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Call Center Operations Manager Jobs in Andalusia, AL

Rent-A-Center

Account Manager

Andalusia, AL · On-site

$12.28 - $14.45/hr

... and operational guidelines Qualifications • High school diploma or equivalent • At least 18 ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

SouthernCare

Patient Care Manager

Evergreen, AL · On-site

This leadership role involves managing clinical operations, coordinating care, and developing staff ... call home. We are a national leader in hospice care, palliative care, home health care, and ...

Gentiva Hospice

Patient Care Manager

Evergreen, AL · On-site

This leadership role involves managing clinical operations, coordinating care, and developing staff ... call home. We are a national leader in hospice care, palliative care, home health care, and ...

New

Gentiva

Hospice Patient Care RN Manager

Evergreen, AL · On-site

This leadership role involves managing clinical operations, coordinating care, and developing staff ... call home. We are a national leader in hospice care, palliative care, home health care, and ...

Gentiva

Hospice Patient Care RN Manager

Evergreen, AL · On-site

This leadership role involves managing clinical operations, coordinating care, and developing staff ... call home. We are a national leader in hospice care, palliative care, home health care, and ...

O'Reilly Auto Parts

Parts Specialist

Andalusia, AL · On-site

$16 - $21.75/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Greenville, AL · On-site

$12.50 - $17/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Evergreen, AL · On-site

$16.50 - $22.25/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Evergreen, AL · On-site

$16.50 - $22.25/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Andalusia, AL

Call Center Operations Manager information

See Andalusia, AL salary details

$28.2K

$66K

$121.3K

How much do call center operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center operations manager in Andalusia, AL is $65,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $81,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Andalusia, AL look for?

The top searched job categories for Call Center Operations Manager jobs in Andalusia, AL are:

What cities near Andalusia, AL are hiring for Call Center Operations Manager jobs?

Cities near Andalusia, AL with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Andalusia, AL as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,980 per year, or $31.7 per hour.

Account Manager

Rent-A-Center

Andalusia, AL • On-site

$12.28 - $14.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Ready to do your best work?
Interested in a minimum starting hourly rate of $12.28 per hour - $14.45 per hour ?
Why should I apply in just a few clicks?
Position Summary
If you're looking for a career with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.
Key Responsibilities
• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships
• Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards
• Maintain account health and secure payment commitments utilizing account management tools
• Complete assigned routes for deliveries, pickups, and account follow-ups
• Deliver white-glove customer service in-store, over the phone, and in customers' homes
• Contribute to sales growth and generate new rental agreements
• Safely transport, install, and handle merchandise
• Maintain showroom standards and company vehicles
• Adhere to all company safety and operational guidelines
Qualifications
• High school diploma or equivalent
• At least 18 years of age
• Valid driver's license with good driving record
• Strong communication and customer service skills
Physical Requirements
• Ability to lift and move heavy merchandise
• Ability to drive a box truck
• Standing and driving for extended periods of time
Schedule & Work Environment
• Full-time, Monday-Saturday
• Sundays off plus one weekday off
• Physically active role requiring lifting, bending, and standing
Benefits
• Rapid growth and advancement opportunities
• Weekly pay
• Paid time off
• Medical, dental, vision, life & disability insurance
• Industry leading 401(k) with company match
• Flexible Spending & Health Savings Accounts
• Supplemental and voluntary insurance options
Equal Opportunity Employer
Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

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