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Call Center Supervisor Jobs in Rio Rancho, NM (NOW HIRING)

SOS International LLC

Call Agent

Albuquerque, NM · Remote

$14.50 - $19.25/hr

Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors. This is an Independent Contractor position. The Call ...

CVS Health

Center Operations Supervisor

Albuquerque, NM

$43.89K - $85.07K/yr

Center Operations Supervisor Company: Oak Street Health Role Description: Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the ...

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · Remote

$17.25 - $22.25/hr

Refer escalated calls as needed to supervisor. Qualifications: * High School Diploma or GED equivalent required. * At least six (6) months of customer service required; call center experience ...

Systems Integration, Inc.

Contact Center Rep

Albuquerque, NM · On-site

$16.25 - $21/hr

Refer escalated calls as needed to supervisor. Qualifications: * High School Diploma or GED equivalent required. * At least six (6) months of customer service required; call center experience ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

Refer escalated calls as needed to supervisor. Qualifications: * High School Diploma or GED equivalent required. * At least six (6) months of customer service required; call center experience ...

Hajoca Corporation

Profit Center Manager

Albuquerque, NM · On-site

$80K - $90K/yr

A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a ...

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Call Center Supervisor information

See Rio Rancho, NM salary details

$27.7K

$60K

$103K

How much do call center supervisor jobs pay per year?

As of Jun 1, 2026, the average yearly pay for call center supervisor in Rio Rancho, NM is $60,042.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What are popular job titles related to Call Center Supervisor jobs in Rio Rancho, NM? For Call Center Supervisor jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Supervisor jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Supervisor jobs? Cities near Rio Rancho, NM with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,042 per year, or $28.9 per hour.
Call Agent

Call Agent

SOS International LLC

Albuquerque, NM • Remote

$14.50 - $19.25/hr

Other

Posted 10 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a “green card holder”)

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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