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Call Center Supervisor Jobs in Rio Rancho, NM (NOW HIRING)

TEKsystems

Call Center Representative

Albuquerque, NM

$18 - $18.50/hr

Customer Service Representatives (Onsite - Albuquerque, NM) Join a well-known utility company supporting customers across New Mexico in a fast-paced call center environment. You'll handle inbound ...

New

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products ...

Isleta Resort & Casino

CALL CENTER AGENT

Albuquerque, NM · On-site

$15.72/hr

Job Title Location 11000 BROADWAY BLVD SE, Albuquerque, NM, 87105, United States Base Pay $15.72 / Hour Employee Type Non-Exempt Required Degree High School Contact Information Name Sheena Landavazo ...

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Call Center Supervisor information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do call center supervisor jobs pay per year?

As of Jun 1, 2026, the average yearly pay for call center supervisor in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What are popular job titles related to Call Center Supervisor jobs in Rio Rancho, NM? For Call Center Supervisor jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Supervisor jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Supervisor jobs? Cities near Rio Rancho, NM with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.
Call Center Representative

Call Center Representative

BCI Acrylic Independent Dealers

Albuquerque, NM • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:
  • High School diploma or equivalency (required)
  • 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
  • A passion for customer service and working as a team
  • Efficient interpersonal communication, time management, and organizational skills
  • Sound decision-making, problem-solving, and adaptability to challenges
Call Center Lead-Setter Responsibilities:
  • Participate in goal-setting meetings with management and team
  • Operate a multi-line phone system and transfer call to the appropriate extension
  • Review daily call cues to confirm appointments and leads
  • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
  • Provide front desk coverage for walk-in traffic and events as needed
Pay: $18.00-$20.00/hr. plus bonuses
Benefits:
  • 401(k) profit-sharing retirement plan
  • Medical, dental, and vision insurance
  • Paid time off
  • Mileage reimbursement
  • Employee discounts
  • Referral programs
Schedule:
  • Full-time, 32-40 hours per week (on-site)
  • .5-1-hour meal break, non-exempt
  • Monday-Friday: 8:30pm-5:00pm
  • Rotating Saturday and events: 9:30am-3:00pm
Application Question(s):
  • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
  • Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

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