Business Solution Manager Jobs (NOW HIRING)

Join Goodwin's Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team - all business professionals at the firm - you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Goodwin is seeking a Technology Solutions Manager to lead technology strategy and delivery across the Matter-to-Cash (M2C) lifecycle-from matter intake through billing, collections, and cash application. This role serves as the primary liaison between business stakeholders (Finance, Pricing, Billing, Collections, Practice Operations) and Enterprise Applications.
The role is responsible for defining the end-to-end process vision, translating business needs into functional and technical requirements, and ensuring delivery of scalable, integrated solutions that improve efficiency, data integrity, and revenue realization.

What You Will Do:

Business Partnership & Process Ownership

• Serve as the primary interface across M2C stakeholders (Matter Intake, Pricing, Billing, Collections, Finance, Practice Operations).

• Own and evolve the end-to-end Matter-to-Cash process vision and roadmap.

• Identify process gaps, inefficiencies, and automation opportunities across the lifecycle.

Requirements & Solution Design

• Translate cross-functional business needs into end-to-end process flows, functional specs, and technical requirements.

• Ensure solutions are designed with upstream/downstream impacts in mind (e.g., matter setup billing collections).

• Partner with architects and engineers to deliver scalable, integrated solutions.

Delivery & Execution

• Act as product owner or delivery lead for M2C initiatives, prioritizing work across multiple stakeholders.

• Ensure alignment across teams and manage trade-offs between process standardization and business flexibility.

• Oversee UAT and ensure solutions meet defined business outcomes.

Application & Data Ecosystem

• Maintain a holistic view of systems supporting M2C (e.g., matter management, pricing tools, billing platforms, reporting).

• Drive data consistency and integrity across systems and handoffs.

• Support integration strategies and data flows across the application landscape.

Change Management & Adoption

• Drive adoption of new processes and tools across attorney and business user groups.

• Develop documentation, training, and communication plans to support change.

• Provide regular updates to leadership on progress, risks, and outcomes.

Who You Are:

• Bachelor's degree in information systems, Business, Finance, or related field.

• 6-10+ years of experience in technology solutions, product management, or business systems roles.

• End-to-end process thinking (not siloed systems view)

• Strong translation between business needs and technical delivery

• Stakeholder alignment and influence across functions

• Structured problem-solving and execution discipline

• Clear communication with both technical and non-technical audiences

• Experience working across end-to-end business processes (e.g., order-to-cash, matter-to-cash, or similar).

• Proven ability to translate complex, cross-functional requirements into scalable solutions.

• Strong stakeholder management across both business and technical teams.

• Experience in legal or professional services environments.

• Familiarity with systems such as Aderant Expert, billing platforms, or Intapp matter management systems.

• Experience with process optimization, workflow automation, and system integrations.

• Exposure to data/reporting platforms and AI/automation initiatives.

• Agile / Scrum experience (Product Owner or equivalent).

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks