The Notary Services Representative serves as the first point of contact for visitors, customers, and employees while also supporting daily operational functions within the Notary Support Services department. This role combines front desk reception responsibilities with administrative tasks including notarial acts, bond processing, Certificate of Authorization (COA) processing, Showroom support, and customer account research. This role is geared toward individuals who enjoy helping others and providing exceptional customer service while supporting internal operations.
The schedule for this position is Monday - Friday, 7:00 am - 3:30 pm, and some overtime may be available.
At the National Notary Association, we believe this should be everyoneโs โBest Job Ever,โ as evidenced by the many employees with long tenure at the NNA. We offer a robust benefits program, paid time off, Company holidays, and several employee events throughout the year. Employees also benefit from a 401(k) plan with Company match and annual Profit Sharing.
WHAT YOUโLL BE DOING
- Professionally greet and assist visitors, customers, and employees at our Chatsworth, CA headquarters office
- Manage visitor check-in and check-out procedures, including identification verification and adherence to security protocols
- Answer and route incoming calls to the appropriate personnel or department
- Provide exceptional customer service both in person and over the phone
- Cover Showroom breaks and assist customers with product questions and Showroom orders
- Maintain a current CA Notary commission while notarizing daily bond runs of approximately 75โ350 bonds per day
- Review bond documents for missing signatures, typographical errors, and name discrepancies, while maintaining accurate customer profile notes and records
- Process and investigate California and Nevada COA documentation and related CAR requests, including SOS validation, account research, missing documentation resolution, hold tracking, and release of compliant seals and orders
- Perform administrative duties including data entry, updating reports and spreadsheets, and updating customer accounts
- Maintain AP Refund Register records
- Assist with additional departmental and administrative duties as assigned
- Contribute to a positive working environment making this the Best Job Ever for self and others
WHATโS REQUIRED
- High school diploma or equivalent required
- Must hold a current CA Notary commission or have the ability to obtain one
- Minimum 2โ3 years of administrative, customer service, receptionist, and/or notarial experience preferred
- Accurate and timely data entry skills, with strong attention to detail required
- Strong computer skills, including Microsoft Outlook, Word, and Excel
- Excellent organizational, verbal, written, and email communication skills required
- Excellent customer service and phone etiquette skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong problem-solving and research skills preferred
- Must demonstrate strong attendance, reliability, and punctuality
- Self-starter and team-player
- Comfortable with change, flexible, and open to additional assignments
- Ability to work independently and multi-task in a customer-focused environment
- Possess strong soft skills and professionalism
- Maintain sensitivity and confidentiality around the privacy of internal and external customers
ELIGIBILITY REQUIREMENTS:
- Interested candidates must submit a resume/CV to be considered
- Must be willing to submit to a background investigation
- Must be able to work full-time onsite in our Chatsworth, CA HQ office
- Must have unrestricted work authorization to work in the United States
SALARY:
REMARKS: The Company reserves the right to add, delete or modify duties and job requirements at any time. An applicant must meet the minimum job requirements of the job for which he or she is applying. Moreover, the Company may, as it deems appropriate in its sole discretion, evaluate whether an incumbent continues to satisfy the minimum job requirements of the job that he/she holds. With respect to a request for reasonable accommodation, the Company will evaluate whether the applicant or employee can perform the essential functions of the subject job with or without reasonable accommodation. The Companyโs evaluation of a request for reasonable accommodation will include engaging in the interactive process with the applicant or employee.