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Call Auditor Jobs in Indiana (NOW HIRING)

HM Alpha Hotels

Night Auditor

Indianapolis, IN · On-site

$18/hr

Division Hilton Indianapolis Description The Night Auditor plays a critical role in ensuring ... Verify and follow up on wake-up call requests. * Balance and reconcile cash receipts and ...

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Call Auditor information

See Indiana salary details

$29K

$69.1K

$111.8K

How much do call auditor jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call auditor in Indiana is $69,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a call auditor?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

What are the key skills and qualifications needed to thrive as a call auditor?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What are some typical challenges encountered by call auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What are popular job titles related to Call Auditor jobs in Indiana?

For Call Auditor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Auditor jobs in Indiana look for?

The top searched job categories for Call Auditor jobs in Indiana are:

Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,115 per year, or $33.2 per hour.

Night Auditor

HM Alpha Hotels & Resorts

Indianapolis, IN

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

The Night Auditor plays a critical role in ensuring financial accuracy and guest satisfaction during overnight hours. This position reconciles daily revenue, prepares reports, and serves as the point of contact for guest services, maintaining operational continuity between shifts.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

  • Conduct daily audit procedures in compliance with hotel and company standards.
  • Verify and follow up on wake-up call requests.
  • Balance and reconcile cash receipts and transactions, ensuring timely deposits.
  • Reset front office systems and operations for the upcoming business day.
  • Serve as Guest Service representative and Manager on Duty overnight.
  • Operate the PBX system during the audit shift.
  • Participate actively in front office meetings and training sessions.
  • Greet and assist guests with a welcoming and professional demeanor.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Strong numerical and reconciliation skills with attention to accuracy.
  • Ability to work independently and make sound decisions overnight.
  • Excellent communication and guest service skills.
  • Strong organizational and multitasking abilities.
  • Professionalism and reliability under minimal supervision.

PROFESSIONAL EXPERIENCE

  • Guest Service or Front Desk hospitality experience preferred.

ACADEMIC BACKGROUND

  • High school diploma or equivalent required.

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time
  • This is an hourly position at $18 an hour

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