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Call Center Collections Jobs in California (NOW HIRING)

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Call Center Collections information

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$5

$18

$32

How much do call center collections jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center collections in California is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center collections agent, and why are they important?

To thrive as a Call Center Collections agent, you need strong communication skills, negotiation abilities, and a basic understanding of financial processes, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, auto-dialers, and call scripting tools is commonly required. Resilience, patience, and the ability to handle difficult conversations with empathy are crucial soft skills in this role. These skills and qualities are essential for maximizing debt recovery while maintaining positive customer relationships and ensuring compliance with regulations.

Can you make good money in call center collections?

Call center collections agents can earn a base salary plus commissions or bonuses based on recovery performance, with total earnings varying widely by experience, location, and company. Experienced agents with strong communication skills and knowledge of collection tools can often increase their income potential. However, earnings typically depend on individual performance and the company's pay structure.

What is a call center collections?

Call center collections refer to the process where call center agents contact individuals or businesses to recover overdue payments on outstanding debts. These agents typically work for creditors or third-party collection agencies and use phone calls, emails, or letters to remind customers of their balances and negotiate repayment plans. The goal is to resolve delinquent accounts while maintaining professionalism and adhering to regulations regarding debt collection practices.

What are some common challenges faced in a call center collections role, and how can they be managed?

In a call center collections role, one of the main challenges is handling difficult conversations with customers who may be experiencing financial hardship. Balancing empathy with the need to recover payments can be demanding. Building strong communication and negotiation skills is essential for success, as is maintaining professionalism under pressure. Many organizations provide training and support to help agents manage stress and develop effective techniques for resolving customer concerns while meeting collection targets.

What is the difference between Call Center Collections vs Call Center Customer Service?

AspectCall Center CollectionsCall Center Customer Service
Primary RoleRecover overdue payments and manage delinquent accountsAssist customers with inquiries, product info, and support
Skills NeededDebt negotiation, persistence, knowledge of collections lawsCommunication, problem-solving, product knowledge
Work EnvironmentHigh-pressure, target-driven, often in collections departmentsCustomer-focused, service-oriented, varied industries
CredentialsBasic high school diploma, sometimes collections certificationHigh school diploma, customer service training

While both roles are based in call centers and require strong communication skills, Call Center Collections focuses on recovering overdue payments and managing delinquent accounts, often with targets and legal considerations. Call Center Customer Service emphasizes assisting customers with inquiries and support, fostering positive relationships. The roles differ mainly in their objectives and work environment but share foundational skills and training.

What are popular job titles related to Call Center Collections jobs in California? For Call Center Collections jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Center Collections jobs in California look for? The top searched job categories for Call Center Collections jobs in California are:
What cities in California are hiring for Call Center Collections jobs? Cities in California with the most Call Center Collections job openings:
Call Center Collections jobs near you
Infographic showing various Call Center Collections job openings in California as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,339 per year, or $18.4 per hour.

Collections Specialist

RESORT RECOVERY SOLUTIONS LLC

San Diego, CA • On-site

$20/hr

Full-time

Re-posted 9 days ago

Job description

Job description:

WE ARE HIRING! | Join the Resort Recovery Solutions Team
Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!
We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.
As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.
Job Duties
  • Make outbound and inbound phone calls to debtors
  • Explain account details and negotiate settlements, payoffs, and payment plans
  • Enter accurate notes and data from each call
  • Prepare collection letter templates and send correspondence
  • Leave voicemails and follow up consistently
  • Email debtors and send the required documentation
  • Process outgoing mail
  • Maintain professionalism and positive communication at all times
  • Other duties as assigned
Qualifications
  • High school diploma or equivalent (Preferred)
  • U.S. work authorization (Preferred)
  • Basic computer skills
  • Strong written and verbal communication skills
  • Positive, empathetic, and professional attitude
  • Ability to handle inbound and outbound calls
  • Organizational skills with a high level of integrity and accuracy
  • Strong customer service skills
  • Self-starter capable of working independently and as part of a team
  • Comfortable working in a call center environment
  • Knowledge of FDCPA (Fair Debt Collection Practices Act)
  • Bilingual (English/Spanish) a plus, but not required
If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!