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Call Center Manager Jobs in Addison, TX (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

The call center research assistant will complete tasks with other team members under management supervision. All team members must have good phone etiquette, excellent computer skills, be able to ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Adds any scheduling templates for doctors per location per DM request (Manager & Lead only ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Ability to multitask and manage time effectively. * Basic computer literacy and typing skills. * Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps ...

MCI Careers

Call Center Representative

Dallas, TX · On-site

$7.25 - $14/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Document all customer interactions in the CRM system. * Follow communication scripts and standard ...

Alphabe Insight

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent ... This position requires strong communication skills, a proactive mindset, and the ability to manage ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Addison, TX

Call Center Manager information

See Addison, TX salary details

$28.6K

$61.8K

$106K

How much do call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center manager in Addison, TX is $61,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
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What are the most commonly searched types of Call Center jobs in Addison, TX?

The most popular types of Call Center jobs in Addison, TX are:

What cities near Addison, TX are hiring for Call Center Manager jobs?

Cities near Addison, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you

Call Center Representative

Serenity Healthcare, LLC

Farmers Branch, TX • On-site

$19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

Call Center Representative – Customer Support

Location: Las Colinas, TX Employment Type: Full-Time (Part-Time available after training) Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months

Overview

Join a high-volume inbound call center where your communication skills and professionalism drive results.

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.

No industry-specific experience required — paid training provided.

What You'll Do

  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like

  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We're Looking For

  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background

  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone — even during busy or challenging calls.

You take pride in clear communication, accuracy, and delivering a strong customer experience every time.

Training & Schedule

  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply