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Call Center Manager Jobs in Addison, TX (NOW HIRING)

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Ability to manage multiple customer calls efficiently * Professional, customer-focused approach ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

Smith Clinesmith

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Our firm is hiring a Call Center Representative to be the first point of contact for individuals ... manage a high volume of inbound calls from prospective clients and their families • Ask ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

MCI Careers

Call Center Representative

Farmers Branch, TX · On-site

$15.50 - $19.25/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

Smith Clinesmith

Call Center Representative

Dallas, TX · On-site

$55K/yr

Our firm is hiring a Call Center Representative to be the first point of contact for individuals ... Answer and manage a high volume of inbound calls from prospective clients and their families * Ask ...

MCI Careers

Call Center Representative

Dallas, TX

$7.25 - $14/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Document all customer interactions in the CRM system. * Follow communication scripts and standard ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

Swift7 Consultants

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent ... This position requires strong communication skills, a proactive mindset, and the ability to manage ...

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Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Addison, TX

Call Center Manager information

See Addison, TX salary details

$28.6K

$61.8K

$106K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Addison, TX is $61,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Addison, TX?

The most popular types of Call Center jobs in Addison, TX are:

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For Call Center Manager jobs in Addison, TX, the most frequently searched job titles are:

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Cities near Addison, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you

Call Center Representative

Irving, TX • On-site

Inceed
Recruiting and Staffing Services • 501 - 1,000 employees
Learn more about Inceedexternal

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Position: Call Center Representative

Compensation: $ 19/hour

Location: Irving, TX

Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team!

This is a great contract opportunity for someone who enjoys helping customers and thrives in a fast-paced call center environment. You’ll support inbound mortgage servicing calls and play a key role in delivering a smooth, professional customer experience. This position offers the chance to join a team with an established need and be part of a supportive environment where your communication skills can make an immediate impact.

Key Responsibilities & Duties:

  • Handle inbound mortgage servicing calls professionally
  • Assist customers with account-related questions and requests
  • Provide clear and accurate information on services
  • Document call details and updates in system records
  • Follow established procedures and call center guidelines
  • Deliver excellent service in a high-volume environment

Required Qualifications & Experience:

  • Previous call center experience required
  • Strong verbal communication and active listening skills
  • Ability to manage multiple customer calls efficiently
  • Professional, customer-focused approach
  • Comfort working in a fast-paced service environment

Nice to Have Skills & Experience:

  • Mortgage servicing experience
  • Prior experience handling inbound customer support calls
  • Experience with call tracking or CRM systems

Perks & Benefits:

  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary, Short-term and Long-term disability insurance
  • Paid time off, 401k, and holiday pay
  • Weekly direct deposit or pay card deposit

Other Information: 

  • On-site assignment in Irving, Texas
  • Supporting inbound mortgage servicing calls

If you are interested in learning more about the Call Center Representative opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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About Inceed

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

2001

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