ZipRecruiter

Log In

1

Call Center Manager Jobs in Rio Rancho, NM (NOW HIRING)

Hajoca Corporation

Profit Center Manager

Albuquerque, NM · On-site

$80K - $90K/yr

Pay for Profit Center Manager is between $80,000 and $90,000 per Year at this location. Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Proficiency with call center software and CRM systems. * Strong problem-solving and active ... listening skills. * Clear verbal and written communication with professional etiquette. * 1+ years ...

next page

Showing results 1-20

People also search for

All JobsCall Center Manager JobsCall Center Manager Jobs in Rio Rancho, NM

Call Center Manager information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Call Center Manager jobs in Rio Rancho, NM? For Call Center Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Manager jobs? Cities near Rio Rancho, NM with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 69% In-person, and 31% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.
Profit Center Manager

Profit Center Manager

Hajoca Corporation

Albuquerque, NM • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Hajoca rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

83rd of 333 rated retail wholesalers

Job description

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.
Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.
Dahl Albuquerque is one of those trade names and is looking for a Profit Center Manager at their Albuquerque location.
Pay for Profit Center Manager is between $80,000 and $90,000 per Year at this location.
Do you have a strong work ethic and a high standard of integrity? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? Do you have the drive to run your own business and the sound business judgment to drive profits, expand market share and identify new markets? If so, then we'd like you to join our team as a Profit Center Manager.
About the Role:
You will:
  • Plan, direct, and lead all business operations at the Profit Center. This role is accountable for sustaining consistent profitability of the business.

  • Achieve sales, gross profit, market share, and profit sharing goals through the recruitment, development, training, coaching, evaluation, and management of the Profit Center team.
  • Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback and development.

  • Determine targeted customer account potential, establish sales goals for those accounts, and hold salespeople accountable for achieving those goals.
  • Achieve upper quartile performance in these key indicators - Gross Profit %, Net Salaries Ratio, Occupancy Ratio, Return on Investment, Gross Profit per Employee, and Profit Sharing per Employee.
  • Analyze available financial reports and information, implementing appropriate strategies to increase sales and margins, improve productivity, and manage expenses and assets.
  • Ensure the Profit Center meets or exceeds customer service expectations.
  • Build relationships in the community to understand the marketplace, increase market share, and identify new markets.
  • Conduct all business in accordance with Company policy and procedures.
  • Maintain and insist upon a safe working environment in accordance with Company policy and procedures.
  • Safeguard and maintain all Profit Center assets - buildings, fleet, equipment, inventory, and receivables.
  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other duties as assigned by management.

About You:
  • College degree or equivalent industry experience
  • 5+ years of sales and service experience
  • 1+ year of leadership experience
  • Product knowledge related to the specific Profit Center market preferred

  • Able to drive for company business. As a company business driver, you must:
    • Be at least 18 years old.
    • Possess a proper and valid driver's license.
    • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

Our ideal candidate will also:
  • Possess excellent people skills, sound business judgment, and the capacity for continued growth and contributions to the Company.
  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointments and customer and vendor contact files, and to analyze performance data.
  • Possess a strong work ethic and a high standard of integrity.
  • Create and nurture a positive team environment, inspiring all employees to do their best work to achieve the highest levels of customer and employee satisfaction.
  • Be able to build positive, influential relationships with customers and vendors.

  • Be able to interpret financial report data to determine the success/failure of plans and to take appropriate action to adjust business plans ensuring success.
  • Be able to learn and operate the computer related systems used for business operations.
  • Be able to read, write, speak, and understand English.

The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:
Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident, Hospital Indemnity, and critical care coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
  • Paid pregnancy and parental leave
  • Paid day of community service

Full-time and part-time benefits:
  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth
  • Company wellness program
  • Employee discounts
  • College tuition benefits
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.
EEOC Statement
Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.
Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

What Hajoca employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply