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Contact Center Director Jobs in Rio Rancho, NM (NOW HIRING)

MVD Express

Retail Manager

Albuquerque, NM · On-site

$43K/yr

... Contact Center Agent positions, which are fantastic opportunities to join our team and grow with us. Please keep in mind that the manager role is reserved for those with direct team leadership ...

hajoca

Profit Center Manager

Albuquerque, NM

$110K - $112K/yr

You will: * Plan, direct, and lead all business operations at the Profit Center. This role is ... contact files, and to analyze performance data. * Possess a strong work ethic and a high standard ...

hajoca

Profit Center Manager

Albuquerque, NM · On-site

$110K - $112K/yr

You will: * Plan, direct, and lead all business operations at the Profit Center. This role is ... contact files, and to analyze performance data. * Possess a strong work ethic and a high standard ...

MVD Express

Retail Manager

Rio Rancho, NM · On-site

$43K/yr

... Contact Center Agent positions, which are fantastic opportunities to join our team and grow with us. Please keep in mind that the manager role is reserved for those with direct team leadership ...

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All JobsContact Center JobsContact Center Director JobsContact Center Director Jobs in Rio Rancho, NM

Contact Center Director information

See Rio Rancho, NM salary details

$48.7K

$111.7K

$143.4K

How much do contact center director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for contact center director in Rio Rancho, NM is $111,722.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,900.00 and $135,300.00 per year, depending on experience, location, and employer.

What does a contact center director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What are the key skills and qualifications needed to thrive as a contact center director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.

What are some common challenges faced by a contact center director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are the most commonly searched types of Contact Center jobs in Rio Rancho, NM?

The most popular types of Contact Center jobs in Rio Rancho, NM are:

What job categories do people searching Contact Center Director jobs in Rio Rancho, NM look for?

The top searched job categories for Contact Center Director jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Contact Center Director jobs?

Cities near Rio Rancho, NM with the most Contact Center Director job openings:

Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $116,517 per year, or $56 per hour.

Retail Manager

MVD Express

Albuquerque, NM • On-site

$43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

MVD Express rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

440th of 495 rated business services

Job description

Join Our Team as a Retail Manager!
Are you an experienced leader looking for a long-term role where you can make a real impact? We're searching for a dedicated and reliable Retail Manager to oversee operations at one of our Retail offices and help us create a positive and efficient environment for our customers and team. While the address for this position is based in Albuquerque, we're looking for someone with flexibility to support other locations if needed, short term or long term.
About the Role
As our Retail Manager, you'll be at the heart of our operations, ensuring everything runs smoothly and efficiently. From navigating policies and regulations to overseeing hiring, scheduling, training, and daily operations (like road tests and inventory), you'll play a key role in keeping our office thriving.
We're looking for someone who can:
  • Lead and motivate a team to perform at their best.
  • Deliver exceptional customer service and foster a positive work culture.
  • Drive sales, ensure compliance, and manage inventory effectively.
  • Provide consistent staff training and support to boost team morale and performance.

What We Offer
We believe in taking care of our team. Here's what you can expect:
  • Comprehensive Medical, Dental & Vision Benefits to keep you healthy and thriving.
  • $43,888 Annual Salary.
  • Professional Development Program to support your growth and career goals.
  • STD, LTD & Life Insurance for added peace of mind.
  • Employee Assistance & Referral Programs to help you balance work and life.
  • 401(k) Matching to help secure your financial future.
  • Discounts on MVD Services to save time and money.
  • Major Holidays Off and Paid Holidays so you can recharge and celebrate.
  • Every Sunday Off - because we value your work-life balance.
  • PTO, Sick Time & Unpaid Time Off for when life calls for flexibility.
  • Business Casual Dress Code - yes, jeans and sneakers every day!

What We're Looking For
  • Proven experience in retail management, particularly with compliance and customer service.
  • Strong skills in team leadership and staff supervision.
  • Proficiency in POS systems, cash register operations, and learning new systems.
  • Excellent negotiation and communication skills (bilingual or multilingual is a bonus!).
  • Familiarity with scheduling, inventory management, and sales tracking.
  • Experience in training and team development is highly valued.

Where We're Located
MVD Express has multiple locations throughout Albuquerque and Rio Rancho. We are currently hiring for general placement and not for a specific site. Selected candidates must be open to working at any of the following offices, depending on business need:
  • 8001 Wyoming Blvd NE, Albuquerque, NM 87113 (Paseo & Wyoming)
  • 10200 Menaul Blvd NE, Albuquerque, NM 87112 (Menaul & Eubank)
  • 4100 Menaul Blvd NE, Albuquerque, NM 87110 (Menaul & Washington)
  • 3200 La Orilla Rd NW, Suite D4, Albuquerque, NM 87120 (Coors & La Orilla)
  • 4531 Eubank Blvd NE, Albuquerque, NM 87111 (Eubank & Montgomery)
  • 3410 Highway 528, Albuquerque, NM 87114 (Alameda & Coors)
  • 4000 Southern Blvd SE, Ste 103, Rio Rancho, NM 87124 (528 & Southern)

Ready to Apply?
If you're an experienced and dependable leader ready to join a supportive team where your efforts truly matter, we want to hear from you! Hit that Apply Now button today, and let's work together to create something amazing.
Note: If you don't have management experience, no worries! We'd still love to meet you at this hiring event. We're also hiring for Motor Vehicle Clerk and Contact Center Agent positions, which are fantastic opportunities to join our team and grow with us. Please keep in mind that the manager role is reserved for those with direct team leadership experience.

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