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Call Center Director Jobs in Rio Rancho, NM (NOW HIRING)

TEKsystems

Call Center Representative

Albuquerque, NM

$18 - $18.50/hr

Customer Service Representatives (Onsite - Albuquerque, NM) Join a well-known utility company supporting customers across New Mexico in a fast-paced call center environment. You'll handle inbound ...

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Staffingine LLC

Call Center Telephone Banker

Rio Rancho, NM · On-site

$15 - $18.75/hr

Call Center Telephone Banker Job Location: Rio Rancho, NM Job Type: Contract * Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products ...

SOS International LLC

Call Agent

Albuquerque, NM · Remote

$14.50 - $19.25/hr

... direct support of disaster activity. Call Agents will be taking calls, in a ready state to take ... Call Agents perform the call center supported registration process, provide applicable referrals ...

Hajoca Corporation

Profit Center Manager

Albuquerque, NM · On-site

$80K - $90K/yr

Plan, direct, and lead all business operations at the Profit Center. This role is accountable for sustaining consistent profitability of the business. * Achieve sales, gross profit, market share, and ...

CVS Health

Center Operations Supervisor

Albuquerque, NM

$43.89K - $85.07K/yr

Center Operations Supervisor Company: Oak Street Health Role Description: Center Operations ... COSs direct the daily activities of staff, and assist the Practice Manager in managing operational ...

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Call Center Director information

See Rio Rancho, NM salary details

$41.4K

$96.9K

$150.5K

How much do call center director jobs pay per year?

As of May 31, 2026, the average yearly pay for call center director in Rio Rancho, NM is $96,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,300.00 and $112,900.00 per year, depending on experience, location, and employer.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Call Center Director jobs in Rio Rancho, NM? For Call Center Director jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Rio Rancho, NM look for? The top searched job categories for Call Center Director jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Call Center Director jobs? Cities near Rio Rancho, NM with the most Call Center Director job openings:
Call Center Director jobs near you
Call Center Representative

Call Center Representative

BCI Acrylic Independent Dealers

Albuquerque, NM • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.
Call Center Lead-Setter Qualifications:
  • High School diploma or equivalency (required)
  • 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
  • A passion for customer service and working as a team
  • Efficient interpersonal communication, time management, and organizational skills
  • Sound decision-making, problem-solving, and adaptability to challenges
Call Center Lead-Setter Responsibilities:
  • Participate in goal-setting meetings with management and team
  • Operate a multi-line phone system and transfer call to the appropriate extension
  • Review daily call cues to confirm appointments and leads
  • Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
  • Provide front desk coverage for walk-in traffic and events as needed
Pay: $18.00-$20.00/hr. plus bonuses
Benefits:
  • 401(k) profit-sharing retirement plan
  • Medical, dental, and vision insurance
  • Paid time off
  • Mileage reimbursement
  • Employee discounts
  • Referral programs
Schedule:
  • Full-time, 32-40 hours per week (on-site)
  • .5-1-hour meal break, non-exempt
  • Monday-Friday: 8:30pm-5:00pm
  • Rotating Saturday and events: 9:30am-3:00pm
Application Question(s):
  • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
  • Are you authorized to work in the U.S.?
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.

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