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Contact Center Director Jobs in Rio Rancho, NM (NOW HIRING)

University of New Mexico

Admin Assistant 2

Albuquerque, NM

$17.50 - $23.50/hr

... for the Center, supporting the Center Director, faculty, and affiliated staff, while also ... The role acts as the first point of contact for incoming communications, including phone triage ...

University of New Mexico

Admin Assistant 2

Albuquerque, NM

$17.50 - $23.50/hr

... for the Center, supporting the Center Director, faculty, and affiliated staff, while also ... The role acts as the first point of contact for incoming communications, including phone triage ...

University of New Mexico

Admin Assistant 2

Albuquerque, NM

$17.50 - $23.50/hr

... for the Center, supporting the Center Director, faculty, and affiliated staff, while also ... The role acts as the first point of contact for incoming communications, including phone triage ...

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Showing results 1-20

All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Rio Rancho, NM

Contact Center Director information

See Rio Rancho, NM salary details

$50.8K

$116.5K

$149.6K

How much do contact center director jobs pay per year?

As of Aug 2, 2026, the average yearly pay for contact center director in Rio Rancho, NM is $116,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $141,100.00 per year, depending on experience, location, and employer.

What does a Contact Center Director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are some common challenges faced by a Contact Center Director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What are the key skills and qualifications needed to thrive as a Contact Center Director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.
What are the most commonly searched types of Contact Center jobs in Rio Rancho, NM? The most popular types of Contact Center jobs in Rio Rancho, NM are:
What job categories do people searching Contact Center Director jobs in Rio Rancho, NM look for? The top searched job categories for Contact Center Director jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Contact Center Director jobs? Cities near Rio Rancho, NM with the most Contact Center Director job openings:
Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $116,517 per year, or $56 per hour.

Contact Center Supervisor I

Presbyterian Medical Services

Albuquerque, NM

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Presbyterian Medical Services rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION 

POSITION SUMMARY: Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

  • High school diploma / GED plus a combination of three years related education, training and/or experience. Healthcare call center experience preferred.
  • One year supervisory experience preferred.
  • Call center supervisor experience highly desired.
  • Knowledge of automated business applications, including word-processing, spreadsheet and data base management applications required.
  • Strong organizational, leadership and interpersonal management skills.
  • Exceptional active listening and grammar skills.

$100 EMPLOYEE REFERRAL BONUS

BONUSES

  • All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

  • Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
  • Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
  • We concentrate our resources on meeting the needs of underserved areas of New Mexico.
  • We operate the largest network of federally qualified health centers in the state.
  • PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

  • Mission-driven organization
  • Competitive salaries
  • Nine paid holidays and generous PTO
  • Medical, dental & vision insurance  
  • Free Life & LTD coverage
  • Free discretionary pension plan contribution
  • Employee recognition and engagement activities
  • Robust training program
  • Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability

What Presbyterian Medical Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Presbyterian Medical Services logo

About Presbyterian Medical Services

Sourced by ZipRecruiter

At Presbyterian Medical Services, we believe that the best way to improve community health and wellbeing is for everyone to work together. That’s why we work collaboratively with community groups, school districts, local providers, hospitals, and governments at every level. Together, we develop programs and services that meet the needs of the people living within these communities, and we continue expanding into communities that invite our involvement.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Sante Fe, NM, US

Year founded

1969

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