ZipRecruiter

Log In

1

Call Center Manager Jobs in Foley, AL (NOW HIRING)

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

EmCo Consulting, Inc.

Account Manager

Pensacola, FL

$15 - $16.50/hr

The Account Manager position is responsible for handling waste stream management for assigned ... One year of customer service experience in a call center or office environment. * Previous ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Foley, AL

Call Center Manager information

See Foley, AL salary details

$25.2K

$54.6K

$93.7K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Foley, AL is $54,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $64,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Foley, AL?

The most popular types of Call Center jobs in Foley, AL are:

What job categories do people searching Call Center Manager jobs in Foley, AL look for?

The top searched job categories for Call Center Manager jobs in Foley, AL are:

What cities near Foley, AL are hiring for Call Center Manager jobs?

Cities near Foley, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,629 per year, or $26.3 per hour.

BC: Call Center Rep: Hybrid

Employbridge

Pensacola, FL • On-site

$16/hr

Other

Posted 6 days ago

Job description

This position will start in the office 100% of the time for the first 1 - 2 months, depending on training and skillset. Then you will be allowed to work a hybrid schedule from home. When you have worked approximately 6 months in this position, you will be given a company laptop for use, while you work at this position. The company laptop must be returned if your position is ended.

You must have a working laptop or desktop computer to be considered for this position. This is because you will work from home in a hybrid role after initial training and probation.

A reliable/ strong internet connection is also required.

*Temp to hire and PROMOTION opportunities available*

*Remote/hybrid work offered for strong performers*

*Spanish & English (bilingual) speaking preferred but not required*

*Schedule: Associates will work 5 days of the week and work days will vary. Associates get time off every other weekend*

The Call Center Representative is the front line of support for Jitsu’s recipients, clients, and drivers and helps to ensure that recipients are satisfied with their delivery experience as well as aiding drivers in achieving 100% on-time delivery to meet client expectations.

Primary Responsibilities:

  • Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients.
  • Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion.
  • Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.
  • Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients.
  • Actively participating in process improvement projects and supporting other team members and departments as assigned.
  • Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
  • Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
  • Documenting interactions, transactions, comments, and complaints handled throughout the workday

Position Qualifications/Skills:

  • High school diploma or equivalent.
  • Excellent communication skills - verbal and written.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and with attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and critical thinking skills.
  • Proficient with Google Work Suite or related software.
  • Familiarity with Slack and Zendesk is preferred but not required.

***General Requirements***

Customer Support

When working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties:

  • Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service
  • Sitting or standing for the duration of the shift
  • Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers
  • You could be working in an office, warehouse, or field environment
  • There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.

employbridge logo

About employbridge

Sourced by ZipRecruiter

The EmployBridge Story EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. EmployBridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. At EmployBridge, we operate an entire family of specialty staffing companies that include: Decca, Hire Dynamics, ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Duluth, GA, US

Year founded

1985

View All employbridge Jobs

Apply