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Call Center Manager Jobs in Rio Rancho, NM (NOW HIRING)

TECO

Call Center Rep/Sr. Call Center Rep

Albuquerque, NM · On-site

$48K - $60K/yr

The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep ... Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists ...

Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients ... Manages risk in every business, product, and service transaction leveraging available tools

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All JobsCall Center Manager JobsCall Center Manager Jobs in Rio Rancho, NM

Call Center Manager information

See Rio Rancho, NM salary details

$26.6K

$57.6K

$98.8K

How much do call center manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call center manager in Rio Rancho, NM is $57,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $67,600.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Call Center Manager jobs in Rio Rancho, NM? For Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Manager jobs? Cities near Rio Rancho, NM with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $57,572 per year, or $27.7 per hour.
Call Center Rep/Sr. Call Center Rep

Call Center Rep/Sr. Call Center Rep

TECO Energy

Albuquerque, NM

$48K - $60K/yr

Other

Posted 4 days ago

Job description

IGNITE Your Career With New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company. New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

Call Center Rep/Sr. Call Center Rep

City: Albuquerque State: NM This position will be open to internal and external candidates and will close on Thursday, June 11, 2026. The Call Center Rep position pays between $43,040 and $53,800, and the Senior Call Center Rep position pays between $48,720 and $60,900. Placement is based on skills, experience and education of the successful candidate. About This Opportunity Are you looking to contribute to company success by using a broad range of expertise to help customers around the state? Do you like working in a fast-paced setting where your ability to solve problems can really make a difference? If that sounds like you, we'd love for you to be part of our team as a Call Center Representative. The Call Center Rep will work with our customers to provide professional and courteous customer service to New Mexico Gas users. Primary Duties and Responsibilities This list does not reflect the job duties in their entirety. Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution. Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers. Maintains statistical records as needed. Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses. Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned. *Senior Level: Entry Level Duties Plus Additional Responsibilities Successful Candidate Must Have A high school diploma or GED 1 year of customer service or call center experience Senior Call Center Rep: 3 years of experience Preference: Bilingual (English/Spanish) Working Conditions Call Center Environment

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