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Call Center Operations Manager Jobs in Andalusia, AL

MyFlorida

Engineering Technician IV - Statewide

Baker, FL · On-site

$62K - $67K/yr

The mission of Facilities Management and Building Construction at the Florida Department of ... For online application issues, call the People First Service Center at 1-877-562-7287. Applications ...

MyFlorida

Master Electrician - Statewide

Baker, FL · On-site

$43K - $47K/yr

The mission of Facilities Management and Building Construction at the Florida Department of ... For online application issues, call the People First Service Center at 1-877-562-7287. Applications ...

MyFlorida

Electronic Technician II - Statewide

Baker, FL · On-site

$43K - $47K/yr

The mission of Facilities Management and Building Construction at the Florida Department of ... For online application issues, call the People First Service Center at 1-877-562-7287. Applications ...

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Call Center Operations Manager information

See Andalusia, AL salary details

$28.2K

$66K

$121.3K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Andalusia, AL is $65,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Andalusia, AL look for?

The top searched job categories for Call Center Operations Manager jobs in Andalusia, AL are:

What cities near Andalusia, AL are hiring for Call Center Operations Manager jobs?

Cities near Andalusia, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Andalusia, AL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,980 per year, or $31.7 per hour.

STORE PERISHABLE MANAGER - DGPP - 21 and older only - in OPP, AL S22171

Dollar General

Opp, AL • On-site

Full-time

Re-posted 2 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,663 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Under general supervision of the Store Manager, manages the Perishable Departments including, produce, fresh meat, packaged meats, and dairy, frozen food, bread, and thaw and sell bakery products. Assists Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Assists the Store Manager in ensuring a safe working environment and provide protection for company assets according to required procedures. Assists the Store Manager in ensuring staff and store compliance with all food handling rules and regulations.
DUTIES and RESPONSIBILITIES:
  • Assist Store Manager, as directed, in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance.
  • Maintain correct perishable stock levels based on store volume using the following tools
    • Current Ads / Planners
    • Produce Order guide
    • Fresh Meat Recap and Order Guide
    • Milk Sales history and order guide
    • Vendor Order Guide
    • Bread order planning and stales recap,
  • Assist Store Manager, as directed, in training assigned associates in the proper presentation, freshness and pricing standards for all perishable areas.
  • Assist Store Manager, as directed, in training assigned associates in the proper and safe handling of food in compliance with applicable rules and regulations.
  • Train assigned associates in the proper stocking and rotation of Perishable products.
  • Record Perishable Markdowns, while analyzing causes and taking corrective action to prevent recurrences.
    • Train assigned associates in the proper grading and re-packaging standards in produce to minimize markdowns.
  • Accurately record inventory levels as requested by the Store Support Center.
  • Assist the Store Manager with ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.
  • Assist in ensuring compliance with sanitation standards and training associates assigned in the Perishable departments using the Cleaning Schedule.
  • Assist with other operational areas as directed by the Store Manager.

Qualifications
KNOWLEDGE, SKILLS and ABILITIES:
  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
  • Ability to learn and perform cash register functions to generate reports.
  • Ability to review Operating Statements and identify business trends (including sales, profitability and turn) expense control opportunities, shrink and errors.
  • Knowledge of cash handling procedures including cashier accountability and deposit control.
  • Knowledge of cash, facility and safety control policies and practices.
  • Knowledge of inventory management and merchandising practices.
  • Good organization skills with attention to detail
  • Effective interpersonal and oral & written communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow plan-o-gram and merchandise presentation guidance.
  • Knowledge of and willingness to comply with company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
  • Ability and willingness to obtain required certifications in food handling.

WORK EXPERIENCE &/or EDUCATION:
  • High school diploma or equivalent strongly preferred
  • One year of experience in a retail environment and six months supervisory experience preferred
  • Previous lead experience and/or grocery store experience preferred.
  • Attainment of required local and state food handling certifications, if applicable.

Relocation assistance is not available for this position.
Dollar General Corporation is an equal opportunity employer.

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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