We are hiring for full-time Universal Financial Associates & Financial Advisors to join our Member ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
We are hiring for full-time Universal Financial Associates & Financial Advisors to join our Member ... Call centre experience * Post-secondary education in Finance (or related studies) Moreover, we are ...
Sanjel Energy Servicesis actively recruiting experiencedOilfield Cementing Supervisors and Operators at all base locations: Red Deer,Edmonton, Grande Prairie, Fort St. John, Lac La Biche ...
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Sanjel Energy Servicesis actively recruiting experiencedOilfield Cementing Supervisors and Operators at all base locations: Red Deer,Edmonton, Grande Prairie, Fort St. John, Lac La Biche ...
New
Call Center Associate information
See Red Deer, AB salary details
$8.17 - $9.62
1% of jobs
$9.62 - $11.06
9% of jobs
$12.22 is the 25th percentile. Wages below this are outliers.
$11.06 - $12.50
18% of jobs
$12.50 - $13.94
17% of jobs
The median wage is $14.38 / hr.
$13.94 - $15.38
16% of jobs
$16.58 is the 75th percentile. Wages above this are outliers.
$15.38 - $16.83
17% of jobs
$16.83 - $18.27
11% of jobs
$18.27 - $19.71
6% of jobs
$19.71 - $21.15
3% of jobs
$21.15 - $22.60
1% of jobs
$22.60 - $24.04
1% of jobs
$8
$15
$24
How much do call center associate jobs pay per hour?
As of Aug 6, 2026, the average hourly pay for call center associate in Red Deer, AB is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.31 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a call center associate?
To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.
What is the difference between Call Center Associate vs Customer Service Representative?
| Aspect | Call Center Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, inbound/outbound calls | Call centers, retail, or office settings |
| Employer & Industry Usage | Telecommunications, finance, tech | Retail, healthcare, banking |
| Common Search & Comparison | Yes | Yes |
Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.
How does a call center associate typically collaborate with other departments to resolve customer issues?
Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.
What is a call center associate?
Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.
What cities near Red Deer, AB are hiring for Call Center Associate jobs? Cities near Red Deer, AB with the most Call Center Associate job openings:
Full-time
Medical, Retirement, PTO
Posted 20 days ago
Job description
Join Servus Credit Union - Canada’s Largest Credit Union!
We are hiring for full-time Universal Financial Associates & Financial Advisors to join our Member Contact Centre!
Employment Status: Full-time, successful candidates must be currently residing in Alberta.
Additional Information: This full-time position has the expectation to work flexible shifts, as our contact centre is open 24 hours, Monday-Sunday, including rotational shifts of days, evenings, weekends, and holidays. The scheduled hours for this role will be between 6:00 AM to 10:00 PM.
Posting closes: Until Filled
At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.
We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.
We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.
Join Servus and discover a better way to work.
Reporting to the Team Lead, your primary objective is to develop long term relationships with members, building trust, and delivering customized financial solutions that help them feel good about their money.
What you'll be doing:
- Meeting and exceeding daily sales targets by building rapport, asking meaningful open-ended questions, and uncovering member needs on every applicable call.
- Proactively applying sales and relationship-building techniques to achieve and exceed business development targets through inbound member conversations, including proactive loan dollars, deposit growth, new memberships, and chequing account opportunities.
- Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
- Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities.
- Providing consistently fantastic member experience by adhering to standards and guidelines.
- Consistently being proactive in identifying and pursuing sales opportunities to match every member with the right products and solutions that enhance their financial fitness.
- Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
- Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards
What you bring:
To qualify, you will need at least 2 years of successful sales experience with measured targets, preferably in customer service or retail banking, and a high school diploma.
Although not required, the following education/certificates are valuable assets:
- Call centre experience
- Post-secondary education in Finance (or related studies)
Moreover, we are highly motivated in hiring candidates with flexible schedules, as the position requires day, evening, and weekend shift commitments.
Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
Why Servus?
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
- Competitive compensation including performance-based incentive pay and profit share
- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!
What happens next?
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!
Qualified applicants are invited to apply online.
Posting Closes: Until Filled
Employment Eligibility: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
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