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Call Center Jobs in Texas (NOW HIRING)

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away ...

i3 Verticals

Call Center Agent

Sulphur Springs, TX · On-site

$12.25 - $16/hr

JOB TITLE: Call Center Agent DEPARTMENT: JusticeTech REPORTS TO: Call Center Team Lead SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Sulphur Springs, TX TRAVEL: None ESSENTIAL DUTIES ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

VRC Investigations is currently expanding our Call Center Research Assistants Unit within our HOSPITAL CANVASS.COM division. Veracity Research Co. Investigations (VRC), is one of the nation's leading ...

Nexxaworks

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

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All JobsCall Center JobsCall Center Jobs in Texas

Call Center information

See Texas salary details

$10

$16

$23

How much do call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Texas?

The most popular types of Call Center jobs in Texas are:

What are popular job titles related to Call Center jobs in Texas?

For Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Texas look for?

The top searched job categories for Call Center jobs in Texas are:

What cities in Texas are hiring for Call Center jobs?

Cities in Texas with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Manager

Windsor America

Lockhart, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description


Garage Door Services is a trusted leader in residential and commercial garage door installation and repair across the Central Region. We are looking for a driven, hands-on Call Center Manager to take full ownership of our customer service operation and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact.

Could This Be for You?
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the phones and the field, ensuring every call turns into an accurate schedule and a satisfied customer.
Key Responsibilities
  • Lead, coach, and schedule a team of Customer Service Representatives.
  • Oversee daily call center operations, including inbound calls, dispatch coordination, and appointment scheduling.
  • Monitor call quality, customer service metrics, and team performance to drive continuous improvement.
  • Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing.
  • Resolve escalated customer issues, support day-to-day operations, and enforce company policies.
Qualifications
  • 3+ years of call center, customer service, or contact center leadership experience.
  • Proven experience leading teams and driving performance.
  • Strong organizational, communication, and problem-solving skills in a fast-paced environment.
  • Experience tracking performance metrics and improving operational efficiency.
  • Proficiency with CRM, call center software, Microsoft Office, and the ability to quickly learn new systems.
Additional Success Factors:
  • Experience in home services, garage doors, or related trades
  • Experience managing field crews, installers, or service technicians
  • Familiarity with scheduling, dispatch, or workforce management platforms
  • Background working with residential or commercial service operations
  • Bilingual (English/Spanish) communication skills
  • Understanding of job site workflow and customer interactions in residential or commercial settings
Our Investment in You:
Competitive pay
Full benefits package including medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Training and career growth opportunities within the company
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter
 
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.

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