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Call Center Manager Jobs in Springfield, MO (NOW HIRING)

Salon Service Group

Customer Care Agent

Springfield, MO · On-site

$15.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Skills & Abilities · Previous call center or multi-channel customer service experience ... to manage multiple interactions simultaneously. · Positive, adaptable, and solution-oriented ...

Russell Cellular, Inc.

Operations Analyst

Springfield, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Experience working in a call center or sales support environment (required) * Strong organizational ...

russcellinc

Operations Analyst

Springfield, MO · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role focuses on systems support, workforce management, data reporting, sales team enablement ... Experience working in a call center or sales support environment (required) * Strong organizational ...

Byrider

Sales Associate

Springfield, MO · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center sales * Business development * Appointment setting * Hospitality (servers and bartenders) * Small business ownership * Team leadership or management * Customer service Why Byrider? This ...

Byrider

Sales Associate

Springfield, MO

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center sales * Business development * Appointment setting * Hospitality (servers and bartenders) * Small business ownership * Team leadership or management * Customer service Why Byrider? This ...

Byrider

Sales Associate

Springfield, MO · On-site

$60K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center sales * Business development * Appointment setting * Hospitality (servers and bartenders) * Small business ownership * Team leadership or management * Customer service Why Byrider? This ...

Bass Pro Shops

Senior Customer Insights Engineer

Springfield, MO · On-site

$95K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call center, club, digital and operational leaders. * Configure advanced Qualtrics workflows ... Manage data mapping, embedded data, contact lists, directories, metadata, survey logic, and ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Springfield, MO

Call Center Manager information

See Springfield, MO salary details

$26.8K

$58.1K

$99.6K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Springfield, MO is $58,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $68,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Springfield, MO?

The most popular types of Call Center jobs in Springfield, MO are:

What are popular job titles related to Call Center Manager jobs in Springfield, MO?

For Call Center Manager jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Springfield, MO look for?

The top searched job categories for Call Center Manager jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Call Center Manager jobs?

Cities near Springfield, MO with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $58,065 per year, or $27.9 per hour.

Technical Support Supervisor

Digital Monitoring Products

Springfield, MO • On-site

Other

Re-posted 27 days ago

Job description

Description
The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.
Qualifications:
  • Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
  • Knowledge of computer hardware/software and digital data communications.
  • 2+ years of experience in alarm system installation or support.
  • Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
  • High degree of accuracy/detail oriented.
  • Ability to clearly communicate technical information to any audience.
  • Demonstrates good coaching and training skills.
  • Excellent knowledge of Technical Support processes and procedures.
  • Ability to remain calm and professional in pressure situations.
  • Flexible, results-oriented team player with excellent verbal and written communication skills.
  • Punctual, have a good work attitude, and work cooperatively with others in the department and company.
  • Accept and benefit from constructive feedback.
  • Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:
  1. Provides day-to-day supervision of the Technical Support Department.
  2. Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
  3. Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
  4. Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
  5. Track department performance daily and provide manager with weekly report on critical metrics.
  6. Reviews technician call transcripts in CRM software for quality and accuracy.
  7. Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
  8. Maintains and adjusts department schedule to ensure the call center is covered at all times.
  9. Conducts employee performance reviews and consistently provides feedback on job performance.
  10. Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
  11. Answers Technical Support calls as needed to prevent long customer on-hold times.
  12. Maintains an open environment that encourages team member participation in process improvements and problem resolution.
  13. Escalates customer reported issues when needed and follows ECI process.
  14. Observes company policies and contributes to team effort.
  15. Performs other duties as assigned. Job duties are subject to change as directed by management.

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