To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We ...
To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We ...
We actively foster an environment where the unique backgrounds of our associates are valued and ... Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable ...
We actively foster an environment where the unique backgrounds of our associates are valued and ... Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable ...
We actively foster an environment where the unique backgrounds of our associates are valued and ... Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable ...
We actively foster an environment where the unique backgrounds of our associates are valued and ... Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable ...
Senior Network Consultant
Calgary, AB · On-site
CA$80K - CA$105K/yr
... Center technologies such as VPC, VDC, FcoE, FC, virtual switching * -> Cisco IOS and NXOS ... Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA) * Cisco ...
Senior Network Consultant
Calgary, AB · On-site
CA$80K - CA$105K/yr
... Center technologies such as VPC, VDC, FcoE, FC, virtual switching * -> Cisco IOS and NXOS ... Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA) * Cisco ...
Senior Network Consultant
Edmonton, AB · On-site
CA$80K - CA$105K/yr
Data Center technologies such as VPC, VDC, FcoE, FC, virtual switching * Cisco IOS and NXOS * Cisco ... Cisco Voice/Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA)
Senior Network Consultant
Edmonton, AB · On-site
CA$80K - CA$105K/yr
Data Center technologies such as VPC, VDC, FcoE, FC, virtual switching * Cisco IOS and NXOS * Cisco ... Cisco Voice/Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA)
Senior Network Consultant
Edmonton, AB · On-site
CA$80K - CA$105K/yr
... Center technologies such as VPC, VDC, FcoE, FC, virtual switching * -> Cisco IOS and NXOS ... Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA) * Cisco ...
Senior Network Consultant
Edmonton, AB · On-site
CA$80K - CA$105K/yr
... Center technologies such as VPC, VDC, FcoE, FC, virtual switching * -> Cisco IOS and NXOS ... Call Manager What Makes You Extra Awesome: * Cisco Certified Network Associate (CCNA) * Cisco ...
Call Center Associate information
See Alberta salary details
$8.17 - $9.62
1% of jobs
$9.62 - $11.06
9% of jobs
$12.22 is the 25th percentile. Wages below this are outliers.
$11.06 - $12.50
18% of jobs
$12.50 - $13.94
17% of jobs
The median wage is $14.38 / hr.
$13.94 - $15.38
16% of jobs
$16.58 is the 75th percentile. Wages above this are outliers.
$15.38 - $16.83
17% of jobs
$16.83 - $18.27
11% of jobs
$18.27 - $19.71
6% of jobs
$19.71 - $21.15
3% of jobs
$21.15 - $22.60
1% of jobs
$22.60 - $24.04
1% of jobs
$8
$15
$24
How much do call center associate jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for call center associate in Alberta is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.31 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a call center associate?
To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.
What is the difference between Call Center Associate vs Customer Service Representative?
| Aspect | Call Center Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, inbound/outbound calls | Call centers, retail, or office settings |
| Employer & Industry Usage | Telecommunications, finance, tech | Retail, healthcare, banking |
| Common Search & Comparison | Yes | Yes |
Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.
How does a call center associate typically collaborate with other departments to resolve customer issues?
Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.
What is a call center associate?
Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What are the most commonly searched types of Call Center jobs in Alberta? The most popular types of Call Center jobs in Alberta are:
What cities in Alberta are hiring for Call Center Associate jobs? Cities in Alberta with the most Call Center Associate job openings:
$15/hr
Other
Medical, Life
Re-posted 8 days ago
Job description
Fun. Flexibility. Growth.
Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.
Duties & Responsibilities:
- Take customer food orders, enter order information into the point-of-sale terminal and accurately process payments
- Provide outstanding hospitality and service to all guests
- Maintain solid product knowledge to answer questions and make order suggestions.
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Contribute to team efforts by accomplishing related results as needed
- Resolve customer complaints provide relevant information
Requirements
Prior experience is preferred but not required
Flexible Schedule
Customer Service-Oriented
Reliable transportation
Comfortable working on your feet for full shift
Reliable and hard-working
Why work at A&W?
- We pride ourselves on our food. We're on a journey to source simple, great-tasting ingredients, farmed with care.
- Good food makes good food, but there is more to our story than that. We're all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
- We know you've got a life outside of work. That's why we offer flexible schedules so you can work as much or as little as you need.
- You'll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
- We pay a competitive wage.
- As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We can't wait to tell you all about them.
Requirements
Eligible to work in Canada
Company Information
Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we've never been the kind of company to sit back and wait for change to happen. For us, it's all about doing the right thing for our food, people, community, and environment.
Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.