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Call Center Manager Jobs in Rio Rancho, NM (NOW HIRING)

TEKsystems

Call Center Representative

Albuquerque, NM

$18 - $18.50/hr

Customer Service Representatives (Onsite - Albuquerque, NM) Join a well-known utility company supporting customers across New Mexico in a fast-paced call center environment. You'll handle inbound ...

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Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients ... Manages risk in every business, product, and service transaction leveraging available tools

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Call Center Manager information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Call Center Manager jobs in Rio Rancho, NM? For Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Manager jobs? Cities near Rio Rancho, NM with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.
Call Center Representative

Call Center Representative

BCI Acrylic Independent Dealers

Albuquerque, NM • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:
  • High School diploma or equivalency (required)
  • 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
  • A passion for customer service and working as a team
  • Efficient interpersonal communication, time management, and organizational skills
  • Sound decision-making, problem-solving, and adaptability to challenges
Call Center Lead-Setter Responsibilities:
  • Participate in goal-setting meetings with management and team
  • Operate a multi-line phone system and transfer call to the appropriate extension
  • Review daily call cues to confirm appointments and leads
  • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
  • Provide front desk coverage for walk-in traffic and events as needed
Pay: $18.00-$20.00/hr. plus bonuses
Benefits:
  • 401(k) profit-sharing retirement plan
  • Medical, dental, and vision insurance
  • Paid time off
  • Mileage reimbursement
  • Employee discounts
  • Referral programs
Schedule:
  • Full-time, 32-40 hours per week (on-site)
  • .5-1-hour meal break, non-exempt
  • Monday-Friday: 8:30pm-5:00pm
  • Rotating Saturday and events: 9:30am-3:00pm
Application Question(s):
  • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
  • Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

Apply