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Call Center Scheduler Access Point Jobs (NOW HIRING)

Quadrant

Medical Call Center

Alexandria, VA · On-site

$21/hr

Medical Call Center - Scheduler Alexandria, Virginia Pay From: $21.00 per hour MUST: Experienced Medical Call Center - Scheduler 2 plus years of experience as a Medical Call Center Must speak Spanish ...

New

Griffin Hospital

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Griffin Hospital

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Griffin Health Services

Call Center Scheduler FPP

Derby, CT · On-site

$16.50 - $19.75/hr

... Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... first point of contact for patients, families, and providers. This role ensures accurate ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... first point of contact for patients, families, and providers. This role ensures accurate ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... first point of contact for patients, families, and providers. This role ensures accurate ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... first point of contact for patients, families, and providers. This role ensures accurate ...

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Call Center Scheduler Access Point information

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How much do call center scheduler access point jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for call center scheduler access point in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.32 per hour, depending on experience, location, and employer.

What is a call center scheduler access point?

A Call Center Scheduler Access Point is responsible for managing appointment scheduling and coordinating communication between customers and service providers. This role involves answering inbound calls, making outbound scheduling calls, and ensuring efficient use of available appointment slots. Schedulers must be detail-oriented, organized, and proficient in using scheduling software. They also assist with rescheduling, cancellations, and resolving any appointment-related inquiries to ensure a smooth customer experience.

What are some common challenges faced by call center scheduler access point professionals, and how are they addressed?

One common challenge is balancing varying staffing needs with employee availability, especially during peak hours or unexpected absences. Call Center Scheduler Access Point professionals address this by using advanced scheduling software and maintaining clear communication with team members to quickly adjust shifts and minimize coverage gaps. They also work closely with supervisors and agents to understand scheduling preferences and constraints, helping to boost job satisfaction and shift adherence. By proactively anticipating high-volume periods and staying organized, schedulers play a key role in ensuring the call center runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive in the call center scheduler access point position?

To excel as a Call Center Scheduler Access Point, you need strong organizational skills, attention to detail, and experience in scheduling or workforce management, often backed by a high school diploma or equivalent. Familiarity with call center software, workforce management systems like Kronos or NICE, and Microsoft Office Suite is commonly required. Excellent communication, multitasking ability, and problem-solving skills are vital soft skills that set top performers apart. These abilities ensure efficient staffing, smooth call center operations, and a positive experience for both employees and customers.

More about Call Center Scheduler Access Point jobs
What cities are hiring for Call Center Scheduler Access Point jobs? Cities with the most Call Center Scheduler Access Point job openings:
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Call Center Scheduler Access Point jobs near you
Infographic showing various Call Center Scheduler Access Point job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,663 per year, or $21.5 per hour.

Call Center/Scheduler - Bilingual preferred

Westside Family Healthcare Inc

New Castle, DE • On-site

$16 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Description:

WESTSIDE IS LOOKING FOR SCHEDULERS TO HELP OUR PATIENTS!

JOIN THE TEAM THAT MAKES A DIFFERENCE IN YOUR COMMUNITY!


Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Scheduler ensures a positive patient experience while working in a centralized call center for a multi-location medical practice to schedule appointments and collect appropriate demographic, insurance, and financial information from English-speaking and Spanish-speaking patients in strict accordance with standard procedures.


Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare

Our Vision: Achieve health equity for all

Our Values:

  • Compassion: Lead with compassion
  • Service: Serve with humility
  • Excellence: Be exceptional
  • Empowerment: Empower all people

OUR BENEFITS: Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity. d flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES OF A WESTSIDE SCHEDULER / Call Center Representative

  1. Answer incoming calls in a courteous, confidential, compassionate and professional manner, using scripting to enforce consistent patient education and staff knowledge and redirecting phone calls to other sites as needed
  2. Properly schedule patient appointments and inform patients of any necessary instructions, directions, phone numbers, addresses and fax numbers
  3. Call patients to reschedule and cancel appointments as needed
  4. Follow specific workflows for various appointment types and providers
  5. Obtain and enter new patient demographics into computer system
  6. Verify patient’s insurance eligibility and update patient information at the time of appointment scheduling
  7. Forward callers in need of triage to appropriate personnel in accordance with standard protocols
  8. Respond to scheduling messages pools, EMR mailboxes, email, bump list, etc.
  9. Check voicemail and respond to messages promptly



Requirements:

MINIMUM OBJECTIVE QUALIFICATIONS

  1. High school diploma or GED
  2. Fluency in written and spoken English and spoken Spanish PREFERRED
  3. Six months of experience of call center or appointment scheduling



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