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Call Center Manager Jobs in Foley, AL (NOW HIRING)

St. Mark's Hospital

Call Center Operator PRN

Pensacola, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Operator PRN Do you have the PRN career opportunities as a Call Center Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida West ...

Posted today

Signius.com

Full Time Call Center Representative

Mobile, AL · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full Time Call Center Representative Signius is seeking dedicated and detail-oriented Full-Time ... Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant ...

Hackbarth Delivery Service

Service Center Manager

Mobile, AL

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Service Center Manager oversees all service center operations and is ... Schedule staffing coverage to support inbound call volumes and customer service demands. * Monitor ...

Signius.com

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Representative Location: Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Signius, we ...

The UPS Store

Center Manager

Orange Beach, AL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

THE UPS STORE

Center Manager

Orange Beach, AL

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store

Center Manager

Orange Beach, AL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store

Center Manager

Orange Beach, AL

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store

Center Manager

Orange Beach, AL · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store

Center Manager

Foley, AL · On-site

The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and ...

THE UPS STORE

Center Manager

Foley, AL

The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and ...

The UPS Store

Center Manager

Foley, AL · On-site

The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and ...

The UPS Store

Center Manager

Foley, AL · On-site

The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and ...

The UPS Store

Center Manager

Foley, AL · On-site

The retail center manager is responsible for the successful operation and sales growth of the retail location. Able to perform all duties and functions of Sales and Customer Service Associate and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

Employbridge

BC: Call Center Rep: Hybrid

Pensacola, FL · On-site

$16/hr

The Call Center Representative is the front line of support for Jitsu's recipients, clients, and ... Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Foley, AL

Call Center Manager information

See Foley, AL salary details

$25.2K

$54.6K

$93.7K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Foley, AL is $54,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $64,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Foley, AL?

The most popular types of Call Center jobs in Foley, AL are:

What job categories do people searching Call Center Manager jobs in Foley, AL look for?

The top searched job categories for Call Center Manager jobs in Foley, AL are:

What cities near Foley, AL are hiring for Call Center Manager jobs?

Cities near Foley, AL with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Foley, AL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $54,629 per year, or $26.3 per hour.

Call Center Operator PRN

St. Mark's Hospital

Pensacola, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 hours ago

Posted today

St. Mark's Hospital rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

474th of 1,059 rated hospitals

Job description

Call Center Operator PRN

Do you have the PRN career opportunities as a Call Center Operator PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida West Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Provide customer service in the Hospital Call Center, Front Desk, and Pavilion Front Desk. Answer and route incoming calls; take process and dispatch maintenance work orders, monitor hospital alarms and call codes. Provide Physician Paging service and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to WFH standards of behavior.

What qualifications you will need:

  • Prior call center or customer service experience preferred
Benefits

HCA Florida West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position.

HCA Florida West Hospital is a 515-bed facility. We are proud to be the area's leading health care facility in quality outcomes performance. We are the area's first Accredited Chest Pain Center and Breast Imaging Center of Excellence. Our hospital is the first in the state of Florida to have earned Atrial Fibrillation with Electrophysiology Services Accreditation. We have an Advanced Primary Stroke Center. We provide a specialized Emergency Department tailored to the needs of seniors and children. We have a Kid's ER dedicated to our youngest patients. We are the area's only comprehensive CARF-accredited physical rehabilitation hospital. Our facility has a behavioral health facility. We offer services including cardiology, cardiovascular surgery, oncology, and orthopedics. Other services that we offer include robotic-assisted surgery, critical care, and neurology/neurosurgery. We also offer urology, gastroenterology, obstetrics, and pulmonary and rehabilitative medicine.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

What St. Mark's Hospital employees say

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