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Business Relationship Manager Jobs (NOW HIRING)

WilmerHale

Business Relationship Manager

New York, NY · On-site

About the Role The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus ...

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$31K

$104K

$171.5K

How much do business relationship manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for business relationship manager in the United States is $104,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a business relationship manager?

A Business Relationship Manager (BRM) is a professional who acts as a liaison between an organization’s business units and its IT or service providers. Their main role is to ensure that business needs and objectives are understood and met by technology or service solutions. BRMs work to foster strong partnerships, manage stakeholder expectations, and maximize the value delivered by IT or service teams. They often help translate business requirements into actionable projects and help prioritize initiatives that support business goals.

What is a business relationship manager?

A business relationship manager works to break down barriers between different company departments and functions to drive positive business value results. As a business relationship manager, your job duties include acting as a liaison between departments and team leadership, facilitating the creation of idea documents and value plans, and ensuring value optimization to achieve overarching goals. Typical qualifications for the career include at least a bachelor’s degree in business administration (MBA) or a similar field and extensive industry experience. Some employers may require a master’s degree. You also need excellent interpersonal, strategic thinking, and leadership skills.

What are the key skills and qualifications needed to thrive as a business relationship manager, and why are they important?

To excel as a Business Relationship Manager, strong business acumen, strategic thinking, and a background in business administration or a related field are essential. Familiarity with CRM platforms, project management tools, and, in some cases, certifications like BRMP (Business Relationship Management Professional) are commonly required. Exceptional communication, negotiation, and interpersonal skills help build trust and foster long-term relationships with clients and stakeholders. These skills are crucial for aligning business objectives, ensuring customer satisfaction, and driving organizational growth.

How does a business relationship manager typically collaborate with other departments to support business objectives?

A Business Relationship Manager (BRM) acts as a bridge between business units and IT or service providers, ensuring alignment on goals and priorities. BRMs regularly facilitate meetings, workshops, and strategy sessions with stakeholders from various departments to identify needs, set expectations, and address challenges. This collaborative approach helps drive mutually beneficial outcomes, improve service delivery, and ensure that projects are aligned with organizational objectives. Effective communication and negotiation skills are essential, as BRMs often coordinate cross-functional teams and manage competing interests.

What is the difference between Business Relationship Manager vs Account Manager?

AspectBusiness Relationship ManagerAccount Manager
Primary FocusBuilding strategic relationships with clients to support business growthManaging specific client accounts and ensuring customer satisfaction
Work EnvironmentCollaborates across departments, often in B2B settingsCustomer-facing, often in sales or service teams
Required CredentialsBusiness or related degree, relationship management certificationsSales or customer service experience, relevant certifications

While both roles involve client interaction, a Business Relationship Manager focuses on strategic partnership development, whereas an Account Manager concentrates on managing individual client accounts and maintaining customer satisfaction.

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Business Relationship Manager jobs near you
Infographic showing various Business Relationship Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $104,013 per year, or $50 per hour.

Business Relationship Manager

WilmerHale

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description


WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
About the Role
The Business Relationship Manager establishes and manages strategic relationships with internal stakeholders across legal practice groups and business departments, with a primary focus on advancing the firm's AI strategy. Owns the front-end engagement lifecycle for assigned practice groups and departments, including opportunity discovery, initial scoping, business case development, and preparation of opportunities for prioritization and delivery. Shapes AI and technology opportunities that align with stakeholder objectives, legal workflows, and firm priorities.
Develops a strong understanding of legal and business processes, success measures, and the firm's direction, and uses that understanding to identify high-impact use cases, including AI-enabled opportunities. Collaborates with IS to determine whether existing internal or external solutions can meet stakeholder needs or whether new solutions are feasible; assesses operational and financial impact; and considers how solutions will affect existing work processes, systems, and IS resources. Acts as a liaison between IS and end users by translating high-level business requirements into functional specifications and managing changes to those specifications. Demonstrates a strong commitment to professionalism by setting clear expectations and ensuring the delivery of high-quality service. Fosters and reinforces a positive, solution-oriented ('can-do') approach across the team. Ensures effective support of internal departments, external clients, and vendors by modeling and requiring clear, courteous communication through electronic correspondence, telephone, and in-person interactions.
What You Will Be Doing
  • Identifies practical opportunities to use technology, including AI-enabled solutions, to improve how legal practice groups and business departments work and deliver services.
  • Facilitates continuous planning with stakeholders to prioritize opportunities, identify pain points, assess technology options, and estimate organizational value and ROI.
  • Establishes regular engagement routines with assigned legal and business departments to understand priorities, surface emerging needs, communicate IS capabilities, and ensure opportunities are tracked and advanced appropriately.
  • Communicates technology strategy, plans, status, and tradeoffs to legal practice groups and business departments; advocates for stakeholder technology needs; and keeps IS informed of stakeholder priorities and needs.
  • Elicits requirements through stakeholder interviews, workshops, document review, workflow analysis, and other business analysis techniques.
  • Understands legal and business processes, assesses stakeholder needs, and works with stakeholders to define and validate system requirements. Prepares functional and system design specifications that IS can use to build solutions.
  • Evaluates information from multiple sources, resolves conflicting input, and distinguishes stated requests from the underlying business or practice need.
  • Clarifies engagement expectations, service needs, escalation paths, and measures of stakeholder satisfaction in partnership with IS service owners. Works with IS to resolve issues and improve stakeholder experience and service delivery.
  • Acts as the liaison between legal and business stakeholders, technology teams, and support teams.
  • Partners with IS, project teams, change management, and stakeholders to support implementation, drive adoption, gather feedback, measure outcomes, identify follow-on improvements, and coordinate training.
  • Builds IS's understanding of legal and business needs and helps educate stakeholders about emerging technologies, including AI.
  • Helps legal practice groups and business departments understand available IS capabilities and how those services can support business objectives and improve adoption.
  • Assumes additional responsibilities as assigned.
  • Demonstrates a strong commitment to professionalism, delivering high-quality service, and maintaining a positive, solution-oriented ("can-do") approach. Effectively supports internal departments, external clients, and vendors through clear, courteous communication via electronic correspondence, telephone, and in-person interactions.

Required Skills
What You Will Bring to This Position
  • Strong stakeholder service orientation, with the ability to build and maintain effective relationships within, across, and outside organizational boundaries.
  • Significant knowledge of law firm technology, artificial intelligence, legal workflows, and lawyer work practices, with the ability to assess the practical impact of technology on legal and business processes.
  • Ability to understand legal practice group and business department needs, translate those needs into IT-specific requirements, and develop business cases and business requirements documents.
  • Strong analytical and problem-solving abilities, including the ability to assess benefits and risks, propose practical technical strategies, and meet challenging deadlines.
  • Communicates clearly and effectively with technical and non-technical audiences, both orally and in writing.
  • Identifies and acts upon opportunities for continuous improvement, encourages prudent risk-taking and alternative approaches, and helps stakeholders navigate periods of change and uncertainty.
  • Familiar with systems development life cycle (SDLC) concepts.
  • Remains open to technological change as generative AI becomes more integrated into the firm's practice, actively develop comfort with new tools, and adapt how work is performed to support efficiency and innovation.

Education:
  • JD strongly preferred.
  • Bachelor's degree required; concentration in Computer Science, Management, or a related field preferred.

Required Experience
  • 7-10 years of relevant experience in legal technology, law firm operations, practice support, or a related field strongly preferred.
  • Knowledge of law firm processes and lawyer workflows is strongly preferred.

Why Join Us?
  • A values-driven firm that fosters collaboration and respect.
  • The hiring range for this position is $178,800 - 223,500 annually, with final compensation based on experience, qualifications and internal equity.
  • This position is eligible for a Hybrid Schedule.
  • Medical, dental, and vision insurance.
  • 401(k) with company match and profit-sharing options.
  • Paid time off and holidays.

For additional information about our benefits, please click here
Our Commitment
Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.
For more information about Equal Employment Opportunity, please click here.
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This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.

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