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Call Center Trainer Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Raleigh, NC

Call Center Trainer information

See Raleigh, NC salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center trainer in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Raleigh, NC?

The most popular types of Call Center Trainer jobs in Raleigh, NC are:

What are popular job titles related to Call Center Trainer jobs in Raleigh, NC?

For Call Center Trainer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Raleigh, NC look for?

The top searched job categories for Call Center Trainer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Trainer jobs?

Cities near Raleigh, NC with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Customer Service Representative (Call Center)

Avacend Inc

Cary, NC • On-site

$14.25 - $18.50/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: Customer Service Representative – Call Center

Location: 11800 Weston Parkway Cary NC USA 27513

Screening Questions:    

Q1: Do you have reliable transportation to be onsite 5 days a week?A2: If no, this role is not a good fit

Q2: Are you able to maintain good attendance throughout the 90 day training period; this means no more than 1 day out for every 30 days and no more than 2 tardies per 30 day period? If not, this role is not a good fit.

Q3: Are you able to handle being in a back to back call scenario for most of the day? How do you deal with the stress?

Q4: What type of learner are you? How do you learn best?

Q5: Can you type, with no errors, at least 35 wpm?

Work Schedule : Schedule: Monday - Friday; 11:30am - 8pm w/a rotating Saturday from 9am - 6pm every 6-8 weeks (when working Saturday, day off will be Tuesday, Wednesday, Thursday or Friday)

Work location & Type: Onsite for at least first 90 days; then possibility of hybrid w/ 2 days in office and 3 days at home based on attendance and performance

Great communication skills; basic problem solving skills; Typing at least 35 wpm; at least 1 yr of high call volume call center experience

Are there any perks to this assignment that would help the supplier better sell your opportunity? On site gym w/signed waiver; opportunity to become full time and room to grow within the company

§ Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.

§ Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner

§ Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.

§ Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral

§ Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.

§ Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate

§ Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety

§ Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)