Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus Strong ...
Genesys Call Center Engineer Job Details The Contact Center Engineer is accountable for the ... CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus Strong ...
Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition ... Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or ...
Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition ... Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or ...
Acs Call Center information
See Raleigh, NC salary details
$10.51 - $11.77
1% of jobs
$11.77 - $13.02
4% of jobs
$13.02 - $14.27
9% of jobs
$15.35 is the 25th percentile. Wages below this are outliers.
$14.27 - $15.53
13% of jobs
$15.53 - $16.78
22% of jobs
The median wage is $16.88 / hr.
$16.78 - $18.03
22% of jobs
$18.49 is the 75th percentile. Wages above this are outliers.
$18.03 - $19.29
14% of jobs
$19.29 - $20.54
8% of jobs
$20.54 - $21.79
4% of jobs
$21.79 - $23.05
3% of jobs
$23.05 - $24.30
1% of jobs
$10
$17
$24
How much do acs call center jobs pay per hour?
As of Jul 17, 2026, the average hourly pay for acs call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.
What are typical work shifts and scheduling expectations for positions at an ACS Call Center?
ACS Call Center positions often require flexibility, as shifts can include mornings, evenings, weekends, and holidays to accommodate customer needs. Schedules may be set in advance, but some centers operate 24/7, offering a variety of full-time and part-time options. Depending on the employer, you might work in a structured team setting or have opportunities for remote work. It's important to discuss scheduling preferences and availability with your recruiter during the application process.
What are the key skills and qualifications needed to thrive in the Acs Call Center position, and why are they important?
To excel in an ACS Call Center role, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Outstanding customer service skills, patience, and the ability to manage stress will help you thrive in high-volume settings. These capabilities are vital for delivering excellent service, efficiently resolving customer issues, and contributing positively to team goals.
How can I make $2000 a week working from home?
A call center representative can potentially earn $2000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, gaining experience, and working for companies that offer competitive pay and incentives can help achieve this income level from home.
What jobs pay $4000 a week without a degree?
High-paying jobs that can reach $4,000 a week without a degree often include roles such as sales managers, real estate brokers, commercial pilots, or skilled trades like electricians and plumbers with experience. These positions typically require strong skills, certifications, or licenses, and may involve commission, bonuses, or overtime to achieve high weekly earnings.
What is ACS in call center?
ACS in a call center context typically refers to Automated Call System or Automated Customer Service, which uses technology like Interactive Voice Response (IVR) to handle customer inquiries efficiently. Call center agents often work with these systems to route calls, provide information, and improve customer experience.
What is an Acs Call Center job?
An ACS Call Center job involves handling inbound and outbound customer calls to provide support, resolve issues, or offer services. Agents may assist with account inquiries, technical support, billing questions, or sales. Strong communication skills, patience, and problem-solving abilities are essential. Training is typically provided to ensure employees understand company policies and procedures.
What is the highest paying call center job?
The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes specialized knowledge of customer service or technical support tools.
What are popular job titles related to Acs Call Center jobs in Raleigh, NC? For Acs Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
- Work From Home Cvs Pharmacy Call Center
- Call Listener
- Work From Home Call Center Team Leader
- Veterans Affairs Call Center
- Work From Home Fraud Call Center
- Overnight Remote Call Center Supervisor
- No Experience Call Center Travel Agent
- Evening Att Call Center
- Work From Home Mediacom Call Center
- Monday Through Friday Remote Call Center Representative
What job categories do people searching Acs Call Center jobs in Raleigh, NC look for? The top searched job categories for Acs Call Center jobs in Raleigh, NC are:
- Call Center No Experience
- Bank Call Center
- Temporary Call Center
- Full Time Remote Call Center Manager
- Executive Call Center Manager
- Td Bank Call Center
- Full Time Royal Caribbean Call Center
- Night Shift Remote Call Center Quality Assurance
- Work From Home Call Center Customer Service
- Freelance Insurance Call Center
Job description
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Job Description
Genesys Call Center Engineer
On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC.
Genesys Call Center Engineer Job Details
The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.
Genesys Call Center Engineer Mandatory Skills
Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel.
In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features.
Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred.
Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory.
Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus.
Detailed understanding of enterprise system interactions and integrations
Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus
Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP,
Understanding of IP addressing schemes and VLAN designs.
Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus.
Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus
Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ.
Proficiency in downloading software, firmware, updates and patches to communications products;
Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya
Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole)
Genesys Call Center Engineer Start Date
ASAP
Genesys Call Center Engineer Assignment Length
6 Months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.