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Call Center Director Jobs in Rio Rancho, NM (NOW HIRING)

Touro University

Patient Care Coordinator

Albuquerque, NM

$16.75 - $22/hr

The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives ... call center, etc * Participate in periodic huddles with the clinic team * Perform other duties ...

Touro University

Patient Care Coordinator

Albuquerque, NM · On-site

$16.75 - $22/hr

The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives ... call center, etc * Participate in periodic huddles with the clinic team * Perform other duties ...

The WFS Group

Sales Director

Albuquerque, NM · On-site

$120K - $250K/yr

... call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make ... Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs

The WFS Group

High Ticket Sales Director

Albuquerque, NM · On-site

$120K - $250K/yr

... call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make ... Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs

Touro University

Patient Care Coordinator

Albuquerque, NM

$17 - $22.25/hr

The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives ... call center, etc * Participate in periodic huddles with the clinic team * Perform other duties ...

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Call Center Director information

See Rio Rancho, NM salary details

$41.4K

$96.9K

$150.5K

How much do call center director jobs pay per year?

As of May 31, 2026, the average yearly pay for call center director in Rio Rancho, NM is $96,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $112,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Call Center Director jobs in Rio Rancho, NM? For Call Center Director jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Director jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Director jobs? Cities near Rio Rancho, NM with the most Call Center Director job openings:
Call Center Director jobs near you
Patient Care Coordinator

Patient Care Coordinator

Touro University

Albuquerque, NM

$16.75 - $22/hr

Full-time

Posted 11 days ago

Touro University rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

486th of 530 rated colleges and universities

Job description

The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine Albuquerque, New Mexico. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices.


  • Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed
  • Updating the student appointment book with cancellations and no-shows as needed
  • Monitor student attendance and student patient roster
  • Perform check-out duties:
    • Process patient walk-out for services provided and notify patient of required payment due
    • Documentation in the Electronic Health Record, any communication with the patient
    • Perform End of Day closing duties and run End of the Day reports
  • Evaluate patient accounts:
    • Collect payments, prepare adjustments, & allocate funds
    • Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with their patient care management
    • Meet at least weekly with CPL to review student compliance
  • Check emails voicemails and respond to them in a timely fashion
  • Promote hospitality and respect for all patients, students, and faculty
  • Collect and send additional information requested by insurance companies
  • Run reports assigned to control patients
  • Accounts Receivable balances; (unapproved charges, pre-payments, & open balances)
  • Communicate with the lab coordinator to clarify any financial hold
  • Monitor student attendance
  • Monitor student entering and obtaining faculty approval of daily codes and notes
  • Communicate with patients to minimize or resolve patient issues within the school before escalation
  • Report escalated patient issues to the Director of Clinical Operations
  • Schedule Uber transportation for patient when required
  • Safeguard patient privacy and confidentiality
  • Answer the phones expeditiously and communicate effectively with callers including patients, faculty, students, coworkers, call center, etc
  • Participate in periodic huddles with the clinic team
  • Perform other duties assigned in support of clinic operations and patient care services as may be requested by Leadership

Education/Experience
  • High School Diploma/GED Eqvlnt required.
Knowledge/Skills/Abilities
  • General administrative duties required
  • Proficiency in Microsoft Office Suite including Word, PowerPoint, & Outlook required
  • Strong attention to details required
  • Effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines required
  • Accuracy and productivity in completing tasks required
  • Customer service and team orientated required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
  • Demonstrated proficiency in communication (written and verbal) required
  • Accurate data entry skills experience with AxiUm, computer program entry is desirable.
  • Adherence to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
  • Must be available for work during the hours assigned for student instruction and practice development.
  • Fluent in English; Spanish speaking a plus.
Working Conditions
  • Able to lift up to 5 lbs.
  • Patient care/facing role

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