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Call Auditor Jobs in Arizona (NOW HIRING)

Northern Trust

IAM Risk Audit (CIAM) - Lead

Tempe, AZ · On-site

$99K - $169K/yr

... we call partners, and to provide to our clients and the communities we serve worldwide. With more ... Partner with auditors and control owners to address inquiries and findings. * Track audit ...

Southern Scripts

Member Services Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Processing Information - Compiling, coding, categorizing, calculating, tabulating, auditing, or ... The Call Center core hours of operation are Monday - Friday 6a - 10p, Saturday 6a - 8p, and Sunday ...

Lancesoft INC

Quality Assurance Specialist

Tempe, AZ · On-site

$19/hr

Requirements * 2+ years of experience in Quality Assurance, auditing, call/chat monitoring, or a similar role preferred . * Strong attention to detail, analytical, communication, and organizational ...

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Call Auditor information

See Arizona salary details

$28.4K

$67.7K

$109.5K

How much do call auditor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call auditor in Arizona is $67,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $91,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call auditor?

To thrive as a Call Auditor, you need strong analytical and listening skills, familiarity with call quality assurance standards, and often a background in customer service or call center environments. Experience with call recording software, quality monitoring systems, and sometimes certifications like COPC or Six Sigma are valuable assets. Attention to detail, objectivity, and effective communication are essential soft skills for providing clear and actionable feedback. These capabilities are important for ensuring compliance, improving customer interactions, and supporting continual service improvement within organizations.

What is a call auditor?

A Call Auditor is responsible for reviewing and evaluating customer service calls to ensure quality, compliance, and adherence to company policies. They analyze interactions for accuracy, professionalism, and effectiveness in resolving customer inquiries. Call Auditors provide feedback to agents and management to improve performance and enhance customer satisfaction. Their role helps maintain service standards and identify areas for training or process improvements.

What are some typical challenges encountered by call auditors, and how are they addressed?

Call Auditors often face challenges such as maintaining objectivity when evaluating diverse communication styles, managing a high volume of calls, and staying current with evolving company policies and compliance requirements. These challenges are typically addressed through ongoing training, calibration sessions with peers, and clear evaluation criteria to ensure consistency and fairness. Working closely with team leaders or quality managers also helps address any discrepancies and supports continuous improvement for both auditors and frontline staff. Regular feedback loops and open communication channels make it possible for Call Auditors to handle these challenges effectively and contribute to the overall quality assurance process.

What are popular job titles related to Call Auditor jobs in Arizona? For Call Auditor jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Auditor jobs in Arizona look for? The top searched job categories for Call Auditor jobs in Arizona are:
What cities in Arizona are hiring for Call Auditor jobs? Cities in Arizona with the most Call Auditor job openings:
Call Auditor jobs near you
Infographic showing various Call Auditor job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,686 per year, or $32.5 per hour.

Staff Engineer (Geotechnical, Geological or Mining) / Staff Geologist

Call & Nicholas, Inc.

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Company Description

Call & Nicholas is an internationally recognized geotechnical engineering firm based in Tucson, AZ that provides consulting services to clients in the mining industry. CNI has been in existence since 1979 and employs engineers, geologists, and support staff. We are an industry leader in geotechnical services and proud to be 100% employee owned.

Job Description

We are seeking an entry-level geological engineer to join our consulting group based in Tucson, AZ.

Staff engineers are expected to perform the following duties. Skills in these areas will still be at an emerging level, and it is expected that many of these skills will need to be further developed on the job: 

  • Assist in editing and creating tools or programs for application to geotechnical engineering data collection and analysis (programming/coding)
  • Provide data collection support
    • Rock fabric mapping
    • Drone mapping
    • Oriented core logging (Televiewer, Reflex ACT III, TruCore)
    • Geomechanical logging
    • Geomechanical sample collection
  • Process field data
  • Carry out multiple forms of analyses, e.g.:
    • Surface
      • Bench-scale analysis
      • Interramp analysis
      • Overall slope analysis
      • Rockfall analysis
    • Underground
      • Kinematic and empirical analysis
      • Auditing of ground support designs
  • Provide support in the writing of technical reports and memos
  • Foster strong client relationships while on and off site
  • Assess risks/hazards and prioritize working safely
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to Project Manager or Principals
  • Be responsible for maintaining quality standards on all projects
  • May assist senior Geologist/Engineers on large, more complex projects.

Performs other related duties as apparent or assigned

Qualifications
  • Bachelor’s or Master’s degree in geological engineering, geotechnical engineering, mining engineering, or related engineering discipline
  • 0-4 years’ experience
  • The position involves domestic and international travel
  • Professional registration considered a plus
  • All candidates must be legally authorized to work in the U.S
  • Ability to travel for field work up to 60 days at a time
  • Ready to work with a safety-first mindset both in and out of the field
  • Computer literacy, experience with Microsoft applications (Word, Excel, PowerPoint)
  • Possesses experience with coding and programming, enhancing technical proficiency and enabling efficient problem-solving and automation within geotechnical and engineering applications—a valuable asset in adapting and optimizing processes in a technical consulting environment
  • Experience with the following programs are considered a plus:
    • MinePlan3d, Vulcan or other 3-Dimensional modeling program 
    • AutoCAD
    • Finite Element modeling programs - FEFLOW, FLAC3D, FLAC2D
    • Rocscience suite of software

Additional Information

JOB SKILLS

Excellent communication skills with colleagues and clients. Continuously learns and develops new skills. Operates with integrity, both internally and externally to the company. Works with positive attitude/enthusiasm. Cooperates with team members to achieve shared goals. Adaptable to changes in job conditions. Able to resolve conflicts constructively. Works with safety as a top priority.

  • Open to change, travel, and being assigned to short- to long-term projects.
  • Results driven. Takes pride in work.
  • Ability to evaluate data. Ability to visualize three-dimensional problems.

LANGUAGE SKILLS

  • Ability to read and understand documents such as instruction and procedure manuals, safety guidelines, and regulations.
  • Ability to write routine reports in English.
  • Ability to effectively present information in one-on-one and small group situations to co-workers in English (additional languages are considered a plus).

PHYSICAL DEMANDS

  • While performing the duties of this job, the employee is regularly required to use hands and arms to handle and manipulate objects, tools, or controls and reach with hands and arms. They also are required to stand and/or walk for prolonged periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job in the field, the employee frequently works in outside weather conditions dependent on location. 

BENEFITS

  • Comprehensive full-family medical insurance coverage
  • Optional low-cost dental and vision coverage
  • Long-term disability, life insurance
  • 401k with 5%+ company matching contribution
  • Annual profit-share and merit bonuses
  • PTO, Sick leave, and 9 observed holidays
  • Paid Maternity and Parental leave
  • Flexible schedule
  • Professional development assistance
  • Continuing education fund 

Schedule: Full time, normal business hours