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Call Center Scheduler Access Point Jobs (NOW HIRING)

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

... access to care. This role is critical in delivering excellent customer service, scheduling ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

... access to care. This role is critical in delivering excellent customer service, scheduling ... The representative will serve as a key point of contact for patients, ensuring a seamless and ...

Carilion Clinic

CONTACT CENTER scheduler 1

Roanoke, VA · On-site

$16.25 - $20.50/hr

Working in a call center environment, the Call Center Scheduling Specialist is responsible for ... Access to our health and wellness app, Virgin Pulse * Discounts on childcare * Continued education ...

Epic Health Services

Call Center Specialist

Southfield, MI

$15.25 - $19.25/hr

As a Call Center Specialist , you are the first point of contact for our patients-setting the tone ... Remove Barriers & Improve Access * Identify and address barriers to care such as scheduling ...

Menard, Inc

Call Center

Eau Claire, WI · On-site

$18.25/hr

As the first point of contact for our customers, you will provide excellent customer service and ... Flexible scheduling during Call Center hours of operation * PM availability preferred, * weekend ...

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How much do call center scheduler access point jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for call center scheduler access point in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a Call Center Scheduler Access Point job?

A Call Center Scheduler Access Point is responsible for managing appointment scheduling and coordinating communication between customers and service providers. This role involves answering inbound calls, making outbound scheduling calls, and ensuring efficient use of available appointment slots. Schedulers must be detail-oriented, organized, and proficient in using scheduling software. They also assist with rescheduling, cancellations, and resolving any appointment-related inquiries to ensure a smooth customer experience.

What are some common challenges faced by Call Center Scheduler Access Point professionals, and how are they addressed?

One common challenge is balancing varying staffing needs with employee availability, especially during peak hours or unexpected absences. Call Center Scheduler Access Point professionals address this by using advanced scheduling software and maintaining clear communication with team members to quickly adjust shifts and minimize coverage gaps. They also work closely with supervisors and agents to understand scheduling preferences and constraints, helping to boost job satisfaction and shift adherence. By proactively anticipating high-volume periods and staying organized, schedulers play a key role in ensuring the call center runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive in the Call Center Scheduler Access Point position, and why are they important?

To excel as a Call Center Scheduler Access Point, you need strong organizational skills, attention to detail, and experience in scheduling or workforce management, often backed by a high school diploma or equivalent. Familiarity with call center software, workforce management systems like Kronos or NICE, and Microsoft Office Suite is commonly required. Excellent communication, multitasking ability, and problem-solving skills are vital soft skills that set top performers apart. These abilities ensure efficient staffing, smooth call center operations, and a positive experience for both employees and customers.

More about Call Center Scheduler Access Point jobs
What cities are hiring for Call Center Scheduler Access Point jobs? Cities with the most Call Center Scheduler Access Point job openings:
What states have the most Call Center Scheduler Access Point jobs? States with the most job openings for Call Center Scheduler Access Point jobs include:
What job categories do people searching Call Center Scheduler Access Point jobs look for? The top searched job categories for Call Center Scheduler Access Point jobs are:
Call Center Scheduler Access Point jobs near you
Infographic showing various Call Center Scheduler Access Point job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $44,663 per year, or $21.5 per hour.
Call Center Scheduler-Incoming- Full-Time

Call Center Scheduler-Incoming- Full-Time

Familia Dental

Schaumburg, IL • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Familia Dental rating

6.1

Company rating: 6.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Our Corporate office in Schaumburg, IL is looking to hire full-time, dependable, customer-driven representatives to join our Call Center team.
*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!
About the Company
Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career.
What We Offer:
  • Employees are eligible to earn up to a $1,000 monthly bonus and
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off

Benefits offered:
  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!

Job Description:
The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.
Responsibilities/ Job Duties:
  • Provide excellent customer service to all patients calling in
  • Answering phone calls
  • Scheduling appointments based on needs of patients and availability of providers
  • Assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients' challenges

Requirements
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:
  • Strong Computer Skills- Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software, including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability
Office Hours: M - F: 8:00 AM - 6:00 PM; Sat 8:00 AM - 4:00 PM
  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week

Salary Description
$17.00

What Familia Dental employees say

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