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Call Auditor Jobs in Indiana (NOW HIRING)

Independence Home Health

Auditor Assistant

IN · On-site

$18 - $18.75/hr

Vision insurance Clinical Auditor Assistant Independence Home Health is seeking a detail-oriented ... To learn more or apply today, please call Tabby at 317-933-3310 Ext. 223 Compensation: $18.00 - $18 ...

Choice Hotels

Night Audit (Front Desk Night Shift)

Avon, IN · On-site

$14.50 - $19.25/hr

Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Night Auditors ... Please leave a message and a member of our Human Resources team will return your call within three ...

Comfort Inn Avon

Night Audit (Front Desk Night Shift)

Avon, IN · On-site

$14.50 - $19.25/hr

Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Night Auditors ... Please leave a message and a member of our Human Resources team will return your call within three ...

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Call Auditor information

See Indiana salary details

$29K

$69.1K

$111.8K

How much do call auditor jobs pay per year?

As of May 28, 2026, the average yearly pay for call auditor in Indiana is $69,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.
More about Call Auditor jobs
What are popular job titles related to Call Auditor jobs in Indiana? For Call Auditor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Indiana look for? The top searched job categories for Call Auditor jobs in Indiana are:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 92% Full Time, and 6% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $69,115 per year, or $33.2 per hour.
Home Energy House Call - Energy Auditor I

Home Energy House Call - Energy Auditor I

Franklin Energy

North Vernon, IN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.
Position Summary
The Energy Auditor I is responsible for providing services directly to small business tenants, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems through exemplary customer service; you will also convince prospective clients of the improved efficiency that our services will bring. This role includes completing walk through energy efficiency assessments, the installation of energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the Utility's energy efficiency program.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
  • Promote the energy efficiency program to customers through the completion of scheduled energy assessments
  • Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
  • Deliver professional, high quality services to utility customers
  • Complete walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building)
  • Install energy saving devices including energy efficiency lighting, programmable thermostats and hot water saving devices
  • Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates
  • Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers
  • Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
  • Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
  • Enter data into spreadsheets and databases to determine energy savings and to manage current projects which may also include collaborating with engineers as required
  • Maintain professional appearance appropriate for a representative of our organization and the utility
  • Build quick rapport with customers. Quickly initiate conversations with customers on site regarding energy usage at the facility
  • When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
  • Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
  • Lead presentations promoting energy efficiency programs for targeted groups
  • Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities
  • Conduct inventory counts and submit inventory reports as requested by management.
  • Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
  • Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
  • Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.
  • All other duties as assigned.
Position Requirements
Education and Experience
  • Associates degree or equivalent experience
  • One of the following:
    • Residential building construction
    • Heating and Air Conditioning System install, sales or service
    • Other energy efficiency designations or certificates including:
      • Advanced Home Energy Professional (HEP)
      • Building Analyst
      • Envelope Professional
      • Residential Building Envelope Whole Hose Air Leakage Controller Installer
      • Heating
      • Air Conditioning and Heat Pump
      • Air sealing and building insulation experience
      • Customer Interview & Sit Down - articulate findings and recommendations
      • BPI Fundamentals or above is a requirement
  • 1 - 2 years of experience in marketing, community organizing, or a related field - Preferred

Required Skills, Knowledge and Abilities
  • Strong interpersonal, interviewing and communication skills.
  • Must be able to handle a wide work variety and work in a fast-paced environment.
  • Strong data entry skills in entering information in tracking systems/databases.
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook.
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
  • Knowledge of mathematical concepts such as fractions, percentages and ratios.
  • Committed to diversity and inclusion
  • Reliable transportation

Licenses & Certifications
  • Valid driver's license

Travel Requirements
  • Willingness to travel up to 75%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Safety -Sensitive Role Addendum:
Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.
Notice Regarding Automated Tools:
We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.

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