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Call Center Collections Jobs in California (NOW HIRING)

AMPLA HEALTH

Call Center Operator (30335)

Yuba City, CA · On-site

$26.25 - $35.43/hr

Great work/home life balance General Purpose The Call Center Operator is responsible for providing ... Documents notes in computer regarding collections, payment arrangements, failed appointment notice ...

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Call Center Collections information

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$5

$18

$32

How much do call center collections jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center collections in California is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.75 per hour, depending on experience, location, and employer.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in California?

For Call Center Collections jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Center Collections jobs in California look for?

The top searched job categories for Call Center Collections jobs in California are:

What cities in California are hiring for Call Center Collections jobs?

Cities in California with the most Call Center Collections job openings:

Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in California as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $38,339 per year, or $18.4 per hour.

Call Center Operator (30335)

AMPLA HEALTH

Yuba City, CA • On-site

$26.25 - $35.43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ampla Health rating

8.9

Company rating: 8.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Why work for Ampla Health? 30335
Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.
  • Great Benefits including Medical, Dental, and Vision
  • 4 weeks paid time off to start.
  • 9 paid holidays
  • 401k and profit sharing
  • Full time, Monday to Friday
  • Great work/home life balance

General Purpose
The Call Center Operator is responsible for providing exceptional customer service and support to patients by telephone. This role manages inbound and outbound calls, schedules appointments, updates patient information, verifies insurance coverage, and assists patients with accessing services while ensuring accurate documentation in the Electronic Health Record (EHR).
Essential Duties & Responsibilities
  • Answer and manage high volumes of inbound and outbound calls in a professional and timely manner.
  • Assist patients and callers by providing information, resolving inquiries, or directing calls to the appropriate department.
  • Complete patient registration and update demographic information in the EHR.
  • Document phone notes and patient interactions accurately within the EHR.
  • Schedule, reschedule, and cancel patient appointments as needed.
  • Verify insurance coverage, Medicare/Medi-Cal eligibility, managed care plans, and other program benefits.
  • Inform patients of co-pays, share of cost, and other financial responsibilities.
  • Verify pharmacy and other clinical information related to patient visits.
  • Maintain daily EHR worklists and follow established communication protocols.
  • Research issues, identify solutions, and provide excellent customer service.
  • Perform other duties as assigned.

Qualifications
  • High School Diploma or GED required.
  • Medical Assistant Certificate required.
  • Minimum typing speed of 40 WPM.
  • Proficiency in Microsoft Word and basic computer applications.
  • Ability to navigate electronic health records and multiple computer systems.
  • Bilingual in English/Spanish, English/Punjabi, or English/Hmong preferred.
  • Strong customer service, organizational, and problem-solving skills.

Qualities & Characteristics
  • Professional, positive, and team-oriented attitude.
  • Strong commitment to customer service and patient satisfaction.
  • Maintains confidentiality and high ethical standards.
  • Adaptable, dependable, and eager to learn.
  • Supports the mission and values of Ampla Health.

Working Conditions & Physical Requirements
  • Primarily office-based environment with extensive telephone and computer use.
  • Must be able to communicate effectively by phone and in person.
  • Ability to lift up to 40 pounds and push up to 100 pounds (on wheels).
  • Requires adequate vision, hearing, and manual dexterity to perform job duties.
  • Ability to sit, stand, bend, kneel, reach, and move throughout the workday.
  • May be exposed to contagious or infectious diseases in a healthcare setting.

GENERAL PURPOSE:
Call Center Operator is responsible for providing assistance to patients on the telephone.
MAIN RESPONSIBILITIES & DUTIES:
  1. Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
  2. Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
  3. Completes initial registration information of new patients following established policies and procedures
  4. Updates any changes of patient's information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate.
  5. Follow communication "scripts" when handling different topics.
  6. Identify patients' and other customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
  7. Navigate through patients' chart in the EHR to locate appropriate information
  8. Maintains daily EHR worklist
  9. Informs patients of share of cost and co-pays for all types of payers.
  10. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other federal/state programs
  11. Verifies pharmacy information and other clinical information related to a patient's visit.
  12. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations.
  13. Schedules appointments for patient's calling in.
  14. Other duties as assigned by supervisor

QUALITIES &CHARACTERISTICS
  1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendors
  2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
  3. Strives to learn more and is receptive to new challenges and opportunities
  4. Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES
  1. High School Diploma or GED required
  2. Medical Assistant certificate required
  3. Ability to use Microsoft Word for basic correspondence
  4. Ability to type a minimum of 40 WPM
  5. Must be able to use a calculator
  6. Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
  7. Ability to adapt to specific environment and duties
  8. Demonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocols

COMMUNICATIONS SKILLS
  1. Must have neat and legible handwriting
  2. Must be able to interact with patients courteously and calmly
  3. Ability to communicate well with the public

WORKING CONDITIONS & PHYSICAL REQUIREMENTS
Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:
  1. Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
  2. Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
  3. Must have vision which is adequate to read memo's, computer screen, registration forms and other clinic documents
  4. Must have high manual dexterity
  5. Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
  6. May be exposed to contagious/infectious diseases

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