inbound and outbound call center operations
  • Monitor call queues, scheduling, staffing, and workforce management
  • Ensure service levels and response times are consistently achieved
  • Improve workflows and operational efficiency
  • Develop strategies that increase productivity and customer satisfaction

Performance & Reporting

  • Monitor KPIs including:
    • Booking Rate
    • Call Conversion
    • Abandonment Rate
    • Average Handle Time
    • Customer Satisfaction (CSAT)
    • Schedule Efficiency
    • Call Quality Scores
  • Analyze performance data and prepare reports
  • Develop action plans to improve team performance
  • Identify trends and opportunities for continuous improvement

Customer Experience

  • Handle escalated customer concerns professionally and effectively
  • Ensure every customer interaction reflects Astar's commitment to excellence
  • Implement initiatives that improve the overall customer journey
  • Collaborate with leadership to enhance service standards

Cross-Functional Collaboration

  • Partner with Sales, Service, Dispatch, Marketing, HR, and Operations teams
  • Support company initiatives and departmental goals
  • Ensure compliance with company policies and operational procedures


✅ Qualifications

  • Proven experience leading a call center or customer service team
  • Previous Call Center Manager experience preferred
  • HVAC, Plumbing, Electrical, or Home Services experience is a plus—but not required
  • Strong leadership, coaching, and employee development skills
  • Excellent communication and interpersonal abilities
  • Experience managing KPIs and performance metrics
  • Strong analytical, organizational, and problem-solving skills
  • Ability to prioritize and thrive in a fast-paced environment
  • Positive attitude with a passion for customer service


Preferred Skills

  • Experience using ServiceTitan (Preferred but not required)
  • CRM software experience
  • Workforce management and scheduling experience
  • Microsoft Office proficiency
  • Performance reporting and data analysis


⭐ What Makes Someone Successful in This Role?

We're looking for someone who:

✔ Inspires and develops high-performing teams
✔ Leads with accountability, integrity, and positivity
✔ Thrives in a fast-paced environment
✔ Uses data to make informed decisions
✔ Creates exceptional customer experiences
✔ Builds strong relationships across departments
✔ Is passionate about continuous improvement and operational excellence


Why Astar?

At Astar, we believe our people are the heart of everything we do. As our Call Center Manager, you'll have the opportunity to shape the customer experience, develop future leaders, and make a lasting impact on one of the most important departments in our company.

We proudly live by our F.I.R.E. Values:

Fun
Integrity
Respect
⭐ Excellence

If you're ready to lead a team that delivers exceptional customer experiences every day, apply now and become part of the Astar family!

Company Description

We specialize in providing high-quality services in plumbing, HVAC and electrical services. Our commitment to honesty and excellence drives us to deliver the best equipment and service to our valued clients. Astar’s mission is to always provide HONESTY in every solution, while delivering the highest QUALITY in service and installations.