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Call Auditor Jobs (NOW HIRING)

Western Alliance Bancorporation

Auditor

Phoenix, AZ · On-site

As an Auditor you'll assist in assessing the design and operational effectiveness of controls ... or call 602-386-2488. When contacting us, please provide your contact information and state the ...

Western Alliance Bank

Auditor

Phoenix, AZ · On-site

As an Auditor you'll assist in assessing the design and operational effectiveness of controls ... or call 602-386-2488. When contacting us, please provide your contact information and state the ...

Ourhrconnect

Auditor I, Medicare

Birmingham, AL

Assists other auditors in completing their assignments as a means of maximizing audit efficiency ... call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination ...

Ourhrconnect

Auditor I, Medicare

Columbia, SC

Assists other auditors in completing their assignments as a means of maximizing audit efficiency ... call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination ...

Ourhrconnect

Auditor I, Medicare

Columbia, SC

Assists other auditors in completing their assignments as a means of maximizing audit efficiency ... call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination ...

Ourhrconnect

Auditor I, Medicare

Birmingham, AL

Assists other auditors in completing their assignments as a means of maximizing audit efficiency ... call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination ...

Stake Center Locating

Auditor- Las Vegas, NV

Las Vegas, NV · On-site

$12.50 - $16.75/hr

An Auditor is responsible for evaluating the accuracy, quality, and compliance of utility locating ... Evaluate compliance with company policies, client specifications, and state one-call laws (e.g ...

Stake Center Locating

Auditor- Las Vegas, NV

Las Vegas, NV

$12.50 - $16.75/hr

An Auditor is responsible for evaluating the accuracy, quality, and compliance of utility locating ... Evaluate compliance with company policies, client specifications, and state one-call laws (e.g ...

GRIFFIN Recruiters

Project Inventory Auditor

Cullman, AL · On-site

$15.50/hr

PROJECT Inventory Auditor JOB 1st SHIFT *FULL TIME 40 HOURS JOB LOCATION: *20 Minutes form Arab ... CALL for Details: 256-640-8181 8am to 4pm Start Few Weeks on 1st for PROJECT JOB *THEN Move to 2nd ...

Stake Center Locating

Auditor- Las Vegas, NV

Henderson, NV · On-site

$14 - $18.75/hr

An Auditor is responsible for evaluating the accuracy, quality, and compliance of utility locating ... Evaluate compliance with company policies, client specifications, and state one-call laws (e.g ...

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Call Auditor information

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$30.5K

$72.6K

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How much do call auditor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for call auditor in the United States is $72,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include performance bonuses or incentives.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

Is AI taking over audits?

For a call auditor, AI is increasingly used to automate routine tasks such as data analysis and transaction monitoring, improving efficiency and accuracy. However, human oversight remains essential for complex judgment, compliance, and decision-making aspects of audits. AI tools are viewed as complementary, not replacements, in the auditing process.

Is an auditor a high paying job?

Auditors can earn competitive salaries, especially with experience, certifications like CPA, and working in specialized industries. Entry-level positions typically pay less, but senior auditors and those in management roles tend to have higher compensation. Overall, auditing can be a well-paying career compared to many entry-level jobs.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What does a phone auditor do?

A phone auditor reviews and evaluates recorded customer service calls to ensure compliance with company policies, quality standards, and regulatory requirements. They analyze call recordings for accuracy, professionalism, and effectiveness, often using specialized software and maintaining detailed reports. This role helps improve customer interactions and maintain service quality.
More about Call Auditor jobs
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Call Auditor jobs near you
Infographic showing various Call Auditor job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $72,633 per year, or $34.9 per hour.
Auditor

Auditor

Western Alliance Bancorporation

Phoenix, AZ • On-site

Full-time

Medical, Dental, Retirement

Posted 18 days ago

Job description

Job Title:
Auditor
Location:
CityScape
What you'll do:
As an Auditor you'll assist in assessing the design and operational effectiveness of controls within the various audits in your assigned coverage areas, supporting the execution of the department's annual audit plan. You'll prepare for and attend process walkthrough meetings, document process narratives, and test controls for adherence to bank policies and procedures, and compliance with federal and state banking regulations. You'll follow a similar process for testing and validating implemented management action plans designed to close audit issues. You'll report to an Associate Audit Director while having the opportunity to work with our audit leaders across the department, participating in audits in finance, banking operations, credit administration, risk management and compliance disciplines. Your Associate Audit Director will serve as your mentor to assist in your professional development. You'll also have the opportunity of attending and participating in your peer group meetings, which provide support and insight as your career develops.
  • Support the Audit Director, Associate Audit Director and Audit Project Manager with audits across the organization and complete multiple audit assignments and/or projects. Understand risk management frameworks to help in internal control evaluation of audit assignments. Using the audit software (Wdesk/Workiva), create audit documentation for process narratives and test evaluate the design and operating effectiveness of internal controls to established policies & procedures as well as regulatory guidance. Respond to review notes generated by Audit Project Manager and Associate Audit Director, and provide conclusions and recommendations per audit methodology. Perform additional testing as determined to be necessary.
  • Plan and perform test of validation for implemented management action plans. Assist in the closure of audit issues per audit methodology. Provide ad-hoc reports and status updates to supervisors. Comply with department annual training requirements and proactively draft and discuss performance goals with Associate Audit Director.
  • Attend and participate in team, peer and one-on-one meetings.

What you'll need:
  • This role is primarily focused on audits of the bank's operational processes supporting deposit and lending operations, payment operations, non-credit banking and specialty products. Additionally, coverage is provided for limited corporate functions such has Third Party Management and enterprise project management
  • Bachelor's degree in related field required.
  • Entry level time management and organizational skills.
  • Entry level public speaking and written communication skills.
  • Relevant certifications preferred (i.e., Certified Public Accountant or Certified Internal Auditor)
  • Occasional travel required.
  • Candidates may be considered for other open positions based on relevant experience and interview performance

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation

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