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Call Center Operations Manager Jobs in Milwaukee, WI

AFL

Vice President, Data Center Operations

Milwaukee, WI · On-site

Vice President Of Data Center Operations & Hyperscale Services AFL provides industry-leading fiber ... Stand up and/or optimize a PMO focused on schedule fidelity, risk burndown, milestone control, and ...

Aptive Environmental

Operations Manager

New Berlin, WI

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Aptive Environmental

Operations Manager

New Berlin, WI · On-site

$60K - $70K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Aptive Environmental

Operations Manager

New Berlin, WI · On-site

$60K - $70K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Aptive Environmental

Operations Manager

New Berlin, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Patterson Companies

Operations Manager

Waukesha, WI · On-site

Manages daily activities of a fulfillment center. Responsible for identifying and building a ... Operations: * Plan, direct, and control activities of the facility department from receiving, put ...

Pattersoncompanies

Operations Manager

Waukesha, WI · On-site

Manages daily activities of a fulfillment center. Responsible for identifying and building a ... Operations: * Plan, direct, and control activities of the facility department from receiving, put ...

Bear Country Inc

Operations Manager

Caledonia, WI

BCI Operations Manager SUMMARY: The BCI Operations Manager oversees all aspects of Bear Country ... Money bags, call-offs, adjust staffing, respond to radio calls, handle guest concerns and appease ...

The Ups Store #2436

Center Manager

Mequon, WI · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The Ups Store #2436

Center Manager

Mequon, WI

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The Ups Store #2436

Center Manager

Mequon, WI · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The Ups Store #2436

Center Manager

Mequon, WI · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Milwaukee, WI

Call Center Operations Manager information

See Milwaukee, WI salary details

$31K

$72.6K

$133.5K

How much do call center operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center operations manager in Milwaukee, WI is $72,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $89,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Milwaukee, WI?

For Call Center Operations Manager jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Milwaukee, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Call Center Operations Manager jobs?

Cities near Milwaukee, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,600 per year, or $34.9 per hour.

Call Center Reservation Agent

Potawatomi Casino Hotel

Milwaukee, WI • On-site

$15.44/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Potawatomi Casino & Hotel rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Starting at $15.44 per hour | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our guests receive the information they need to fully enjoy their gaming experience? As a Reservation Agent in our call center, you will answer both internal and external phone calls responding to all guest inquires and team member questions. You will assist guests with making reservations for the hotel and casino restaurants. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
  1. *Handle both internal and external phone calls in the call center. Direct calls to appropriate individual or department. Answer team member inquiries, concerns, and questions in a prompt, and courteous manner.
  2. *Respond accurately to all guest inquires including but not limited to, Bingo session information, customer point tracking, special events, and reservations.
  3. *Assist guests with making reservations, cancellations, or changes to existing reservations for venues including but not limited to hotel rooms and restaurants using computer systems.
  4. *Maintain a working knowledge of hotel and casino facilities, amenities, and room types.
  5. *Work closely with all departments to obtain, review, and confirm daily calendar information, special events, promotions, and upcoming events relevant to all venues.
  6. *Process and distribute all incoming and outgoing mail including but not limited to processing United Parcel Service (UPS) and Certified Mail pieces; and contact UPS for pick-ups.
  7. *Transport interoffice mail between the casino and hotel as scheduled.
  8. *Compile and send information packets to guests and non-guests as requested. Review and maintain database of current mailing addresses per undeliverable, returned mail.
  9. Assist with special projects from other departments with the direction of the Call Center Supervisor.
  10. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  11. Perform other duties as assigned.
Job Qualifications
  1. A high school diploma or equivalent and 6 months previous high volume customer service experience are required. Call Center experience is preferred.
  2. Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Prior experience with data entry and/or casino or hotel management systems preferred.
  3. The ability to maintain discretion in handling confidential information.
  4. The ability to interact with guests and team members in a professional manner.
  5. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  6. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The work environment is smoke free, when on the casino floor it is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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