ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Milwaukee, WI

Walbec Group

HR Operations Manager

Waukesha, WI · On-site

The HR Operations Manager will own the full spectrum of HR operations: from employee data integrity ... Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ...

Walbec Group

HR Operations Manager

Waukesha, WI

The HR Operations Manager will own the full spectrum of HR operations: from employee data integrity ... Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ...

Walbec Group

HR Operations Manager

Waukesha, WI

The HR Operations Manager will own the full spectrum of HR operations: from employee data integrity ... Build and lead the HR Service Center (AskHR) as the single point of intake - email/phone triage ...

Amazon

Sr. Operations Manager

Oak Creek, WI · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

Amazon

Sr. Operations Manager

Oak Creek, WI · On-site

The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a ...

G10 Inc

Assistant Operations Manager

Kenosha, WI · On-site

Description The Assistant Operations Manager (AOM) is responsible for overseeing daily, weekly, and strategic operations within the SFN Fulfillment Center. This role ensures all service level ...

Uline

Senior Customer Operations Manager

Kenosha, WI · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly ... On-site fitness center and beautifully maintained walking paths. * Best-in-class, clean, modern ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Milwaukee, WI

Call Center Operations Manager information

See Milwaukee, WI salary details

$31K

$72.6K

$133.5K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Milwaukee, WI is $72,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Milwaukee, WI?

For Call Center Operations Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Milwaukee, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Call Center Operations Manager jobs?

Cities near Milwaukee, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,600 per year, or $34.9 per hour.

Customer Service- Call Center for Medical Bil

Fusion Anesthesia Solutions

Brookfield, WI • On-site

$20 - $23/hr

Full-time, Part-time

Re-posted 6 days ago

Job description

Customer Service-Call Center for Medical Billing 

Part-Time & Full-Time | In-office | Flexible scheduling within business workday hours between (8:00AM – 6:00PM-CDT) 

Fusion Anesthesia is launching a new call center, and we are seeking reliable, detail‑oriented Customer Service Medical Billing Specialists to join our growing team. As a Customer Service Medical Billing Specialist, you will provide exceptional customer support, assist with billing inquiries and process payments over the phone. This is an interactive position, where you will take inbound and make outbound calls

Key Responsibilities

Customer Service Medical Billing Specialist will perform tasks including, but not limited to:

  • Answer incoming calls related to billing questions, insurance, balance resolution, and general account inquiries.
  • Process payments over the phone accurately and securely.
  • Provide clear, professional communication to patients, guarantors, insurance representatives and internal team members.
  • Gather, verify, and document client information with accuracy and attention to detail.
  • Work independently to complete assigned tasks following established procedures and best practices.
  • Perform additional duties as assigned to support the needs of the call center and organization.
  • Make outbound calls to existing clients to provide billing updates, collect payments, and offer assistance with billing questions

Qualifications & Requirements

  • In‑house position: Reliable daily attendance is essential.
  • Comfortable working in a professional office environment
  • Able to provide and communicate with team members, ensuring they understand what is being communicated and incorporate when working with our clients
  • Excellent phone etiquette and strong communication skills.
  • Commitment to exceptional customer service and client-first mindset.
  • Ability to work under pressure, manage deadlines, and maintain a positive attitude.
  • Self‑motivated and able to work independently.
  • Proficient in computer usage, including multitasking across multiple screens and using Microsoft applications.
  • Prior medical billing experience is preferred but not required.
  • Strong attention to detail with the ability to document information accurately and promptly.
  • Willingness to take direction, learn new information, and apply it effectively when assisting clients.
  • Bi-Lingual professionals urged to apply

Part-Time and Full-Time; Flexible scheduling within business workday hours between 8:00AM-6:00PM (CDT)