ZipRecruiter

Log In

1

Call Center Jobs in Florida (NOW HIRING)

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

RejuvenX

Call Center Representative

Port Charlotte, FL

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and outbound calls in a timely manner * Following call center "scripts" when handling different topics

Biz Voice Boost

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Biz Voice Boost

Call Center Representative

Hollywood, FL · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville, FL 32204 ?? Project Dates: July 27 - August 21 ?? Openings: 20 Positions Available We are hiring ...

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville, FL 32204 ?? Project Dates: July 27 - August 21 ?? Openings: 20 Positions Available We are hiring ...

previous page

Showing results 41-60

All JobsCall Center JobsCall Center Jobs in Florida

Call Center information

See Florida salary details

$8

$13

$18

How much do call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Florida? The most popular types of Call Center jobs in Florida are:
What are popular job titles related to Call Center jobs in Florida? For Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Florida look for? The top searched job categories for Call Center jobs in Florida are:
What cities in Florida are hiring for Call Center jobs? Cities in Florida with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Specialist

SFP Health Group

Clermont, FL • On-site

$15 - $18.75/hr

Other

Re-posted 13 days ago

Job description

Company: SFP Health Group
(The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates)
Job title: Call Center Specialist
Division/Department: Clinic Operations
Reports to: Call Center Manager
Job Summary:
The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up while ensuring an exceptional patient experience. The specialist must demonstrate strong multitasking abilities, professionalism, and efficiency in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Patient Interaction & Call Management:

  • Answer high-volume inbound calls and provideaccurate,timely, and professional responses to patient inquiries.
  • Triage patient calls todeterminetheappropriatelevelof care and routing.
  • De-escalate patient concerns and provide effective resolution with empathy and professionalism.
  • Build strong patient relationships and deliver a high-quality patient experience.
Scheduling & Administrative Support
  • Schedule, reschedule, and cancel appointments accurately across all SFP Health Group entities.
  • Work theOnline Scheduling Sheet dailyto ensure all scheduling needs are addressed.
  • Assistwith patient needs including referrals, prior authorizations, lab results, prescription refills, and eligibility verification.
  • Maintain accuracy of patient records and update information as needed.
Call Center Performance Expectations
  • Maintain aminimum of 80 calls answered dailyas a baseline expectation; team members are expected to exceed this as call volume requires.
  • Complete all assignedvoicemail tasks daily andin a timely manner.
  • Actively manage andwork ontheChase Listto ensure follow-ups and pending items are completed.
  • Utilize downtime between calls productively to complete assigned administrative tasks.
  • Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled.
  • Ensure thatall daily responsibilities are completed bythe endofthe day.
Patient Engagement & Retention
  • Educate patients on services, preventative care, and follow-up appointments.
  • Promote wellness programs and clinic services.
  • Identify and address causes of no-shows and assist in reducing missed appointments.
  • Ensuretimelypatient engagement, especially within early enrollment periods.
Documentation & Collaboration
  • Document all patient interactions accurately in the EHR system.
  • Close out open tasks and encounters daily to ensure continuity of care.
  • Collaborate with clinical and administrative teams to improve patient outcomes and experience.
Training & Professionalism
  • Support onboarding and training of new team members.
  • Maintain professionalism, confidentiality, and compliance with HIPAA standards.
  • Demonstrate respect and courtesy to patients, families, and staff at all times.
Knowledge, Skills, and Abilities
  • Strong understanding of healthcare workflows and patient coordination.
  • Proficiencyin EHR systems (Athena or similar preferred).
  • Excellent communication and active listening skills.
  • Strong multitasking and organizational abilities.
  • Ability to work in a fast-paced, high-volume environment.
  • Customer-service driven mindset with empathy and problem-solving skills.
  • Proficient in Microsoft Office and general computer systems.
Qualifications
  • High School Diploma or equivalent required.
  • Medical Assistant certification preferred.
  • Minimum3+ years of customer service experience, preferably in a call center or healthcare setting.
  • Minimum1+ year of Medical Assistant or healthcare experiencepreferred.
  • Bilingual (English/Spanish) preferred.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Review by: Call Center Manager & Regional Director of Operations
Approved by: Date: 5/1/2026

Apply