Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...
Hi, We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Title Contact Center QA Analyst Job ...
... call closing techniques. * Provides feedback to Contact Center management by monitoring calls ... Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and ...
... call closing techniques. * Provides feedback to Contact Center management by monitoring calls ... Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
The Contact Center Quality Assurance role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional ...
... call closing techniques. * Provides feedback to Contact Center management by monitoring calls ... Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and ...
... call closing techniques. * Provides feedback to Contact Center management by monitoring calls ... Assists in driving quality initiatives by ensuring adherence to Quality Assurance policies and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Quick apply
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) Delivers consistent ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) Delivers consistent ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) • Delivers consistent ...
Immersion Consulting delivers high-quality contact center support for commercial financial services ... with call monitoring or QA tools What Success Looks Like (6-12 Months) • Delivers consistent ...
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
Quick apply
Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support ... Position Summary The QA/Training/Compliance Coordinator supports callmonitoring, documentation ...
Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support ... Position Summary The QA/Training/Compliance Coordinator supports callmonitoring, documentation ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
... call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver ...
... call center by overseeing quality assurance activities and managing all training programs for staff. This role ensures customer service representatives (CSRs), team leads, and supervisors deliver ...
What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...
Quick apply
What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...
Call Center Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do call center quality assurance jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for call center quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.
What are the typical daily responsibilities of a call center quality assurance professional?
As a Call Center Quality Assurance professional, your daily tasks will usually include monitoring live or recorded calls, evaluating agent interactions against established standards, and documenting your findings. You’ll often collaborate closely with team leaders and trainers to share performance insights and recommend specific coaching or training opportunities for agents. In addition, you may help develop evaluation forms, participate in calibration sessions to ensure scoring consistency, and track quality metrics for reporting purposes. This role is important for maintaining excellent customer service and supporting agents’ ongoing development.
What are the key skills and qualifications needed to thrive in the call center quality assurance position?
To thrive as a Call Center Quality Assurance professional, you need strong analytical abilities, attention to detail, and experience in reviewing and evaluating interactions, typically supported by a background in customer service or quality assurance. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, with additional certifications like Six Sigma or COPC considered a plus. Excellent communication, objectivity, and the ability to provide constructive feedback are key soft skills that distinguish successful candidates. These competencies are vital to ensuring high service standards, identifying areas for agent improvement, and enhancing overall customer satisfaction.
What is a call center quality assurance?
A Call Center Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure compliance with company policies, industry standards, and customer satisfaction goals. QA specialists analyze calls, chats, or emails to assess agent performance, provide constructive feedback, and identify areas for improvement. They help maintain service quality, enhance customer experience, and ensure adherence to compliance guidelines. Additionally, they may develop training materials and recommend process improvements based on performance trends.
More about Call Center Quality Assurance jobs
What cities are hiring for Call Center Quality Assurance jobs? Cities with the most Call Center Quality Assurance job openings:
What are the most commonly searched types of Call Center Quality Assurance jobs? The most popular types of Call Center Quality Assurance jobs are:
What states have the most Call Center Quality Assurance jobs? States with the most job openings for Call Center Quality Assurance jobs include:
What job categories do people searching Call Center Quality Assurance jobs look for? The top searched job categories for Call Center Quality Assurance jobs are:
- Call Center Qa
- Virtual Call Center Quality Assurance
- Bilingual Quality Assurance Specialist
- Call Center Quality Assurance Manager
- Gcp Quality Assurance
- Freelance Quality Call Monitoring
- Quality Assurance Specialist Hybrid
- Intake Specialist Call Center
- Content Quality Assurance Specialist
- Temp International Qa
Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Hi,
We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Description:
Job Title Contact Center QA Analyst
Job Location: Chandler, AZ
Job Type: Contract (12-18 months)
Rate: Negotiable
*** Citizen, GC, EAD-GC, H4, L2 & TN & Canadian Visa Only ***
Required Skills:
Prior QA testing experience with Contact Center applications.
Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience.
Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect).
Able to read logs in UNIX.
Intermediate SQL skills.
HP QC/ALM hands on experience.
Financial & PM experience is desired.
Regards,
Anthony
E*Pro Inc.
Iselin, NJ.
Tel: 732-283-0499 x 538 Fax: 732-283-0489
aanthony@epro-consultingdotcom
Additional Information
All your information will be kept confidential according to EEO guidelines.