Business Process Manager Jobs in Indiana (NOW HIRING)

Business Analyst
12+ Months
Indianapolis IN 46204 Hybrid
Agency Interview Type: Webcam only
Complete Description:
Essential Duties/Responsibilities:
• Understanding of agency mission, vision, goals, user groups, business processes and workflows, and how
MaGIK supports business units.
- Work at the highest level of
information systems analysis while considering the technical and/or
business implications of the application of technology and/or improve processes
to the current and future business environment
- Promotes the use
of technical services to resolve business issues within the agency,
division, or program area.
- Deliver technical
business solutions to customers while managing the expectations of
customers, stakeholders, peers, and management.
- Conducts daily
interaction with the other MaGIK sub-teams (software development, quality
assurance, systems support, and project management) including activity
statuses, project planning, resource planning, issue management, and
information updates.
- Formulates and
defines systems scope and objectives through research and fact-finding
combined with a basic understanding of user needs, business systems and
industry requirements for identified performance improvement projects.
- Meets regularly
with customer, stakeholders and management providing project and status
updates.
- Ensures business
and user needs are met with timely and accurate service. Interacts with project managers to
ensure project schedules and compliance.
- Participates in
development of technical standards, procedures, and policies.
- Performs related
duties as assigned.
- Solid experience
and knowledge of industry standards for business analysis methodologies;
including but not limited to wire framing, conceptual design, developing
functional and non-functional requirements, creating user stories,
creating traceability matrices, developing business workflows, translating
business requests for IT and vice versa; and system testing including
system testing documentation.
• Deep understanding of
financial workflows and hands-on experience translating complex financial
operations into scalable IT system requirements, configuration changes, and
technical workflows.
• Advanced knowledge and
experience of Microsoft products: Outlook, SharePoint, Word, Excel, Project,
and Visio. Other knowledge or useful experience of Salesforce, Jira, and Axure
RP.
• Expertise with full
software development life cycle including software system analysis, functional
design, technical design, development, testing, code review and production
system support (Expert)
• Ability to understand QA/Testing
- Approaches and Applications
• Strong understanding and
experience of SDLC and IT governance methodologies, tools and approaches to successful
project implementations; including Agile
and Waterfall software development methodologies and project management
principles.
- Must have ability to quickly obtain a working knowledge of the IN Child Welfare information systems.
- Must have ability
to quickly obtain a working knowledge of the child welfare operations and
functions of the divisions.
- Must have the
interpersonal and organizational skills necessary to assist large
technology project staffs composed of multiple levels of technologist and
related DCS child welfare services staff in order to recommend and manage
solutions or resolve issues related to child welfare business systems.
- Must have the
knowledge and skills needed to assist the division in quality assurance,
strategic planning and development, process improvements, and client
relationships.
- Must be current in
the knowledge of new technologies relevant to child welfare business
systems that will allow discussions and recommendations to division
managers and their staff.
Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Bachelors Degree Required Experience performing business process analysis and creating documentation including BRDs, FRDs, user stories, and traceability matrices Required Years Experience in business process modeling and workflow design using Visio, BPMN, or similar tools Required Years Experience working across the full Software Development Lifecycle (SDLC), including analysis, design, testing support, and implementation Required Years Experience working in Agile and/or Waterfall environments using tools such as Jira or similar systems Required Years Experience supporting system testing, including test case development, UAT execution, and defect tracking Required Years Experience performing data analysis using SQL, advanced Excel, or Power BI for reporting and validation Required Years Experience working with systems integration concepts, including APIs (REST/SOAP) and data flow validation Required Years Experience working with enterprise platforms such as Salesforce, ERP systems, or similar technologies Required Years Salesforce Certified Administrator or Business Analyst Desired Knowledge of Child Welfare Desired PBA/CBAP Certification Desired MCSE/CSEP Certification Desired