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Call Center Trainer Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Training Schedule: Onsite, 9:00 AM - 6:00 PM for 3-6 weeks Job Summary: The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ... Training and work are fully onsite * Good attendance is very important * Cell phone usage is not ...

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Attends telephone skills and program information training sessions; adheres to established levels ...

Ultimate LLC

Call Center Representative

Raleigh, NC · On-site

$19 - $21/hr

Positive Attitude High degree of professionalism Minimum of 2 years Call Center experience Computer proficiency with MS Office i.e. Outlook, Word, etc. All qualified applicants will receive ...

New

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

Ultimate LLC

Bilingual Call Center Rep.

Raleigh, NC · On-site

$19 - $21/hr

Ultimate Staffing is seeking experienced Bilingual Call Center Representatives for an immediate opening in Raleigh, NC (Capital Blvd area near Beltline). HOURS: Monday - Friday, 8 hour shift between ...

New

SPECTRUM

Call Center Representative

Morrisville, NC · On-site

$20/hr

Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Raleigh, NC

Call Center Trainer information

See Raleigh, NC salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center trainer in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Raleigh, NC?

The most popular types of Call Center Trainer jobs in Raleigh, NC are:

What are popular job titles related to Call Center Trainer jobs in Raleigh, NC?

For Call Center Trainer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Raleigh, NC look for?

The top searched job categories for Call Center Trainer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Trainer jobs?

Cities near Raleigh, NC with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,014 per year, or $24 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)