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Call Center Trainer Jobs in Raleigh, NC (NOW HIRING)

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Description Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care.

New

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Description Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care.

EmergeOrtho

Call Center Specialist

Durham, NC

$15.25 - $19/hr

Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

New

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Receive in-depth training. Be assigned to one of four MDS "Teams" that calls on behalf of a set of ...

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All JobsCall Center Trainer JobsCall Center Trainer Jobs in Raleigh, NC

Call Center Trainer information

See Raleigh, NC salary details

$13

$24

$35

How much do call center trainer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center trainer in Raleigh, NC is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What are the most commonly searched types of Call Center Trainer jobs in Raleigh, NC?

The most popular types of Call Center Trainer jobs in Raleigh, NC are:

What are popular job titles related to Call Center Trainer jobs in Raleigh, NC?

For Call Center Trainer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Trainer jobs in Raleigh, NC look for?

The top searched job categories for Call Center Trainer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Trainer jobs?

Cities near Raleigh, NC with the most Call Center Trainer job openings:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,017 per year, or $24 per hour.

Call Center Rep/Service appointment setter

Driven to Lead

Raleigh, NC • On-site

$20 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Call Center Rep

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!

The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!

The details:

  • This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.
  • The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!
  • This is an on-site position located off Glenwood Ave. in Raleigh, NC.

We are looking for individuals who:

  • Are engaged customer advocates
  • Meet or exceed (attainable) performance targets
  • Are brand ambassadors both internally and externally
  • Think on their feet and can learn in an ever-changing environment
  • Handle customers' needs with integrity and empathy in one transaction
  • Accurately navigating and maneuvering through multiple applications and screens simultaneously
  • Have impeccable time management skills
  • Actively engage and participate in training and weekly coaching sessions
  • Take initiative
  • Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
  • Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers

Benefits, Benefits, and More Benefits!

  • Full-Time Employment
  • Medical, Dental, Vision, and pet insurance options
  • 401k plans with a company match up to 6%
  • Paid time off including holidays, industry-leading parental leave, bereavement leave
  • Fun working environment!
  • Company discounts!

Qualifications / Successful candidates for this position will have:

  • 3 years of experience in providing customer service either via phone or in person (required)
  • Have 1 year of call center experience (preferred)
  • Are Bilingual in English/Spanish (preferred)
  • Ability to type accurately and quickly
  • Maintain a positive environment, working with co-workers and customers within a diverse culture
  • Excellent telephone manners and listening skills
  • The ability to relate to customers professionally and courteously
  • The ability to work in a team environment
  • The ability to work under pressure
  • The ability to sit for long periods
  • Excellent attention to detail and multi-tasking ability
  • Self-motivation to work under his/her initiative
  • Must pass a drug test and state, federal, and criminal background check
  • Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
  • Must be at least 18 years of ageWe are an equal opportunity employer

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Apply