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Call Center Representative Jobs in Alberta (NOW HIRING)

Amazon

Onsite Medical Representative

Calgary, AB

To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS site manager, WHS ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... representatives, donors, and collectors. Status: Contract Full-Time (14 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... with company representatives, donors, and collectors. Status: Permanent Full-Time (benefits ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB

... representatives, donors, and collectors. Status: Contract Full-Time (14 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... representatives, donors, and collectors. Status: Contract Full-Time (16 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... representatives, donors, and collectors. Status: Contract Full-Time (16 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... with company representatives, donors, and collectors. Status: Permanent Full-Time (benefits ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Canadian Blood Services

Donor Centre Manager

Calgary, AB

CA$114K - CA$135K/yr

About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to join our new Donor Centre, scheduled to open in Seton, Calgary . The Collections Teamis responsible ...

Canadian Blood Services

Donor Centre Manager

Calgary, AB · On-site

$114.80 - $135.10/hr

About the role Canadian Blood Services is looking for a Regular full-time, Donor Centre Manager to join our new Donor Centre, scheduled to open in Seton, Calgary . The Collections Team is responsible ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Alberta

Call Center Representative information

See Alberta salary details

$9

$16

$27

How much do call center representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for call center representative in Alberta is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.27 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing income may involve gaining skills in sales, technical support, or using multiple platforms, and working for companies that offer performance-based bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Call Center Representative typically does not earn $4,000 a week without additional experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve specialized skills, sales commissions, or management positions in fields like sales, real estate, or certain trades. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What do call center representatives do?

Call center representatives handle customer inquiries, provide information about products or services, and resolve issues over phone, email, or chat. They use communication skills and often work with customer management software to document interactions and ensure customer satisfaction.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Alberta? The most popular types of Call Center Representative jobs in Alberta are:
What are popular job titles related to Call Center Representative jobs in Alberta? For Call Center Representative jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Alberta look for? The top searched job categories for Call Center Representative jobs in Alberta are:
What are popular job titles related to Call Center Representative jobs in AB? For Call Center Representative jobs in AB, the most frequently searched job titles are:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Alberta as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,920 per year, or $16.8 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Calgary, AB

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply