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Call Auditor Jobs in Raleigh, NC (NOW HIRING)

Sheraton

Night Auditor

Chapel Hill, NC · On-site

$16 - $18/hr

Night Auditor Reports to: Front Office Manager Job purpose To oversee and coordinate all third ... up call" procedures. • Thorough knowledge of all emergency procedures and alarm systems to ...

Hampton Inn & Suites

Night Auditor

Chapel Hill, NC

$16 - $19/hr

Night Auditor Reports to: Front Office Manager Job purpose To oversee and coordinate all third ... up call" procedures. • Thorough knowledge of all emergency procedures and alarm systems to ...

Bandwidth

IT Audit Manager

Raleigh, NC · On-site

We call ourselves BANDmates because building something this big takes collaboration, different ... Lead the IT side of audit and review projects, partnering with co-source and external auditors on ...

Bandwidth

IT Audit Manager

Raleigh, NC

We call ourselves BANDmates because building something this big takes collaboration, different ... Lead the IT side of audit and review projects, partnering with co-source and external auditors on ...

Bandwidth

IT Audit Manager

Raleigh, NC

We call ourselves BANDmates because building something this big takes collaboration, different ... Lead the IT side of audit and review projects, partnering with co-source and external auditors on ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Ensure all staff members are meeting company standards by obtaining performance updates from Member Support Center Leadership team, auditing call performance, and reviewing trends of daily customer ...

gpec

Sales Engineer

Garner, NC · On-site

Track all calls and report weekly call log to Compressed Air Business Development Manager. * Manage ... CAGI Training is beneficial Compressed Air Energy Auditor Certification is a plus but not required.

gpec

Sales Engineer

Garner, NC · On-site

Track all calls and report weekly call log to Compressed Air Business Development Manager. * Manage ... CAGI Training is beneficial Compressed Air Energy Auditor Certification is a plus but not required.

YAD Health

Part Time MDS Nurse

Raleigh, NC · On-site

$31.75 - $41.75/hr

... auditor requirements. 7. Perform regular audits of documentation to assure accuracy. 8. Assist ... Answer and respond to call lights promptly and courteously when working in Resident care areas. 15.

YAD Health

MDS Nurse Part Time

Durham, NC · On-site

$32.50 - $42.25/hr

... auditor requirements. 7. Perform regular audits of documentation to assure accuracy. 8. Assist ... Answer and respond to call lights promptly and courteously when working in Resident care areas. 15.

gpec

Sales Engineer

Garner, NC · On-site

Track all calls and report weekly call log to Compressed Air Business Development Manager. * Manage ... CAGI Training is beneficial Compressed Air Energy Auditor Certification is a plus but not required.

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Showing results 1-20

All JobsCall Auditor JobsCall Auditor Jobs in Raleigh, NC

Call Auditor information

See Raleigh, NC salary details

$29.6K

$70.6K

$114.2K

How much do call auditor jobs pay per year?

As of Jul 23, 2026, the average yearly pay for call auditor in Raleigh, NC is $70,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $95,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include performance bonuses or incentives.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

Is AI taking over audits?

For a call auditor, AI is increasingly used to automate routine tasks such as data analysis and transaction monitoring, improving efficiency and accuracy. However, human oversight remains essential for complex judgment, compliance, and decision-making aspects of audits. AI tools are viewed as complementary, not replacements, in the auditing process.

Is an auditor a high paying job?

Auditors can earn competitive salaries, especially with experience, certifications like CPA, and working in specialized industries. Entry-level positions typically pay less, but senior auditors and those in management roles tend to have higher compensation. Overall, auditing can be a well-paying career compared to many entry-level jobs.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What does a phone auditor do?

A phone auditor reviews and evaluates recorded customer service calls to ensure compliance with company policies, quality standards, and regulatory requirements. They analyze call recordings for accuracy, professionalism, and effectiveness, often using specialized software and maintaining detailed reports. This role helps improve customer interactions and maintain service quality.
What are popular job titles related to Call Auditor jobs in Raleigh, NC? For Call Auditor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Raleigh, NC look for? The top searched job categories for Call Auditor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Auditor jobs? Cities near Raleigh, NC with the most Call Auditor job openings:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Raleigh, NC as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $70,602 per year, or $33.9 per hour.
Night Auditor

Night Auditor

Sheraton

Chapel Hill, NC • On-site

$16 - $18/hr

Full-time

Posted 12 days ago

Job description

Job title:  Night Auditor

Reports to:  Front Office Manager

Job purpose

To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial transactions for the day are verified and are in balance.

Responsibilities

• Prepare daily reports, flash reports for management and ownership and distribute as directed.

• Conduct necessary backup procedures on a nightly basis.

• Prepare VIP, house use rooms, complimentary rooms, and out of order rooms report as directed.

• Handle Express checkouts and ensure their completion.

• Complete all night audit/3rd shift checklists.

• Balance daily postings and revenues.

• Clearly communicate to Front Office Manager and any other department’s information concerning the nightly activities, concerns, or items to follow up on.

• Document and forward to Front Office Manager errors made by department cashiers.

• Prepare and distribute all company required spreadsheet and reports.

• Conduct thorough bucket check.  Report all discrepancies to the Front Office Manager.

• Ensure nightly transmission of credit cards.

• Thorough knowledge of all check-in and check-out procedures and policies.

• Thorough knowledge of the procedures involved with relocating a guest to another hotel due to oversold situation.

• Must act as the liaison between the guest and the hotel.

• Protect confidential guest information and guest room key access according to company Standard Operating Procedures.

• Thorough knowledge of PBX Operator responsibilities.

• Thorough knowledge of “wake up call” procedures.

• Thorough knowledge of all emergency procedures and alarm systems to include the fire panel.

• Handle all guest requests and concerns promptly and with a professional and courteous demeanor.

• Thorough knowledge of all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.

• Thorough knowledge of all hotel operations, amenities and Reward programs.

• Be familiar with local attractions and businesses.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Be visible at the front desk during shift.  Never leave the front desk unattended.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High School diploma or equivalent.

• Must have at least 1 year night auditor experience in similar size property.

• Ability to perform job functions with attention to detail, speed and accuracy.

• Ability to prioritize and organize.

• Clear thinker, remaining calm and resolving issues using good, sound judgement.

• Ability to follow directions thoroughly.

• Ability to stand for long periods of time.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.