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Call Auditor Jobs in Raleigh, NC (NOW HIRING)

Smith and Howard

Assurance Staff

Cary, NC · On-site

Summary In our Assurance Staff role, you will need to demonstrate professional interest in providing clients with quality services and personal attention by performing "above and beyond the call of ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Ensure all staff members are meeting company standards by obtaining performance updates from Member Support Center Leadership team, auditing call performance, and reviewing trends of daily customer ...

Planet Fitness

Member Support Center Manager

Durham, NC

$11 - $14.25/hr

Ensure all staff members are meeting company standards by obtaining performance updates from Member Support Center Leadership team, auditing call performance, and reviewing trends of daily customer ...

Driveline

Flex Merchandiser

Benson, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Carrboro, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Master Merchandiser

Fuquay Varina, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Master Merchandiser

Smithfield, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Franklinton, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Four Oaks, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Raleigh, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Master Merchandiser

Creedmoor, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Oxford, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Louisburg, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Zebulon, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Garner, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Kenly, NC · On-site

$10/hr

Activities vary each day and include auditing products, counting inventory, setting new fixtures ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

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Call Auditor information

See Raleigh, NC salary details

$29.6K

$70.6K

$114.2K

How much do call auditor jobs pay per year?

As of May 29, 2026, the average yearly pay for call auditor in Raleigh, NC is $70,602.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $95,700.00 per year, depending on experience, location, and employer.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.
More about Call Auditor jobs
What are popular job titles related to Call Auditor jobs in Raleigh, NC? For Call Auditor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Raleigh, NC look for? The top searched job categories for Call Auditor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Auditor jobs? Cities near Raleigh, NC with the most Call Auditor job openings:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 88% Full Time, 3% Part Time, and 7% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $70,602 per year, or $33.9 per hour.
Contract Sales Coordinator I (Auditor)

Contract Sales Coordinator I (Auditor)

TekWissen LLC

Cary, NC • On-site

$17.25 - $23.75/hr

Contractor

Posted 16 days ago

Job description

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
Job Title: Contract Sales Coordinator I (Auditor)
Location: Cary, NC, 27513
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Visa sponsorship is not available, now or in the near future, for this position.
Shift: 10.00AM-5.00PM
Job Description:
  • Coordinates the sale and delivery of product sold via company held contracts/agreements with governmental, national account and/or rental customers.
  • This process begins with quoting equipment thru delivery and invoicing of product.
Duties:
  • Administers direct purchase order processing and specific contracts to include quoting, order auditing, entry and coordinating delivery with customers, dealers, vendors, factories and other company divisions.
  • Assists account managers with marketing initiatives and provide dealer and customer support/assistance with problem resolution and interpretation of policy.
  • Prepares and delivers training to dealers, customers and company employees.
  • Builds customer relationships through professional communication via phone, personal visits and trade shows.
  • Provides continuous process improvements for assigned processes.
  • Assists with telemarketing and accounts receivable activities.
  • Compiles, analyses and shares customer sales data as required.
Day-to-day:
  • Audit State customer purchase orders for compliance with state contracts, co-op contracts programs and policies.
  • Process sales through the client's systems to enable accurate and timely dealer settlements and credits, along with invoicing to end use customer
  • Provide dealer channel & field team support and assistance with problem resolution and interpretation of policy and programs
  • Prepare Audit Packets, Answer Phones in Call Center, Follow-up on Pending Deals
Must haves:
  • Previous administrative experience.
  • MS Office experience (especially Excel) is required.
  • Accounting/Finance/Auditing background.
  • Attention to detail and critical thinking are a must.
  • Think outside of the box - if the candidate can only follow a set of rules and not be able to think outside of this, they will not be a good fit for this position.
  • Must be able to move between multiple systems effortlessly
  • Candidates must be trainable and willing to learn.
  • Professionalism when dealing with all internal or external customers and dealers
TekWissen Group is an equal opportunity employer supporting workforce diversity.
TekWissen logo

About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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