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Call Center Manager Jobs in Addison, TX (NOW HIRING)

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

MCI Careers

Call Center Representative

Dallas, TX

$13.10 - $17.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

Senske Services

Call Center Agent

Coppell, TX

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$13.10 - $17.25/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$13.10 - $17.25/hr

Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

No prior call center experience required! We welcome candidates from all customer-facing industries ... Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Recommends potential products or services to management by collecting customer information and ...

CentiMark

Call Center Associate

Carrollton, TX · On-site

Call Center Associate Are you a social person who loves connecting with others and bringing energy ... Ability to use computers and CRM tools (yes, we'll train you!) * High school diploma or equivalent ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. COMPENSATION DETAILS WANT AN EMPLOYER ...

ValorVIP

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Skilled in troubleshooting and follow-up * Able to multitask and self-manage effectively ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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Showing results 41-60

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Addison, TX

Call Center Manager information

See Addison, TX salary details

$28.6K

$61.8K

$106K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Addison, TX is $61,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Addison, TX?

The most popular types of Call Center jobs in Addison, TX are:

What cities near Addison, TX are hiring for Call Center Manager jobs?

Cities near Addison, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you

Call Center Agent

Senske Family of Companies

Coppell, TX • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Call Center Agent

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

Responsibilities:

  • Speaks with customers to answer product and service questions and suggest information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Build sustainable relationships with customers

Qualifications:

  • High School Diploma
  • 2+ years of experience in a customer service/call center setting
  • Strong phone and verbal communication skills
  • Strong active listening skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to talk on the phone and type on the keyboard simultaneously

We offer:

  • Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well.
  • Affordable health care packages that include medical, dental, vision and life insurance
  • 401K, PTO, Company Paid Holidays, Paid Vacation
  • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
  • Do you want to work with your friend? We offer a referral bonus!
  • Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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