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Call Auditor Jobs in Arizona (NOW HIRING)

MCR Hotels

Night Auditor

Phoenix, AZ · On-site

$18 - $20/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

mcr

Night Auditor

Phoenix, AZ

$15 - $19.75/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

My Place Hotels

Night Audit

Mesa, AZ · On-site

$17 - $17.50/hr

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll ... Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary ...

MCR Hotels

Relief Night Auditor

Phoenix, AZ · On-site

$18 - $20/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

mcr

Relief Night Auditor

Phoenix, AZ · On-site

$15 - $18.75/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

MCR Hotels

Night Auditor (Part-Time)

Avondale, AZ · On-site

$16 - $19/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

mcr

Night Auditor (Part-Time)

Avondale, AZ · On-site

$14.75 - $18.50/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

Northern Trust

IAM Risk Audit (CIAM) - Lead

Tempe, AZ · On-site

$99K - $169K/yr

... we call partners, and to provide to our clients and the communities we serve worldwide. With more ... Partner with auditors and control owners to address inquiries and findings. * Track audit ...

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All JobsCall Auditor JobsCall Auditor Jobs in Arizona

Call Auditor information

See Arizona salary details

$28.4K

$67.7K

$109.5K

How much do call auditor jobs pay per year?

As of Aug 3, 2026, the average yearly pay for call auditor in Arizona is $67,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $91,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Auditor position, and why are they important?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may include performance bonuses or incentives.

What is a Call Auditor job?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

Is AI taking over audits?

For a call auditor, AI is increasingly used to automate routine tasks such as data analysis and transaction monitoring, improving efficiency and accuracy. However, human oversight remains essential for complex judgment, compliance, and decision-making aspects of audits. AI tools are viewed as complementary, not replacements, in the auditing process.

Is an auditor a high paying job?

Auditors can earn competitive salaries, especially with experience, certifications like CPA, and working in specialized industries. Entry-level positions typically pay less, but senior auditors and those in management roles tend to have higher compensation. Overall, auditing can be a well-paying career compared to many entry-level jobs.

What are some typical challenges encountered by Call Auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What does a phone auditor do?

A phone auditor reviews and evaluates recorded customer service calls to ensure compliance with company policies, quality standards, and regulatory requirements. They analyze call recordings for accuracy, professionalism, and effectiveness, often using specialized software and maintaining detailed reports. This role helps improve customer interactions and maintain service quality.
What are popular job titles related to Call Auditor jobs in Arizona? For Call Auditor jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Arizona look for? The top searched job categories for Call Auditor jobs in Arizona are:
What cities in Arizona are hiring for Call Auditor jobs? Cities in Arizona with the most Call Auditor job openings:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Arizona as of July 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 79% In-person, and 21% Hybrid job distribution, with an average salary of $67,686 per year, or $32.5 per hour.

Night Auditor

MCR Hotels

Phoenix, AZ • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Phoenix Airport North Hilton Garden Inn
SECTION ONE: MCR Universal Role Standards
EXECUTIVE SUMMARY
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
  • Happy Guests
  • Accuracy
  • Product Consistency & Quality
  • Communication

Duties and Expectations
1. Happy Guests
  • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
  • Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
  • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
  • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
  • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
  • Events: Awareness and support for all groups and events at the hotel.
  • Technology: Understanding of relevant technology for each role.
  • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness
  • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
  • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
  • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality
  • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
  • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
  • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork
  • Communication: Communication between Team Members should be clear, honest, and professional.
  • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
  • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Night Auditor, Role Specific Duties and Expectations
Other Duties and Expectations
  • Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
  • Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
  • Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

SECTION THREE: Success Metrics
Happy Guests
  • Management Performance Ratings
  • Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness
  • GM/AGM Spot Checks
  • Leadership Walk-throughs (RVP, etc.)
  • Guest Ratings/Reviews

Product Consistency & Quality
  • Checklist Tracking
  • Management Performance Ratings
  • Guest Ratings

Teamwork
  • Management Performance Ratings

SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
  • Experience in a hospitality, service, consumer-facing franchise or related field preferred.
  • Can-Do Attitude: Must have a positive attitude and willingness to learn.
  • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
  • Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
  • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Communication Skills: Must be able to convey information and ideas clearly.
  • Hospitality and Guest Service: Must have a desire to serve all guests.
  • Age Requirement: Must be 18 years of age or older to perform this job.
  • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
  • Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
  • Breaks: Clock in/out for breaks at the designated time on your schedule.
  • Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
  • Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
  • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
  • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
  • Inspect and visually observe details at close range (within a few feet) and from long range.

The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
  • Read, write, understand and communicate with others effectively using the English language.

Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Apply