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Call Auditor Jobs in Arizona (NOW HIRING)

Lodging Dynamics

Night Auditor - The Wilde Resort and Spa

Sedona, AZ · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Night Auditor is responsible for completing the audit process as detailed in the checklist ... Use proper inquiry call process. * Complete shift responsibility checklist. * Keep front office ...

Lodging Dynamics

Night Auditor - The Wilde Resort and Spa

Sedona, AZ · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Night Auditor is responsible for completing the audit process as detailed in the checklist ... Use proper inquiry call process.Complete shift responsibility checklist.Keep front office area ...

Lodging Dynamics

Night Auditor - The Wilde Resort and Spa

Sedona, AZ · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Night Auditor is responsible for completing the audit process as detailed in the checklist ... Use proper inquiry call process. * Complete shift responsibility checklist. * Keep front office ...

Lodging Dynamics

Night Auditor - The Wilde Resort and Spa

Sedona, AZ · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Night Auditor is responsible for completing the audit process as detailed in the checklist ... Use proper inquiry call process. * Complete shift responsibility checklist. * Keep front office ...

MCR Hotels

Night Auditor

Phoenix, AZ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

mcr

Night Auditor

Phoenix, AZ

$15 - $19.75/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... Perform duties of ARC Analyst when necessary * Assist with auditing, tracking, and trending of ...

My Place Hotel

Night Audit

Arizona City, AZ · On-site

$15 - $20.25/hr

Night Audit Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key ... Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary ...

My Place Hotels

Night Audit

Arizona City, AZ · On-site

$15 - $20.25/hr

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll ... Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary ...

mcr

Night Auditor (Part-Time)

Avondale, AZ

$14.75 - $18.50/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

MCR Hotels

Relief Night Auditor

Phoenix, AZ · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

MCR Hotels

Night Auditor (Part-Time)

Avondale, AZ · On-site

$16 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

mcr

Relief Night Auditor

Phoenix, AZ

$15 - $18.75/hr

Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations * Audit ... Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a ...

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All JobsCall Auditor JobsCall Auditor Jobs in Arizona

Call Auditor information

See Arizona salary details

$28.4K

$67.7K

$109.5K

How much do call auditor jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call auditor in Arizona is $67,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $91,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call auditor?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is a call auditor?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

What are some typical challenges encountered by call auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What are popular job titles related to Call Auditor jobs in Arizona?

For Call Auditor jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Auditor jobs in Arizona look for?

The top searched job categories for Call Auditor jobs in Arizona are:

What cities in Arizona are hiring for Call Auditor jobs?

Cities in Arizona with the most Call Auditor job openings:

Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,686 per year, or $32.5 per hour.

Night Auditor - The Wilde Resort and Spa

Lodging Dynamics

Sedona, AZ • On-site

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

JOB SUMMARY:
The Night Auditor is responsible for completing the audit process as detailed in the checklist. They will also audit all the daily activity and report any discrepancies to management.
The Night Auditor is responsible for providing attentive, courteous service to all guests at arrival and throughout their stay and follow up on guest inquiries during the overnight shift.
The Night Auditor is also responsible for setting up departure and arrival billing and reservation and inquiry calls during their shift. He/she is expected to actively develop excellent service skills in working with guests and co-workers.
Other responsibilities include preparing the lobby and back office for the following day.
This position offers 30 hours per week with 3 ten hour shifts per week.
QUALIFICATION STANDARDS
Education & Experience:
  • High School diploma or equivalent.
  • Analytical and mathematic skills as pertain to guest billing.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively with customers, co-workers and managers.
  • Knowledge of Microsoft Office, Internet and Property Management Systems
  • Ability to work a flexible schedule, including weekends and holidays.

Physical Requirements:
  • Light work- Exerting up to 20 pounds of force occasionally, lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to work nights and early mornings.
  • Must demonstrate dependable attendance and punctuality at all times.

Mental Requirements:
  • Must be able to understand basic financial principals and perform calculations.
  • Must work well in stressful situations.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must maintain composure and objectivity under pressure.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternatives courses of action quickly and accurately.

DUTIES AND RESPONSIBILITIES
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Night Audit Responsibility
  • The audit process must be run without exception. Management must be informed immediately if an error occurs that does not let you run or finish audit. Do not wait until the morning.
  • Complete Night Audit checklist.
  • Run all audit reports and organize as directed.
  • Verify hotel balances.
  • Verify authorizations on cards are fulfilled or notify management.
  • Verify that guest rates are correct.
  • Demonstrate knowledge of the emergency procedures
  • Report minor guest and employee incidents in writing.
  • Management must be notified immediately if any police, fire, or ambulance services that come to our hotel due to incident, whether we were the ones making the call or not.
  • Major plumbing and electrical issues must be reported to management immediately.

Service Attitude and Communication
  • Maintain high standards of personal appearance and grooming. Wear name tag when working.
  • Maintain a professional and friendly demeanor at all times.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Must be always attentive, courteous and efficient in the dealings with the clients, guests,managers and all other employees.
  • Demonstrate a genuine caring and a commitment to guest service.
  • Greet and welcome all guests approaching the front desk in accordance with standards.

Guest Representative Responsibility
  • Provide attentive, courteous and efficient service to all guests at arrival and throughout their stay.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Respond to all guest requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.)
  • Ensure delivery of packages, mail and messages as needed to guests.
  • Follow all credit policies.
  • Be aware of all rates, packages and special promotions. Be familiar with all in house groups.
  • Obtain all necessary information when taking room reservations and follow rate quoting
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Focus on his/her role in contributing to guest satisfaction.
  • Demonstrate appropriate phone skills.
  • Use proper inquiry call process.
  • Complete shift responsibility checklist.
  • Keep front office area clean and tidy.
  • Set up wake up calls

General Responsibility
  • Comply at all times with standards and regulations to encourage safe and efficient hotel
  • Be familiar with all policies and hotel rules, as well as hotel terminology.
  • Develop full understanding of hotel amenities and services.
  • Understand emergency procedures and be prepared to help when necessary.
  • Ensure personal correct and accurate cash handling while at the front desk.
  • Distribute or tabulate any work as outlined by management.
  • Perform any other duties as requested by management.

About Lodging Dynamics Hospitality Group
Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit .
The perks working for us:
  • People-first culture.
  • Paid time off.
  • Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits.

How to apply:
Join us! Submit your application online!

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