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Call Center Trainer Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

Ampcus

Call Center Customer Service Professional

Cary, NC

$15.75 - $20.50/hr

Call Center Customer Service Professional Location(s): Cary, NC Responsibilities: * Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems.

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Raleigh, NC

Call Center Trainer information

See Raleigh, NC salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for call center trainer in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or freelance professionals in fields like finance, law, or technology. These positions often require advanced skills, extensive experience, or certifications, and may involve project-based or contract work with high earning potential.

What are the key skills and qualifications needed to thrive as a Call Center Trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What Is the Job of a Call Center Trainer?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

How can I make 2000 a week working from home?

A call center trainer can potentially earn $2,000 or more per week by working full-time, gaining specialized skills, and possibly earning performance-based bonuses. Achieving this income level often requires extensive experience, high-volume training responsibilities, or working for companies that offer higher pay rates for remote training roles.

What are some common challenges faced by Call Center Trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What does a Call Center Trainer do?

A Call Center Trainer is responsible for developing and delivering training programs to new and existing call center staff. They ensure employees are equipped with the necessary skills, knowledge, and tools to handle customer inquiries effectively and professionally. Trainers often create training materials, conduct role-playing exercises, and monitor employee performance to identify areas for improvement. Their goal is to enhance service quality, boost employee confidence, and improve overall customer satisfaction.

What does a trainer do in a call center?

A call center trainer is responsible for teaching new employees how to handle customer interactions, use call center software, and follow company policies. They develop training materials, conduct sessions, and assess trainee progress to ensure staff are prepared to meet performance standards.

What job makes $10,000 a month without a degree?

A Call Center Trainer can potentially earn $10,000 a month with extensive experience, advanced training skills, and leadership responsibilities. High earnings in this role often depend on the size of the organization, performance bonuses, and specialized knowledge of call center operations. Typically, a combination of strong communication skills and industry experience is required to reach such income levels without a formal degree.
More about Call Center Trainer jobs
What are the most commonly searched types of Call Center Trainer jobs in Raleigh, NC? The most popular types of Call Center Trainer jobs in Raleigh, NC are:
What are popular job titles related to Call Center Trainer jobs in Raleigh, NC? For Call Center Trainer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Center Trainer jobs in Raleigh, NC look for? The top searched job categories for Call Center Trainer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Center Trainer jobs? Cities near Raleigh, NC with the most Call Center Trainer job openings:
Call Center Trainer jobs near you
Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

The Autumn Group

Durham, NC

$15 - $19.25/hr

Other

Posted 14 days ago

Job description

Job Description


The ideal candidate will demonstrate strong interpersonal skills in providing patient and healthcare provider support, understanding of medical benefits, Strong problem solving skills are essential for developing solutions that meet the needs of the work group, business and patient.
*Education
We require a minimum of a high school diploma or equivalent, though bachelor's degrees are preferred.

Qualifications

Qualifications
We are currently growing our team across a variety of roles and are interested in hearing from candidates with a proven track record of success in the following areas:
Prior customer service experience in a call center environment highly desired
Technical proficiency in a Customer Relationship Management System, preferably Salesforce.com
Comfortable working with standard operating procedures with focus on quality
Possess Strong problem solving skills such as superb listening skills and motivational interviewing
Able to remain agile to address varying call types from multiple customer groups while communicating concisely and with credibility
Ability to work a shift during core business hours between 8:30am - 8:00pm with extended hours to 10:00pm
Successful completion of paid training without interruption is a must

Additional Information

All your information will be kept confidential according to EEO guidelines.

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