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CIBC Customer Service Representative information

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$18

$26

How much do cibc customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for cibc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does CIBC pay well?

CIBC Customer Service Representatives typically earn an hourly wage that is competitive within the banking industry, with starting salaries often around minimum wage and increasing with experience and performance. Compensation may also include benefits such as health insurance and retirement plans, depending on the position and location.

What is the CIBC hiring process like?

The CIBC hiring process for a Customer Service Representative typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and possibly undergoing skills assessments. Candidates should demonstrate strong communication skills and customer service experience, and may need to pass background checks before an offer is made.

Does CIBC offer remote work opportunities?

CIBC Customer Service Representatives may have access to remote work options, depending on the role and department. Many customer service positions at CIBC are now offered with flexible or remote work arrangements, especially for roles that can be performed online or over the phone. Candidates should review specific job postings for remote work availability and requirements.

What are the key skills and qualifications needed to thrive in the Cibc Customer Service Representative position, and why are they important?

To excel as a CIBC Customer Service Representative, you need solid communication skills, problem-solving abilities, and a high school diploma or equivalent; previous experience in banking or customer service is often an asset. Familiarity with customer relationship management (CRM) software, banking platforms, and point-of-sale systems is typically required. Strong interpersonal skills, patience, and the ability to handle stressful situations help representatives deliver a positive client experience. These skills are crucial for meeting client needs effectively, resolving issues efficiently, and representing CIBC’s values in every customer interaction.

What is a client service representative CIBC?

A CIBC Customer Service Representative is a frontline employee who assists clients with banking transactions, account inquiries, and financial services. They typically work in branch environments, require strong communication skills, and may use banking software to support customer needs.

What is a CIBC Customer Service Representative job?

A CIBC Customer Service Representative assists clients with their banking needs, including transactions, account inquiries, and financial product recommendations. They provide exceptional customer service by addressing concerns, offering solutions, and promoting CIBC's banking services. This role requires strong communication skills, problem-solving abilities, and a commitment to helping customers achieve their financial goals.

What are some typical career advancement opportunities for CIBC Customer Service Representatives?

CIBC Customer Service Representatives often have a clear path to career growth within the bank. After gaining foundational experience, many representatives progress into senior customer service roles, personal banking positions, or specialized areas such as lending or wealth management. CIBC values internal mobility and provides training and development programs to help team members prepare for advancement. Demonstrating strong performance and initiative can also open doors to supervisory or management roles over time. This role is an excellent starting point for those looking to build a long-term career in banking.

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CIBC Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Mr Handyman

Palmetto Bay, FL • On-site

$18 - $23/hr

Other

Medical, PTO

Posted 2 days ago

Mr. Handyman rating

5.1

Company rating: 5.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

211th of 223 rated repair and maintenance companies

Job description

Customer Service Representative (CSR)

Join One of Miami's Highest-Rated Home Repair Companies!

Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.

If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.

Position Summary

As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion. This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.

Primary Responsibilities Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary
Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate
Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks
Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects
Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency
Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred
Desired Traits

We're looking for someone who is:

  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality
What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment
Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require
Why Mr. Handyman?

Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties. Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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