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Call Center Trainer Jobs in Raleigh, NC (NOW HIRING)

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

Aspen Dental

Bilingual Scheduling Center Agent

Rolesville, NC

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Raleigh, NC

Call Center Trainer information

See Raleigh, NC salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center trainer in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Raleigh, NC?

The most popular types of Call Center Trainer jobs in Raleigh, NC are:

What are popular job titles related to Call Center Trainer jobs in Raleigh, NC?

For Call Center Trainer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Raleigh, NC look for?

The top searched job categories for Call Center Trainer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Trainer jobs?

Cities near Raleigh, NC with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Call Center Customer Service Professional - IV

Ampcus

Cary, NC • On-site

$15.75 - $20.50/hr

Other

Re-posted 12 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Call Center Customer Service Professional - IV
Job Location: Cary, NC

Shifts and Hours:

  • Day Shift: 7:30 AM - 3:30 PM
  • Swing Shift: 3:30 PM - 12:00 AM
  • Midnight Shift: 12:00 AM - 8:00 AM

Role Overview:

We are seeking an experienced and dedicated Customer Support Specialist to join our fast-paced, 24/7/365 service operations team. In this role, you will serve as the critical bridge between our technology and our customers, utilizing your extensive experience to diagnose technical issues, educate users, and ensure swift, accurate resolutions.

Key Responsibilities:

  • Inbound Diagnostics & Troubleshooting: Serve as the primary point of contact for incoming customer service calls, conducting thorough initial diagnostics and executing necessary actions to correct technical problems.
  • Outbound Resolution & Education: Proactively initiate outbound communications to internal teams and external customers to expedite task completion, resolve complex issues, and educate users on established systems and processes.
  • Strategic Escalation: Enlist management personnel, specialized support teams, or external repair organizations as necessary to facilitate rapid trouble resolution and minimize downtime.
  • Customer Communication: Maintain continuous, clear communication with customers, providing timely updates on ticket status, expected resolution times, and final outcomes to ensure a high level of customer satisfaction.

Qualifications & Requirements:

  • Experience: 7 to 10 years of proven experience in technical support, customer service, or a related service desk environment.
  • Clearance: Must be a US Citizen eligible to obtain and maintain a Public Trust clearance.
  • Preferred Background: Candidates with previous Telecommunication service experience are highly preferred and will stand out in the application process.
  • Schedule & Shift Information: Our operations run 24/7/365. To support this, we operate on three primary shifts.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.

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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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