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Call Center Manager Jobs in Addison, TX (NOW HIRING)

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

Addison Group

Bilingual Call Center Manager

Bedford, TX

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent ...

VDart, Inc.

Call Center Project Manager

Frisco, TX · On-site

Call Center Project Manager someone who had managed IT BPO / call center operations and training Location: Frisco, TX Contract • Identify root cause and determine recommendations to product process ...

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Call Center Manager information

See Addison, TX salary details

$28.6K

$61.8K

$106K

How much do call center manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center manager in Addison, TX is $61,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Addison, TX? The most popular types of Call Center jobs in Addison, TX are:
What cities near Addison, TX are hiring for Call Center Manager jobs? Cities near Addison, TX with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center Manager

Call Center Manager

Serenity Mental Health Centers

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. 

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.  

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.

The Role: Call Center Manager | Las Colinas, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You’ll Be Doing:
  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions
What You Need:
  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements
Why You’ll Love Working at Serenity:
  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision 
  • 401(k) – because your future deserves self-care too 
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge 
  • Employee Referral Program
  • Opportunity for advancement and professional development
Who We Are: 

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. 

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.