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Call Auditor Jobs in Indiana (NOW HIRING)

HM Alpha Hotels

Night Auditor

Indianapolis, IN · On-site

$18/hr

Division Hilton Indianapolis Description The Night Auditor plays a critical role in ensuring ... Verify and follow up on wake-up call requests. * Balance and reconcile cash receipts and ...

Independence Home Health

Auditor Assistant

IN · On-site

$18 - $18.75/hr

Vision insurance Clinical Auditor Assistant Independence Home Health is seeking a detail-oriented ... To learn more or apply today, please call Tabby at 317-933-3310 Ext. 223 Compensation: $18.00 - $18 ...

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Call Auditor information

See Indiana salary details

$29K

$69.1K

$111.8K

How much do call auditor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for call auditor in Indiana is $69,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $93,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include performance bonuses or incentives.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

Is AI taking over audits?

For a call auditor, AI is increasingly used to automate routine tasks such as data analysis and transaction monitoring, improving efficiency and accuracy. However, human oversight remains essential for complex judgment, compliance, and decision-making aspects of audits. AI tools are viewed as complementary, not replacements, in the auditing process.

Is an auditor a high paying job?

Auditors can earn competitive salaries, especially with experience, certifications like CPA, and working in specialized industries. Entry-level positions typically pay less, but senior auditors and those in management roles tend to have higher compensation. Overall, auditing can be a well-paying career compared to many entry-level jobs.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What does a phone auditor do?

A phone auditor reviews and evaluates recorded customer service calls to ensure compliance with company policies, quality standards, and regulatory requirements. They analyze call recordings for accuracy, professionalism, and effectiveness, often using specialized software and maintaining detailed reports. This role helps improve customer interactions and maintain service quality.
What are popular job titles related to Call Auditor jobs in Indiana? For Call Auditor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Indiana look for? The top searched job categories for Call Auditor jobs in Indiana are:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Indiana as of July 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $69,115 per year, or $33.2 per hour.

Night Auditor

HM Alpha Hotels & Resorts

Indianapolis, IN

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The Night Auditor plays a critical role in ensuring financial accuracy and guest satisfaction during overnight hours. This position reconciles daily revenue, prepares reports, and serves as the point of contact for guest services, maintaining operational continuity between shifts.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

  • Conduct daily audit procedures in compliance with hotel and company standards.
  • Verify and follow up on wake-up call requests.
  • Balance and reconcile cash receipts and transactions, ensuring timely deposits.
  • Reset front office systems and operations for the upcoming business day.
  • Serve as Guest Service representative and Manager on Duty overnight.
  • Operate the PBX system during the audit shift.
  • Participate actively in front office meetings and training sessions.
  • Greet and assist guests with a welcoming and professional demeanor.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Strong numerical and reconciliation skills with attention to accuracy.
  • Ability to work independently and make sound decisions overnight.
  • Excellent communication and guest service skills.
  • Strong organizational and multitasking abilities.
  • Professionalism and reliability under minimal supervision.

PROFESSIONAL EXPERIENCE

  • Guest Service or Front Desk hospitality experience preferred.

ACADEMIC BACKGROUND

  • High school diploma or equivalent required.

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time
  • This is an hourly position at $18 an hour

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