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Call Center Representative Jobs in Alberta (NOW HIRING)

GREATER NEVADA

CA$17.07 - CA$23.56/hr

Member Resource Center Representatives are responsible for performing sales and service functions ... Previous call center experience preferred * Previous Financial Institution experience preferred

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

GREATER NEVADA

CA$45K - CA$62K/yr

Regular communication with the 3rd party call center for updates to scripting, alerts, promotional ... Regularly review and write new procedures to ensure representatives have the most up-to-date tools ...

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... with company representatives, donors, and collectors. Status: Permanent Full-Time (benefits ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... with company representatives, donors, and collectors. Status: Permanent Full-Time (benefits ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB

... representatives, donors, and collectors. Status: Contract Full-Time(12 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB · On-site

... representatives, donors, and collectors. Status: Contract Full-Time(12 months) Vacancy Type ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

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Call Center Representative information

See Alberta salary details

$9

$16

$27

How much do call center representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call center representative in Alberta is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.27 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

What are the most commonly searched types of Call Center Representative jobs in Alberta?

The most popular types of Call Center Representative jobs in Alberta are:

What are popular job titles related to Call Center Representative jobs in Alberta?

For Call Center Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Alberta look for?

The top searched job categories for Call Center Representative jobs in Alberta are:

What are popular job titles related to Call Center Representative jobs in AB?

For Call Center Representative jobs in AB, the most frequently searched job titles are:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Alberta as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,920 per year, or $16.8 per hour.

Customer Support Center Representative

Finning

Calgary, AB

CA$24/hr

Full-time

Posted 28 days ago

Job description

Company:Finning CanadaNumber of Openings:1Worker Type:Temporary (Fixed Term)Position Overview:Fixed-Term Contract | Rotating Shift Schedule | $24.00/Hour
Are you a customer-focused professional who enjoys helping people, solving problems, and working in a fast-paced environment? We are looking for a Customer Support Centre Representative to join our team on a fixed-term contract basis.
As the first point of contact for customers, you will play a critical role in delivering an exceptional customer experience by directing inquiries, coordinating service requests, and supporting branch operations.
This position works a rotating shift schedule, consisting of:
Two weeks on the afternoon shift: 1:00 PM to 9:00 PM
Two weeks on the overnight shift: 9:00 PM to 5:00 AM
The role offers a competitive rate of $24.00 per hour and is ideal for someone who thrives in a dynamic environment and is comfortable working rotating shifts.Job Description:
What You'll DoCustomer Support & Call Management
  • Answer and manage incoming customer calls in a high-volume environment.
  • Identify customer needs and connect them with the appropriate branch, department, or team member.
  • Provide professional, timely, and accurate customer service.
  • Handle sensitive and priority inquiries with discretion and professionalism.
Service Coordination
  • Gather customer information and service requirements.
  • Create and document service requests for branch follow-up and resolution.
  • Ensure all customer interactions are accurately recorded.
Chat & Digital Support
  • Respond to incoming customer chats and online inquiries.
  • Direct parts and service requests to the appropriate teams.
  • Collect key information and coordinate follow-up communication.
After-Hours Support
  • Participate in occasional overnight on-call rotations.
  • Monitor and respond to after-hours customer inquiries and urgent requests.
  • Accurately document and communicate call-out information to appropriate teams.
Operational & Administrative Support
  • Assist with maintaining accurate branch information and customer resources.
  • Support reception coverage when required.
  • Record and communicate customer feedback and operational updates.
  • Assist with reporting and administrative activities that support daily business operations.
Lead Generation & Customer Inquiries
  • Identify sales opportunities and submit customer leads.
  • Route customer inquiries to sales and support teams for follow-up.
  • Help ensure customers are connected with the right resources promptly.
What We're Looking ForQualifications
  • High School Diploma (Grade 12) or equivalent.
  • Minimum 1 year of experience in a customer service, call centre, receptionist, dispatch, or similar support role.
  • Experience working in a fast-paced, high-volume environment.
  • Strong computer skills, including Microsoft Office applications.
Skills & Abilities
  • Excellent verbal and written communication skills.
  • Strong customer service mindset with a focus on finding solutions.
  • Exceptional attention to detail and organizational skills.
  • Ability to multitask and prioritize competing demands.
  • Strong problem-solving and decision-making abilities.
  • Comfortable working independently and as part of a team.
  • Professional and confident when interacting with customers and stakeholders.
Why Join Us?
  • Monday to Friday schedule
  • Opportunity to work in a collaborative and supportive team environment.
  • Gain experience supporting customers across multiple business areas.
  • Play an important role in delivering excellent customer service and operational support.
  • Develop valuable experience with customer support and service management systems.

If you enjoy helping customers, coordinating multiple priorities, and being the person people can rely on to get things done, we'd love to hear from you.

Apply today to join our team as a Customer Support Centre Representative.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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